Updated Articles

1. Domain settings Updated

   Last Updated: 06/10/2026 in Look and feel Overall look and feel Set up your default behavior
   Use KB settings > Domain to configure your KnowledgeOwl subdomain, your private domain, root path, and set SEO settings like whether to generate a sitemap.

2. AI chatbot JavaScript API Reference Updated

   Last Updated: 05/25/2026 in Features AI chatbot External website AI chatbot embed
   A list of JavaScript methods and events to control the chatbot and respond to its state changes.

3. List of Sub-processors

   Last Updated: 06/16/2026 in Security and permissions Security, privacy, and compliance
   Below is a list of sub-processors we work with. Subscribe using the link above to receive updates. Sub-processor Purpose Start Date Location Amazon Web Services (AWS) Cloud infrastructure hosting ...

4. Set up AI chatbot

   Last Updated: 06/16/2026 in Features AI chatbot

5. Brand your AI chatbot New

   Last Updated: 06/16/2026 in Features AI chatbot Set up AI chatbot
   Learn how to change the branding for your AI chatbot launcher button and the chatbot window itself.

6. Customize default text

   Last Updated: 06/16/2026 in Look and feel
   Use Customize > Default text to customize the default text strings we use at various places across your knowledge base to truly make your knowledge base your own.

7. How do I contact support?

   Last Updated: 06/15/2026 in Account and billing Company and product information
   Use our widget to email your questions, comments, or concerns to our support team.

8. Set up SAML SSO for authors

   Last Updated: 06/11/2026 in Security and permissions Single Sign-On (SSO)
   Set up SAML SSO authentication for your KnowledgeOwl authors. Learn how to to set up SAML SSO, switch authors to use that login method, and then have your authors confirm they have access.

9. How do I import a PDF?

   Last Updated: 06/11/2026 in Write your docs Files and images Add other files to articles
   Learn how to import PDFs into your knowledge base using links, embeds, or redirects. Save time by sharing existing PDFs without converting to HTML.

10. Edit or remove an article's scheduled publication or archival

    Last Updated: 06/11/2026 in Write your docs Articles Article settings
    Learn how to remove an article's scheduled archival and publication.

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