The Security Settings for your knowledge base ( Settings > Security ) determine the general security requirements for readers to access your knowledge base. The files you upload to your knowledge base--PDFs, Excel sheets, screenshots, Word docum...
Here are the available template merge codes for use in any of the following locations: Settings > Style Knowledge Base > Home Page Knowledge Base > Articles Knowledge Base > Contact Form Template Merge Code Descr...
Sample Published Articles with 0 Views report
The Published Articles with 0 Views report alerts you to content that is not getting hits. While it might mean the content is not useful to your readers, it could also mean that it is not getti...
Your knowledge base is already optimized for search engine indexing and optimization. Each page is given a unique title that include the name of the article or page and your knowledge base name. Article titles are truncated in your page title to ...
Promoting your knowledge base on various channels is important for making your customers aware of your support content and is good for your knowledge base SEO.