Before you enable remote authentication, you'll need three things:
Appropriate permissions
The URLs for login/logout of your remote authentication system
An API key
Appropriate permission You'll need to be logged in as an author w...
Want to display information from your knowledge base IN your knowledge base? Use our API merge code to make secure API calls to display custom lists or other information.
We've released recent improvements including enhanced renewal reminders, AI chatbot date tracking, and bugfixes for favorites, version notes, special characters, and video imports.
Learn how to directly import a Zendesk knowledge base into KnowledgeOwl. You'll need to know your subdomain, have valid user credentials, and have a Zendesk API token.
If you're already using Zendesk, set up your contact form and Contextual Help Widget (2.0) to automatically create tickets in your Zendesk account. The contact form will then create tickets as your specified user and include some helpful met...
For external embeds of private knowledge bases or mixed-content knowledge bases, set your AI chatbot up with authentication. Follow these instructions to use OAuth 2.0 authentication.
For external embeds of private knowledge bases or mixed-content knowledge bases, set your AI chatbot up with authentication. Follow these instructions to use JWT authentication.