Updated Articles | KnowledgeOwl Support

Early access: AI chatbot & semantic search New

Last Updated: 11/06/2025 in Release notes

Learn about the new Early Access features for KnowledgeOwl's AI chatbot & semantic search: external embedding, Reader Group controls, branding options, and authentication.
How to read the Broken Links Report

Last Updated: 11/06/2025 in Features Broken link checker & report

Learn which columns are included in the Broken Links Report and what they contain.
Broken link checker & report

Last Updated: 11/06/2025 in Features

Use the Broken Link Checker to generate a report of all the broken links in your knowledge base.
Edit a category

Last Updated: 11/06/2025 in Write your docs Categories
Category icons

Last Updated: 11/06/2025 in Write your docs Categories Edit a category

Learn how to add icons to your categories.
Configure your KB access

Last Updated: 11/06/2025 in Getting Started Guide Get started with a new knowledge base

Learn what features are available for public knowledge bases, public knowledge bases with some private content, and private knowledge bases.
Content audit cycle

Last Updated: 11/06/2025 in Getting Started Guide Get started with a new knowledge base

Learn different audit approaches and related KnowledgeOwl features to create your knowledge base audit cycle.
Create Zendesk Tickets

Last Updated: 11/06/2025 in Integrations, API, and webhooks Integrations Zendesk

If you're already using Zendesk, set up your contact form and Contextual Help Widget (2.0) to automatically create tickets in your Zendesk account. The contact form will then create tickets via the API as your specified user and include some h...
Custom content category merge codes

Last Updated: 11/05/2025 in Look and feel Merge codes

Use this list of merge codes to display subcategories and content in custom content categories.
Keyword search

Last Updated: 11/05/2025 in Search Search your knowledge base

Enter a word or phrase to complete a keyword search.