Review your the AI Chatbot reporting Questions from users to see what your users are searching for and which articles are being used to generate answers. Identify content gaps or opportunities to dial in your language.
The daily usage statistics let you know how much the chatbot is being used on each day, if ratings on its performance were given, and whether it couldn't answer any questions.
The shared content category allows you to pull in and sync the content from a category in a separate knowledge base. You must have access to both knowledge bases to set up this kind of category. This category type is useful when you are maintaini...