Updated Articles

  1. Remove an author seat: in-app credit card

    If you pay with an in-app credit card, you can remove author seats yourself at any time. We'll automatically update your payments and issue a credit.
  2. Remove an author seat: invoice

    If you pay via invoice, contact our support team to remove unneeded author seats from your account.
  3. Remove the PDF, print, or email icon from all articles

    Learn how to remove the article PDF, print, and email icons across your entire knowledge base.
  4. Reset a customized text string

    Learn how to reset a customized text string.
  5. Reporting Dashboard Overview

    Your Reporting Dashboard gives you a high-level view of your knowledge base, including your article ratings, views, unviewed articles, and searches with no results. ...
  6. Rename the glossary

    Don't like the word "Glossary" but otherwise love the feature? Follow the instructions here to rename Glossary to a word of your choice.
  7. Remove author team restrictions

    Learn more about how to remove author team restrictions so more people can edit your content.
  8. Required Reading overview

    Learn more about setting up required reading. When a reader views an article that is required, they'll see a message in the article itself and a checkbox to acknowledge that they've read it.
  9. Required Reading reporting overview

    Access the Required Reading report in Reporting > Required Reading.
  10. Remove requirement or start date

    No longer need an article to be considered required, or mess up on a Start Date? You can remove the Start Date or the required option and still retain all historical data.