Reorder categories or articles by rearranging their order in Knowledge Base > Articles . Hover over the article or category you want to move. Click on the up and down arrow icon to the right of each category or article, and drag and d...
Reorder categories or articles by rearranging their order in Knowledge Base > Articles . Hover over the article or category you want to move. Click on the up and down arrow icon to the right of each category or article, and drag and d...
Removing a tag from an article simply removes it from the article--it doesn't delete the tag from your knowledge base. If you'd like to delete a tag from your knowledge base completely, see Delete a tag . Our default Editor and Writer ...
Once you're using article ratings, there may be times when you want to be able to reset an article back to zero ratings. This might be: When you publish a new version, to ensure that all ratings apply only to the latest version. On a set sche...