Updated Articles

1. What happens during scheduled downtime Updated

   Last Updated: 04/02/2026 in Account and billing Company and product information
   Here's what you can expect during scheduled downtime.

2. Glossary formatting Updated

   Last Updated: 03/31/2026 in Features Glossary Add terms to your Glossary
   Learn how to format your glossary terms and definitions.

3. Owl Analytics setup Updated

   Last Updated: 03/19/2026 in Reporting and analytics Owl Analytics Set up Owl Analytics
   Instructions to set up Owl Analytics.

4. HTML Zip export overview Updated

   Last Updated: 03/17/2026 in Features HTML Zip export
   The HTML Zip export creates a zip file containing files for each of your articles and folders for each category/subcategory. Learn more about what it includes.

5. Why does clicking "Authorize" on my SMTP OAuth2 connector return an immediate error?

   Last Updated: 04/07/2026 in Knowledge Capture
   Environment / Context Applies to any KnowledgeOwl account using SMTP with OAuth2 (Microsoft/Azure). The Authorize button returns an immediate error rather than completing the authorization flow. Resolution The Azure app registration sec...

6. Why does my SMTP OAuth2 authorization succeed but test emails still fail?

   Last Updated: 04/07/2026 in Knowledge Capture
   Environment / Context Applies to any KnowledgeOwl account using SMTP with OAuth2 (Microsoft/Azure). The Authorize button completes successfully, but test emails fail with the error: "Email sending failed: Authentication successful." Resolu...

7. Remove an existing recommended page path

   Last Updated: 04/07/2026 in Features Contextual Help Widget (2.0) Use widget for contextual help
   Learn how to remove an existing Recommend On Page path from an article or category so the widget stops recommending it on that page.

8. Update an existing recommended page

   Last Updated: 04/07/2026 in Features Contextual Help Widget (2.0) Use widget for contextual help
   Learn how to update an existing recommend on page path to keep your contextual help widget recommending the right resources in the right places.

9. Recommend an article or category in contextual help

   Last Updated: 04/07/2026 in Features Contextual Help Widget (2.0) Use widget for contextual help
   Add your app or website page paths to your article or category's Recommend On Pages section to power your contextual help widget's Recommendations tab.

10. How to format your recommended page paths

    Last Updated: 04/07/2026 in Features Contextual Help Widget (2.0) Use widget for contextual help
    Learn how to format the recommend on page paths or query strings for your contextual help widget.

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