Updated Articles | KnowledgeOwl Support

Glossary formatting Updated

Last Updated: 03/31/2026 in Features Glossary Add terms to your Glossary

Learn how to format your glossary terms and definitions.
Owl Analytics setup Updated

Last Updated: 03/19/2026 in Reporting and analytics Owl Analytics Set up Owl Analytics

Instructions to set up Owl Analytics.
HTML Zip export overview Updated

Last Updated: 03/17/2026 in Features HTML Zip export

The HTML Zip export creates a zip file containing files for each of your articles and folders for each category/subcategory. Learn more about what it includes.
Glossary setup FAQs

Last Updated: 03/31/2026 in Features Glossary Set up Glossary

Answers to frequently asked questions about how to set up the glossary.
Troubleshooting glossary term imports

Last Updated: 03/31/2026 in Features Glossary Add terms to your Glossary

Learn how to resolve errors during a glossary term import.
Import glossary terms

Last Updated: 03/31/2026 in Features Glossary Add terms to your Glossary

Already have a list of glossary terms and definitions? You can use the Import Terms option to import a CSV to populate your glossary!
Default HTML

Last Updated: 03/31/2026 in Look and feel Default HTML and CSS

Use this HTML to restore individual knowledge base layout templates.
Default Homepage HTML

Last Updated: 03/31/2026 in Look and feel Default HTML and CSS Default HTML

Use this HTML to take your homepage back to its default state.
🧰 New learning resource: Change management toolkit! New

Last Updated: 03/26/2026 in Release notes

We've created a knowledge base change management toolkit and framework to help you successfully launch or relaunch your knowledge base.
List of Sub-processors

Last Updated: 03/26/2026 in Security and permissions Security, privacy, and compliance

Below is a list of sub-processors we work with. Subscribe using the link above to receive updates. Sub-processor Purpose Start Date Location Amazon Web Services (AWS) Cloud infrastructure hosting June 1, 2015...