Updated Articles

  1. Section breakdown: Table of Contents Updated

    Detailed explanations and screenshots of all the default text strings you can customize in the Table Of Contents section.
  2. Questions from readers Updated

    Review your the AI Chatbot reporting Questions from users to see what your users are searching for and which articles are being used to generate answers. Identify content gaps or opportunities to dial in your language.
  3. 👋 Int'l Bye-Bye 2025 Day bugfixes New

    End the year on a high note! These fixes address issues with widget contact forms and video playback issues, HTML exports, and improved how our AI Chatbot cites its sources.
  4. Icon panels: Change panel background color/category title color

    Learn how to use custom CSS to change the colors used in your category icon panels--whether on your homepage, in individual categories, or everywhere!
  5. Icon panels styles

    Follow these instructions to change the overall style of your category icon panels.
  6. Edit readers in bulk

    You can bulk edit readers to activate or delete them, change reader group assignments, and knowledge base access.
  7. Restore a deleted reader New

    Learn how to recover improperly deleted readers to restore their access without recreating their account.
  8. Hide article descriptions on default category landing pages New

    Use Custom CSS to hide article descriptions on default category landing pages.
  9. Create a category

    Learn about category creation and category types.
  10. Topic display categories

    Topic display categories display the full text of all articles they contain on a single page, like one very long article. Readers can view all the topic display category's articles on a single page, reading it like a book or choosing which article...