Updated Articles

  1. Owl Analytics setup Updated

    Instructions to set up Owl Analytics.
  2. HTML Zip export overview Updated

    The HTML Zip export creates a zip file containing files for each of your articles and folders for each category/subcategory. Learn more about what it includes.
  3. Use New & Updated article callouts

    Add a New or Updated callout to draw attention to recently published or updated articles in your knowledge base and trigger Subscription notification emails.
  4. Add a video callout

    Add a video icon next to article titles wherever they're listed to highlight video content in your knowledge base.
  5. Redirect old articles to a new permalink

    No more 404s! If an article's permalink has changed, add an Old Link to redirect the previous permalink to the current correct one.
  6. Internal title

    Add internal titles to display only in app.knowledgeowl.com. Very useful when you call a feature or policy something different internally than what your readers do!
  7. Edit a category

  8. Internal note

    Add notes only visible in the article editor to share feedback, provide maintenance tips or reminders, and more.
  9. Article settings

  10. Create a template

    Turn any existing article into a template you can use to create new articles. Great for consistently structuring and formatting similar article types!