Updated Articles | KnowledgeOwl Support

Import from Helpjuice Updated

Last Updated: 02/24/2026 in Write your docs Import content

Learn how to import your Helpjuice content to a KnowledgeOwl knowledge base.
Import from Word Updated

Last Updated: 02/24/2026 in Write your docs Import content

Import one or more Word documents as articles in your knowledge base.
Import from Confluence Updated

Last Updated: 02/24/2026 in Write your docs Import content

Learn how to import your Confluence space to a KnowledgeOwl knowledge base.
Import from Freshdesk Updated

Last Updated: 02/24/2026 in Write your docs Import content

Learn how to directly import your Freshdesk knowledge base into KnowledgeOwl. You'll need to know your Freshdesk subdomain and have a Freshdesk API token.
Import from Zendesk Updated

Last Updated: 02/24/2026 in Write your docs Import content

Learn how to directly import a Zendesk knowledge base into KnowledgeOwl. You'll need to know your subdomain, have valid user credentials, and have a Zendesk API token.
Article creation guide Updated

Last Updated: 02/24/2026 in Write your docs Articles Create a new article

Learn more about the different create a new article options available within KnowledgeOwl.
Add a category or subcategory Updated

Last Updated: 02/24/2026 in Write your docs Categories Create a category

Learn how to create categories in KnowledgeOwl to organize your knowledge base articles.
Referrer Updated

Last Updated: 01/27/2026 in Reporting and analytics Owl Analytics Owl Analytics key concepts

Learn how Owl Analytics defines the phrase "referrer".
Transitions report Updated

Last Updated: 01/27/2026 in Reporting and analytics Owl Analytics Use Owl Analytics reports Behavior reports

The Transitions report provides details about how visitors got to a page and what they did after viewing it. Open it from a specific page within one of the Behaviors reports.
Work with links to other websites

Last Updated: 02/24/2026 in Write your docs Articles Edit an article

Learn how to link to other websites by using URL redirect articles and categories or inserting links within the body of your content.