Updated Articles

1. What happens during scheduled downtime Updated

   Last Updated: 04/02/2026 in Account and billing Company and product information
   Here's what you can expect during scheduled downtime.

2. Glossary formatting Updated

   Last Updated: 03/31/2026 in Features Glossary Add terms to your Glossary
   Learn how to format your glossary terms and definitions.

3. Owl Analytics setup Updated

   Last Updated: 03/19/2026 in Reporting and analytics Owl Analytics Set up Owl Analytics
   Instructions to set up Owl Analytics.

4. HTML Zip export overview Updated

   Last Updated: 03/17/2026 in Features HTML Zip export
   The HTML Zip export creates a zip file containing files for each of your articles and folders for each category/subcategory. Learn more about what it includes.

5. Set up AI chatbot

   Last Updated: 04/06/2026 in Features AI chatbot

6. Optimize your content for the chatbot

   Last Updated: 04/06/2026 in Features AI chatbot Set up AI chatbot
   Consider reviewing your content to apply formatting and layouts that help the AI chatbot perform at its best.

7. Chatbot OAuth 2.0 authentication

   Last Updated: 04/06/2026 in Features AI chatbot External website AI chatbot embed
   For external embeds of private knowledge bases or mixed-content knowledge bases, set your AI chatbot up with authentication. Follow these instructions to use OAuth 2.0 authentication.

8. Chatbot JWT authentication

   Last Updated: 04/06/2026 in Features AI chatbot External website AI chatbot embed
   For external embeds of private knowledge bases or mixed-content knowledge bases, set your AI chatbot up with authentication. Follow these instructions to use JWT authentication.

9. AI chatbot JavaScript API Reference

   Last Updated: 04/06/2026 in Features AI chatbot External website AI chatbot embed
   A list of JavaScript methods and events to control the chatbot and respond to its state changes.

10. Add context to chatbot queries

    Last Updated: 04/06/2026 in Features AI chatbot External website AI chatbot embed
    Learn how to make your chatbot's answers more relevant by passing custom data attributes with your embed code.

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