Updated Articles | KnowledgeOwl Support

Import from Zendesk Updated

Last Updated: 02/25/2026 in Write your docs Import content

Learn how to directly import a Zendesk knowledge base into KnowledgeOwl. You'll need to know your subdomain, have valid user credentials, and have a Zendesk API token.
Import from Helpjuice Updated

Last Updated: 02/25/2026 in Write your docs Import content

Learn how to import your Helpjuice content to a KnowledgeOwl knowledge base.
Import from Freshdesk Updated

Last Updated: 02/25/2026 in Write your docs Import content

Learn how to directly import your Freshdesk knowledge base into KnowledgeOwl. You'll need to know your Freshdesk subdomain and have a Freshdesk API token.
Import from Confluence Updated

Last Updated: 02/25/2026 in Write your docs Import content

Learn how to import your Confluence space to a KnowledgeOwl knowledge base.
Import from Word Updated

Last Updated: 02/25/2026 in Write your docs Import content

Import one or more Word documents as articles in your knowledge base.
Article creation guide Updated

Last Updated: 02/24/2026 in Write your docs Articles Create a new article

Learn more about the different create a new article options available within KnowledgeOwl.
Add a category or subcategory Updated

Last Updated: 02/24/2026 in Write your docs Categories Create a category

Learn how to create categories in KnowledgeOwl to organize your knowledge base articles.
Display a back to top icon when scrolling

Last Updated: 02/27/2026 in Look and feel Overall look and feel Other overall look and feel customizations

Learn how to add a back to top arrow to your knowledge base.
Sharing "draft" articles

Last Updated: 02/26/2026 in Write your docs Articles Edit an article

Learn how to share "draft" articles with other authors or reviewers.
Contact form submission email delivery issues

Last Updated: 02/26/2026 in Features Contact Form Set up your contact form

Learn how to identify and resolve contact form submission email issues.