Updated Articles | KnowledgeOwl Support

Referrer Updated

Last Updated: 01/27/2026 in Reporting and analytics Owl Analytics Owl Analytics key concepts

Learn how Owl Analytics defines the phrase "referrer".
Transitions report Updated

Last Updated: 01/27/2026 in Reporting and analytics Owl Analytics Use Owl Analytics reports Behavior reports

The Transitions report provides details about how visitors got to a page and what they did after viewing it. Open it from a specific page within one of the Behaviors reports.
Import content

Last Updated: 02/17/2026 in Write your docs
Import from Freshdesk

Last Updated: 02/17/2026 in Write your docs Import content

Learn how to directly import your Freshdesk knowledge base into KnowledgeOwl. You'll need to know your Freshdesk subdomain and have a Freshdesk API token.
Import from Zendesk

Last Updated: 02/17/2026 in Write your docs Import content

Learn how to directly import a Zendesk knowledge base into KnowledgeOwl. You'll need to know your subdomain, have valid user credentials, and have a Zendesk API token.
Import from Confluence

Last Updated: 02/17/2026 in Write your docs Import content

Learn how to import your Confluence space to a KnowledgeOwl knowledge base.
Import from Word

Last Updated: 02/17/2026 in Write your docs Import content

Import one or more Word documents as articles in your knowledge base.
List of Sub-processors

Last Updated: 02/16/2026 in Security and permissions Security, privacy, and compliance

Below is a list of sub-processors we work with. Subscribe using the link above to receive updates. Sub-processor Purpose Start Date Location Amazon Web Services (AWS) Cloud infrastructure hosting ...
🧀 Nat'l Cheddar day bugfixes New

Last Updated: 02/13/2026 in Release notes

These bugfixes address issues with glossary terms and the table of contents and snippet rendering optimization. Plus we've added AI agent tracking in Owl Analytics!
Only play GIFs while hovering

Last Updated: 02/11/2026 in Look and feel Overall look and feel Other overall look and feel customizations

Learn how to use the Freeze Frame plugin to only play GIFs on hover in your articles.