Updated Articles

  1. Change comments placeholder, prompt, or button text

    You can change all comments-related placeholder, prompt, and button text in Customize > Default text.
  2. Change your commenter icon or avatar

    Learn how readers and authors can update the user icon displayed in the Comments section.
  3. Limit the max characters allowed in comments

    If you're getting long/spammy comments in your knowledge base, consider using this script to limit how many characters someone can submit.
  4. Get emails when comments are submitted

    Define one or more email addresses to send comment notifications to, set an Email From name so you can set up inbox filters or rules, and choose the frequency of the emails.
  5. Comment spam protection and security

    Learn about the security measures in place for comments.
  6. Set who can submit and view comments

    Learn more about the Restrict commenters and Restrict visibility options in Settings > Comments.
  7. Comments feature overview

    Use comments to get text feedback from your readers to identify content gaps, unclear content, or typos in your knowledge base.
  8. Use Manage filters

  9. CSV export tips and tricks

    A list of common article review wants and which columns to include in your export for those types of reviews.
  10. Generate your CSV export

    Use Export Articles to CSV and select the columns you want included.