Updated Articles

  1. Set who can submit and view comments

    Learn more about the Restrict commenters and Restrict visibility options in Settings > Comments.
  2. Comments feature overview

    Use comments to get text feedback from your readers to identify content gaps, unclear content, or typos in your knowledge base.
  3. Use Manage filters

  4. CSV export tips and tricks

    A list of common article review wants and which columns to include in your export for those types of reviews.
  5. Generate your CSV export

    Use Export Articles to CSV and select the columns you want included.
  6. When to use the CSV export

    The CSV export respects your Manage filter but gives you way more information than the list displayed on the page.
  7. Manage articles feature overview

    Manage Articles is designed to give you a view of all your articles across all categories and publishing statuses. Use Manage to: Sort, filter, and search within your articles to view articles that meet your filter criteria. Export any view to...
  8. Revisions

    Learn about the revisions KnowledgeOwl tracks, how to view a revision history, compare revisions, and recover previous revisions.
  9. Are revisions stored for versions?

    Revisions are stored for all article versions created or edited after 12 April 2024. As with regular articles, the Recent Revisions link appears in the upper right of the editor once a version has been saved twice after its creation. Not applica...
  10. Use cases for versions

    Generally, people use versions to: Keep an audit history of different versions of content used over time. Provide version control for their documentation. Match documentation updates to real-world updates (such as releases, etc.). Prepare upd...