New Articles

  1. URL redirect article

    Created On: 08/30/2022 in Write the docs Articles Edit an article
    Learn how to have an article in your knowledge base redirect to a URL outside of your knowledge base or to a file stored within your knowledge base.

  2. Troubleshooting glossary term imports

    Created On: 08/29/2022 in Features Glossary
    Learn how to resolve errors during a glossary term import.

  3. 🍋Nat'l Lemon Juice Day bug fixes🍋

    Created On: 08/29/2022 in Release notes
    These fixes address bugs with glossary term imports, bold fonts (especially in PDFs), and public/private combination knowledge base no access and login pages.

  4. Modern Slideout & Legacy Widget deprecation

    Published On: 08/28/2022 in Release notes
    After nearly three years of running all three contextual help widgets in tandem, we've decided to sunset our Modern Slideout and Legacy Widgets.

  5. New webhooks available: New & Updated callouts added!

    Created On: 08/29/2022 in Release notes
    We've added webhooks for the New and Updated article callouts, letting you mimic the subscription notification behavior in your webhooks!

  6. Deprecation of Modern & Legacy widget

    Created On: 08/24/2022 in Features Modern & Legacy Contextual Help Widget (deprecated)
    We will no longer be actively updating the Modern Slideout and Legacy widgets, but they will continue to work.

  7. Int'l 😺 Cat 😺 Day bug fixes & enhancements

    Created On: 08/08/2022 in Release notes
    These fixes address bugs with Widget 2.0 navigation, Settings > PDF, Wistia video embeds, Manage Articles CSV Export, and private domains. Plus cat photos.

  8. Broken link checker & report

    Created On: 07/21/2022 in Features
    Use the Broken Link Checker to generate a report of all the broken links in your knowledge base.

  9. SAML SSO customers: Update your SAML signing x509 cert

    Created On: 07/19/2022 in Release notes
    We updated our SAML signing cert from SHA1 to SHA256. For all existing SAML SSO integrations, we recommend you update to the new x509 certificate.

  10. Custom CSS / Article editor bug fix

    Created On: 07/18/2022 in Release notes
    This fix addresses issues with the article editor not loading recent changes to Settings > Style > Custom CSS.
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