New Articles

  1. Add or edit your own text string

    Learn how to create a new customized text string or edit an existing customized text string.
  2. Reset a customized text string

    Learn how to reset a customized text string.
  3. Section breakdown: Search

    Here's a full list of the Default Text Strings available in the Search Knowledge Base Section, with accompanying screenshots to show how they're used: Default Text String Description Additional notes/description Screenshot References Sea...
  4. Section breakdown: Table of Contents

    Here's a full list of the Default Text Strings available in the Table of Contents Knowledge Base Section, with accompanying screenshots to show how they're used: Default Text String Description Additional notes/description Screenshot Referenc...
  5. Feature beta: Customize Text Tool

    Our first major new feature of 2023 (and our first formalized beta feedback process): the Customize Text Tool! Customize some of the default text strings displayed in your live knowledge base.
  6. Customize Text Tool (Jan. 18th)

    Learn all about our newest addition to the Tools menu: the Customize Text tool! Use it to customize some of the default placeholder text we use across your knowledge base for navigation and search.
  7. Customize default text

    Use Customize > Default text to customize the default text strings we use at various places across your knowledge base to truly make your knowledge base your own.
  8. Intro to File References (Jan. 4th)

    Learn more about how File References work and how you might use them!
  9. Final 2022 bug fixes

    These fixes address bugs with creating duplicate authors, the New Articles List, and the Support theme subcategory display.
  10. File references

    File references are shown in the List View and shown in both File Library views once you select an individual file.