Set up general reader settings

  1. Go to Your Account > Readers > Settings.
  2. Password Management: Choose whether you want to manage reader passwords or have them manage their own. We recommend self-administered passwords because few people have time to deal with forgotten password issues. This is an account-wide setting but can be overwritten on individual knowledge bases for accounts with multiple knowledge bases under Settings > Security.
  3. Password Attempts: Choose whether or not you want to allow unlimited password attempts. By default, reader accounts are locked for 20 minutes following 3 unsuccessful attempts.
  4. User Logins: Choose whether to allow KnowledgeOwl users to log in as readers (recommended and on by default).
  5. Restricted IP Protection: Optionally restrict reader logins to a specific IP address or list of IPs as a form of two-factor authentication (password AND IP address).
  6. Case insensitive Logins: If using admin managed passwords, choose whether or not you want the usernames to be case-sensitive.
  7. Save.