New Articles

  1. Fix for deleting tags or reader groups

    Deleting tags from articles and deleting reader groups from authors was causing some issues when multiple tags/groups were assigned.
  2. How to get the most from glossary (Oct.26th)

    Join us at 2pm EDT for a session on how to structure your glossary terms and definitions to get the most from glossary functionality.
  3. Fix for Subscription emails not sending

    We had an issue with subscription notification emails scheduled to go out at 9am EDT and 10am EDT; that issue was resolved and subscriptions resumed proper generation on 19 October.
  4. What are my pricing and plan options?

    For general information on our plans, pricing, add-ons, and other policies, refer to Plans and pricing . For full details on our plans and pricing, refer to our website's plans and pricing page. Refer to Payment options for more infor...
  5. How do I cancel my trial?

    Cancel your trial account in Account > Billing.
  6. What happens when I subscribe to KnowledgeOwl?

    When you subscribe, we keep all the content, authors, and changes you've already made, but you're welcome to wipe them all and start fresh if you want!
  7. How do I choose my plan?

    All trials are set at our Flex plan level, but you can follow these instructions to upgrade your trial to Business or Enterprise.
  8. What happens when my trial expires?

    When your trial expires, we'll hang onto your trial information for at least 6 months past the date of expiration, so you can pick back up where you left off.
  9. How do I extend my trial?

    Follow these instructions to extend your trial past the initial 30 days.
  10. How do I add more knowledge bases to my trial?

    Add more knowledge bases in Account > Billing.