You can specify reader group restrictions in: Categories Articles Snippets You'll see the option to "Restrict to Groups" or "Restrict to Reader Groups" in the editor for each of these. ...
Now, you can create the final two apex classes needed for the integration. To do so: Navigate back to Setup > Custom Code > Apex Classes . Create another new Apex class. Copy and paste the following code into the apex class body and Save the ...
For this step, you'll need to find your Develop > Pages settings in Salesforce. Depending on your account, this may be in several places: Setup > Custom Code > Visualforce Pages Setup > Build > Develop > Pages General Account Settin...
Next, we need to add the knowledge base URL as an allowed Remote Site in Salesforce. To do so: In Salesforce, navigate to Setup > Security > Remote Site Settings. Click on New Remote Site . For the URL, use your knowledge base's homepage UR...
Now we'll begin setting up the Salesforce components. For all Salesforce steps, you'll need to be in the Setup portion of Salesforce. In Salesforce, go to Setup > Custom Code > Apex Classes. Create a new apex class. If you do not see a but...
First, we need to enable Salesforce SSO in KnowledgeOwl and add the Salesforce Login URL. In KnowledgeOwl, go to Settings > SSO. Click on the Salesforce SSO tab near the top. Check the box next to Enable Salesforce . In Salesforce, copy t...
When you sign up for KnowledgeOwl , you'll enter your email and password. This is what you'll use to log in to the KnowledgeOwl application . The first time you log in, we'll ask for your first and last name, which is what we'll call you and how y...