Popular Articles

  1. File Library Updates

    Updating our file library has been a long time coming, so we are very excited to announce the following improvements: File labels Add file labels in bulk Delete files in bulk Improved file library interface Improved file picker interface Fil...
  2. Published Articles with 0 Views

    Sample Published Articles with 0 Views report The Published Articles with 0 Views report alerts you to content that is not getting hits. While it might mean the content is not useful to your readers, it could also mean that it is not getti...
  3. What types of discounts are available?

    The following discounts are available for annual subscriptions: 25% off annual subscriptions for non-profit organizations 10% off annual subscription for all other organizations These discounts can both be accessed in your Billing (accessib...
  4. New Reader Signup Options!

    Note: These features are only intended for self-administered readers In this weeks release we have added the following features: Reader signup notification emails Reader signup approval process Automated reader groups by domain Reader Signup ...
  5. Default Homepage HTML

    Use this HTML to take your homepage back to its default state.
  6. Reorder categories or articles

    Reorder categories or articles by rearranging their order in Knowledge Base > Articles .  Hover over the article or category you want to move. Click on the up and down arrow icon to the right of each category or article, and drag and drop the ...
  7. Why is a category not coming up in search?

    Learn what types of categories are included in KnowledgeOwl search.
  8. Customize how highlighted glossary terms and definitions look

    Learn how to change the default underlining treatment for glossary terms or the style for the glossary definition pop-up.
  9. Searches with no Results

    Sample Searches with no Results report   Each time a reader searches and gets no results found, that search is logged in the Searches with no Results report. The information we capture and display includes: Search Phrase : The exact phrase...
  10. Default Login HTML

    This is the default HTML for Settings > Style > Custom HTML > Login Page . You can use it for reference or copy/paste it in and resave to return to the original default state. This is the default html for the Login Page. Default HTML to add a log...