Plans, pricing, and trials

14-day free trial

You can start a 14-day free trial of any plan from our website

The trial version of the software is exactly the same as the paid version, so you have full access to all features and functionality. If you choose to upgrade to a paid plan, you can keep the same account so you won't lose any of the work. Or you can delete your trial knowledge base and start over. Whatever works best for you :)

When your trial is over, you can choose to extend it another 14 days or upgrade to a paid account. Contact us if you need to extend your trial a second time; we are happy to help in any way we can!

Unless you specifically request your account to be deleted, we keep all trial accounts for at least six months. 

Can I extend my trial?

You can automatically extend your trial another 14 days when it runs out. If you've already extended your trial, contact us to let us know how much longer you need. When your trial expires, we will keep it for at least 6 months and then it will be deleted. 

Pricing

We try to keep our pricing as simple and transparent as possible. The price you pay is primarily based on two things:

  • Number of knowledge bases (web sites)
  • Number of users (people who create and manage your content)

All features are available at all plan levels, including:

  • Unlimited readers (people who can view your knowledge base)
  • Unlimited categories and articles
  • Unlimited files and images
  • Unlimited file and storage space
  • Unlimited views of your content

You can view current pricing on our website or contact us to discuss a customized plan. Our pricing does increase from time to time, but all of our customers are grandfathered and can keep the current pricing and offer from when they original signed up. It's one way we can say thanks for being a loyal customer :)

We offer 10% discounts for annual payments and 25% off annual account for non-profit organizations. 

Plans

We currently offer four plan levels segmented by the type of customer. 

  • Solo - limited to one user (author)
  • Team - multiple users
  • Business - priority support and 99.5% uptime SLA
  • Enterprise (annual only) - dedicated account manager, 99.9% uptime SLA, complimentary professional services

Solo

For the one-person documentation team. All the features of KnowledgeOwl minus user roles, teams, and permissions.

  • Starts at $79/month 
  • 1 user (author)
  • 1 knowledge base

Additional knowledge bases are $40/kb/month. Upgrade to team for additional users with custom roles, teams, and permissions.

Team

For small documentation teams that need multiple users with roles, teams, and permissions. 

  • Starts at $99/month 
  • 2 users (authors)
  • 1 knowledge base
  • User roles, teams, and permissions

Additional users are $20/user/month.
Additional knowledge bases are $40/kb/month.

Business

For businesses that need priority support and guaranteed uptime. Includes a second knowledge base that can be used as a sandbox or staging environment. 

  • Starts at $299/month
  • 2 users (authors)
  • 2 knowledge bases
  • User roles, teams, and permissions
  • Priority support
  • HIPAA compliance
  • 99.5% uptime SLA

Additional users are $20/user/month.
Additional knowledge bases are $40/kb/month.

Business SLA

When your knowledge base is business critical, we appreciate that you are taking a big risk by trusting a 3rd party to maintain the availability and performance of your knowledge base. That's why we guarantee a 99.5% uptime for customers on the Business plan. 

How it works

  • We guarantee a 99.5% monthly uptime for customers on the Business plan.
  • Customers can monitor our uptime on our status page and view historical data.
  • If we fail to meet that level of service for any month, Business plan customers will automatically receive a credit on their next billing cycle corresponding to the amount of downtime.
    • Less than 99.5% uptime in a given month (more than 3 hours and 39 minutes downtime) = 1 week credit
    • Less than 98.5% uptime in a given month (more than 10 hours 57 minutes downtime) = 2 week credit
    • Less than 97.5% uptime in a given month  (more than 18 hours 16 minutes downtime) = 1 month credit


Enterprise

For sophisticated businesses of all sizes who need all the bells and whistles, including priority support with a dedicated account manager, the highest guaranteed uptime SLA, and all-inclusive professional services and customizations.

  • Starts at $10,000/year
  • 99.9% guaranteed uptime SLA
  • Dedicated account manager with priority support
  • Concierge onboarding and training
  • Complimentary professional services and theme builds
  • Custom SLA / Terms of Service
  • Vendor security forms

Enterprise SLA

Our Enterprise customers get the best SLA we can offer. We have you covered with a 99.9% guaranteed uptime and higher thresholds for service level credits. 

How it works

  • We guarantee a 99.9% monthly uptime for customers on the Enterprise plan.
  • Customers can monitor our uptime on our status page and view historical data.
  • If we fail to meet that level of service for any month, Enterprise plan customers will automatically receive a credit on their next billing cycle corresponding to the amount of downtime.
    • Less than 99.9% uptime in a given month (more than 44 minutes downtime)  = 1 week credit
    • Less than 99.5% uptime in a given month (more than 3 hours 39 minutes downtime) = 2 week credit
    • Less than 99.0% uptime in a given month (more than 7 hours 18 minutes downtime) = 1 month credit

Priority Support

All KnowledgeOwl customers receive complimentary email and phone support. Business and Enterprise customers have priority support, which means that their requests are the first ones addressed by our team. 

Enterprise customers also have a dedicated account manager.

Professional Services

KnowledgeOwl is first and foremost a do-it-yourself (DIY) tool, so most of our customers set up and administer their accounts on their own. All customers have access to complimentary email and phone support, and our team is happy to help answer questions or assist with basic customizations and implementations.

For those customers who need more than our basic support, we offer the following paid professional services*:

  • Custom theme builds Ranges from $500 to $3000
  • Importing/migrating existing content Ranges from $500 to $5000
  • Advanced customizations and scripts $500 and up
  • Proof of concept sites $250
  • Vendor security forms, assessments, and questionnaires $250
  • Online/in-person training Contact us

*Basic professional services and theme builds are included in our Enterprise pricing. Our goal is for the plan to be all-inclusive, so you don't need to worry about surprise fees and we can focus on making you happy. 

Enterprise

For sophisticated businesses of all sizes who need all the bells and whistles, including priority support with a dedicated account manager, the highest guaranteed uptime SLA, and all-inclusive professional services and customizations.

  • Starts at $10,000/year
  • 99.9% guaranteed uptime SLA
  • Dedicated account manager with priority support
  • Concierge onboarding and training
  • Complimentary professional services and theme builds
  • Custom SLA / Terms of Service
  • Vendor security forms

99.9% guaranteed uptime SLA

Our Enterprise customers get the best SLA we can offer. We have you covered with a 99.9% guaranteed uptime and higher thresholds for service level credits. 

How it works

  • We guarantee a 99.9% monthly uptime for customers on the Enterprise plan.
  • Customers can monitor our uptime on our status page and view historical data.
  • If we fail to meet that level of service for any month, Enterprise plan customers will automatically receive a credit on their next billing cycle corresponding to the amount of downtime.
    • Less than 99.9% uptime in a given month (more than 44 minutes downtime)  = 1 week credit
    • Less than 99.5% uptime in a given month (more than 3 hours 39 minutes downtime) = 2 week credit
    • Less than 99.0% uptime in a given month (more than 7 hours 18 minutes downtime) = 1 month credit

Exclusions

Our uptime SLA excludes performance issues caused by....

  • Schedule downtime or maintenance. We'll give you 48 hours advance notice and schedule no more than 12 hours per year. 
  • Factors outside of our reasonable control, aka force majeure in legalese. This includes things like acts of war, terrorism, crime, and God (hurricanes, earthquakes, floods, etc).
  • Actions or inactions of a third party. This can range from things like you allowing your privately hosted domain name to lapse to a DDoS attack.
  • Your services/equipment or third party services/equipment that is not within the primary control of KnowledgeOwl. This could be your own firewall preventing connection to KnowledgeOwl or an outage with KnowledgeOwls' hosting provider, Amazon Web Services.
  • Suspension or termination of your right to use KnowledgeOwl in accordance with our terms and conditions. This could be the result of using your knowledge base for illegal activities such as a phishing scheme or being seriously past due on payment (more than 90 days).

Dedicated account manager with priority support

All Enterprise plans will receive a dedicated account manager who will serve as the primary point of contact for onboarding, escalations, and account-related queries. 

Enterprise customers also have priority support. Priority support requests are handled first, so you can enjoy faster response and resolution times for all inquiries. 

In case of an emergency, Enterprise accounts will also have access to a 24/7 dedicated line if you need to speak with a KnowledgeOwl team member urgently. 

Concierge onboarding and training

Your dedicated account manager along with the KnowledgeOwl team will assist with all aspects of onboarding, including:

  • Migrating and importing existing content
  • Designing and implementing a custom theme 
  • Building custom styles and scripts
  • Training new users on how to use the system

Complimentary professional services and theme builds

Basic professional services and theme builds are included in our Enterprise pricing. Our goal is for the plan to be all-inclusive, so you don't need to worry about surprise fees and we can focus on making you happy. 

For legal reasons, we do reserve the right to decline or charge for requests we deem unreasonable or outside the scope of basic professional services. For example, we would not agree to turn your knowledge base into a dating site nor would we consider quarterly theme rebuilds within reason.

Custom SLA / Terms of Service

KnowledgeOwl will work with Enterprise customers who require specialized SLAs or terms of service. We cannot guarantee we will accept all custom SLAs or terms, but we will do our best to accommodate when we can.

Vendor security forms

KnowledgeOwl will complete vendor security forms, assessments, and questionnaires free of charge for our Enterprise customers. 

Right to terminate

We want all of our customers to be happy. If you are unhappy with KnowledgeOwl for any reason or need to end your subscription, you can cancel at any time. You may contact us to request a refund for unused time on your subscription.