Customers using our Contact Form and using the "Do not store any collected ticket information within KnowledgeOwl" setting can now see general ticket details in Reporting > Contact Form. (Previously, when this box was checked, no tickets ever showed in the reporting.)
Now, if you're using this combo of settings, you'll still be able to see ticket deflection and submission with timestamps and placeholder text used for the fields we aren't storing.
Read more about the Contact Form data collection settings and their impact on reporting in What data is collected in the Contact Form?
