New Articles

  1. Create readers in bulk

    Learn how to upload a csv file to import and create multiple readers at once.
  2. August 6, 2018

    Bug Fixes Auto-assign groups by email was being buggy Search phrases were exporting as array instead of a comma-separated list Searches with no results was displaying partial searches. If searching via the API suggest endpoint, add the parameter...
  3. August 3, 2018

    Bug Fixes Hopeful fix for file caching issues
  4. July 31, 2018

    Bug Fixes Files not caching properly (testing a change)
  5. July 22, 2018

    Feature Requests Added the ability to sign for a trial and subscribe to the Business plan.
  6. July 21, 2018

    Feature Requests Added back the ability to have capital letters and periods in permalink redirect URLs. Added a new landing page for deleted/cancelled/non-existent knowledge base URLs. Bug Fixes Articles with hidden from search displayed in r...
  7. July 16, 2018

    Bug Fixes Zendesk app was not properly encoding HTML when creating new articles. Created a support tool to clean up article links on deleted content.
  8. HIPAA compliance

    Learn how to ensure your usage of KnowledgeOwl is HIPAA compliant.
  9. July 12, 2018

    Feature Requests Added more validation to contact form to further prevent empty submissions Bug Fixes Export articles to CSV wasn't working with some filters Old images were appearing broken in the library Editor was adding extra   to i...
  10. July 9, 2018

    Feature Requests Upgrade to Froala Version 2.8.4 (modern editor) Bug Fixes  Paste from Word  was not properly formatting headers, bolds,  italics, and hyperlinks Paste from Google Docs was missing headers and doing weird things to lists Ctrl...