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Tags are used to optimize tag search; search phrases can be used to optimize keyword search.
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Last Updated: 05/29/2024 in Release notes
We have all new search documentation to go with our all new smarter search! Overall search improvements Smarter search engine, powered by Elasticsearch Ability to customize the search weights and scoring Multi-word synonyms Suppor...
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Stemming is the process of reducing words to their base or root form. For example, "searching", "searches", and "searcher" can all be reduced to the word "search". This is called the stem. In our search, stemming happens automatically in the backgr...
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Last Updated: 02/11/2025 in Search
This section explains the different types of search in KnowledgeOwl and how to use them.
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To perform an exact match search, surround your search phrase in quotation marks.
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Last Updated: 02/18/2025 in Search Search FAQs
Categories may not show up in search results due to their category type, category Display Settings, or knowledge base Search and synonyms settings.
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Full search results display the top 20 relevant articles. Turn on pagination to allow your readers to navigate through more search results.
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Enable sorting to allow your readers to sort the search results by popularity, last updated date, or published date.
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Change your search weights to tell our search relevance algorithm which fields are most important and should rank results higher.
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Use a few test words or phrases in the Preview field weight changes section and run a search before and after making changes to review how those changes impact your search results.
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When a search is performed, relevance algorithms are used to weight the results. The algorithms assign a score to each matching search result, and the search results are ranked by score. The following are simplified explanations of the types of alg...
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Last Updated: 01/28/2025 in Search
The configuration options in this section will help you fine-tune the behavior of search in your knowledge base.
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Be sure your primary search language is set to the dominant language in your knowledge base.
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A detailed breakdown of the differences between autosuggest and full search results.
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Keyword autosuggest search will suggest relevant articles as your reader enters a search word or phrase.
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Last Updated: 02/13/2025 in Search Search FAQs
You only need to add search phrases to your articles if they're phrases that don't naturally exist in your article body, title, permalink, meta description, or PDF content.
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Last Updated: 02/13/2025 in Search Search FAQs
Hyphenated words get split on the hyphen in the search indexing process. To have searches for single non-hyphenated words find articles with hyphenated words, add a synonym for the single word.
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The knowledge base index is where we store your article content and meta data after we process and optimize it for searching.
When you save an article, we automatically digest and analyze your content for the index. This process involves:
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Last Updated: 02/18/2025 in Search
Ever wanted to understand how the various pieces of search work together to return results? This section's for you.
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The goal of search is to get readers to relevant content. There are many things happening behind the scenes to help make this happen. As much as possible, our goal is to provide a search that works really well out-of-the-box while also giving you vi...