Updated articles

1. Owl Analytics feature overview Updated

   Last updated: 10/28/2026 in Reporting and analytics Owl Analytics
   Learn more about Owl Analytics, KnowledgeOwl's built-in analytics tracking and reports dashboard.

2. How to optimize your content for the AI chatbot Updated

   Last updated: 10/25/2026 in Features AI chatbot AI chatbot troubleshooting
   Learn best practices for structuring your knowledge base content to help your AI chatbot deliver accurate, helpful answers to reader questions.

3. Glossary setup FAQs Updated

   Last updated: 10/24/2026 in Features Glossary Set up Glossary
   Answers to frequently asked questions about how to set up the glossary.

4. AI chatbot feature overview Updated

   Last updated: 10/24/2026 in Features AI chatbot
   Learn how our AI chatbot works.

5. Glossary definition search results Updated

   Last updated: 10/24/2026 in Look and feel Search look and feel
   Add glossary term callouts to your search results so that readers who search a glossary term receive the term and its definition as part of their search results.

6. API documentation prerequisites Updated

   Last updated: 10/24/2026 in Write your docs Create REST API documentation
   Review the prerequisites you'll need to meet before you can start using Redoc to display your API documentation.

7. Integrate contact form with Freshdesk or Freshdesk Omni Updated

   Last updated: 10/24/2026 in Features Contact Form Set up your contact form
   Learn how to set up your Contact Form to create tickets in Freshdesk or Freshdesk Omni.

8. 🐈 Nat'l Cat Day improvements and bugfixes New

   Last updated: 10/29/2026 in Release notes
   These notes cover smarter AI chatbot answers from glossary terms and large tables, more concise AI style guide reviews, and bugfixes for Readers reports and copying in the new editor.

9. Why aren't some readers' visits showing up in Owl Analytics? New

   Last updated: 10/28/2026 in Knowledge Capture
   Readers' visits can go missing from Owl Analytics when a browser extension blocks tracking. Learn how to find the extension and turn it off.

10.  Intro to authentication options

    Last updated: 10/27/2026 in Security and permissions KB visibility and access
    New to KnowledgeOwl? Watch this recorded Wisdom Wednesday session for an overview of the access options available.

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