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Article creation guide

Last Updated: 09/16/2025 in Write your docs Articles Create a new article

Learn more about the different create a new article options available within KnowledgeOwl.
Change existing article to a URL redirect article

Last Updated: 09/16/2025 in Write your docs Articles Edit an article

Learn how to have an article in your knowledge base redirect to a URL outside of your knowledge base or to a file stored within your knowledge base.
Create a new article

Last Updated: 09/16/2025 in Write your docs Articles
URL redirect article

Last Updated: 09/16/2025 in Write your docs Articles Create a new article

Learn how to have an article in your knowledge base redirect to a URL outside of your knowledge base or to a file stored within your knowledge base.
Share articles between categories and knowledge bases

Last Updated: 09/16/2025 in Write your docs Articles Create a new article

Have an article that might fit in two different categories? Instead of creating those two articles independently, create a Shared content article . The content (body) of the article as well as all versions stay in sync across all shared articles....
Reuse, link, and recommend articles

Last Updated: 09/16/2025 in Write your docs Articles
Copy from existing article

Last Updated: 09/16/2025 in Write your docs Articles Create a new article

You can copy an existing article from any of your knowledge bases to use as a starting point for your article. Copying an article does not create a link between the two articles. Any changes you make in the new article will not affect the old arti...
Create a new article from template

Last Updated: 09/16/2025 in Write your docs Articles Create a new article

Learn how to mark an article as a template so it can be used as a starting template for creating future articles.
Create a blank article

Last Updated: 09/16/2025 in Write your docs Articles Create a new article

Select this option during article creation to begin with a blank article. Refer to the Article creation guide for step-by-step instructions. ...
Glossary term callouts

Last Updated: 09/10/2025 in Search Set up search General search settings

Add glossary term callouts to your search results so that readers who search a glossary term receive the term and its definition as part of their search results.