Updated Articles | KnowledgeOwl Support

Glossary formatting Updated

Last Updated: 03/31/2026 in Features Glossary Add terms to your Glossary

Learn how to format your glossary terms and definitions.
Owl Analytics setup Updated

Last Updated: 03/19/2026 in Reporting and analytics Owl Analytics Set up Owl Analytics

Instructions to set up Owl Analytics.
HTML Zip export overview Updated

Last Updated: 03/17/2026 in Features HTML Zip export

The HTML Zip export creates a zip file containing files for each of your articles and folders for each category/subcategory. Learn more about what it includes.
🌯 Nat'l Burrito Day bugfixes New

Last Updated: 04/02/2026 in Release notes

These changes add special character support in glossaries, move the homepage merge code, and fix AI chatbot reader group restrictions.
Import from Confluence

Last Updated: 04/02/2026 in Write your docs Import content

Learn how to import your Confluence space to a KnowledgeOwl knowledge base.
Turn off comments for specific articles

Last Updated: 04/01/2026 in Write your docs Articles Article settings

Learn how to remove the comments section from specific articles in your knowledge base.
Set up comments

Last Updated: 04/01/2026 in Features Comments
Turn off comments in your knowledge base

Last Updated: 04/01/2026 in Features Comments Set up comments

Don't want to use comments at all? Follow these instructions to disable them across your entire knowledge base.
Install Zendesk App

Last Updated: 04/01/2026 in Integrations, API, and webhooks Integrations Zendesk

Install the app from the Zendesk Marketplace . To create a custom version of the app or look behind the scenes, download it from our Github repository . The KnowledgeOwl Zendesk App helps agents by... Suggesting relevant artic...
Topic articles (Reuse an article within another article)

Last Updated: 04/01/2026 in Write your docs Articles Reuse, link, and recommend articles

Use topic articles to reuse or embed an article within another article.