Updated Articles

1. Domain settings Updated

   Last Updated: 06/10/2026 in Look and feel Overall look and feel Set up your default behavior
   Use KB settings > Domain to configure your KnowledgeOwl subdomain, your private domain, root path, and set SEO settings like whether to generate a sitemap.

2. AI chatbot JavaScript API Reference Updated

   Last Updated: 05/25/2026 in Features AI chatbot External website AI chatbot embed
   A list of JavaScript methods and events to control the chatbot and respond to its state changes.

3. Edit or remove an article's scheduled publication or archival

   Last Updated: 06/11/2026 in Write your docs Articles Article settings
   Learn how to remove an article's scheduled archival and publication.

4. Full and short titles

   Last Updated: 06/11/2026 in Write your docs Articles Article settings
   Every article has its Full Article Title , displayed at the top of the article editor and displayed as a Heading 1 in the live article in the knowledge base. If your full article title is quite long, consider adding a Short title . The short ti...

5. SSO FAQs

   Last Updated: 06/11/2026 in Security and permissions Single Sign-On (SSO)
   Answers to the most common questions about using SSO with KnowledgeOwl

6. Set up SAML SSO for authors

   Last Updated: 06/11/2026 in Security and permissions Single Sign-On (SSO)
   Set up SAML SSO authentication for your KnowledgeOwl authors. Learn how to to set up SAML SSO, switch authors to use that login method, and then have your authors confirm they have access.

7. How do I import a PDF?

   Last Updated: 06/11/2026 in Write your docs Files and images Add other files to articles
   Learn how to import PDFs into your knowledge base using links, embeds, or redirects. Save time by sharing existing PDFs without converting to HTML.

8. Why does authorizing my SMTP OAuth2 connector return an immediate error?

   Last Updated: 06/11/2026 in Features SMTP Create an SMTP service
   Learn how to resolve failed authorization on a previously working SMTP OAuth2 Microsoft/Azure connector.

9. Why does my SMTP OAuth2 authorization succeed but test emails still fail?

   Last Updated: 06/11/2026 in Features SMTP Create an SMTP service
   Learn how to troubleshoot the "Email sending failed: Authentication successful" error in SMTP OAuth2.

10. Create a new SMTP service: Microsoft OAuth2

    Last Updated: 06/11/2026 in Features SMTP Create an SMTP service
    Learn how to configure SMTP using Microsoft OAuth2. You will need an IT administrator's help with this configuration.

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