Updated articles

1. Import from Zendesk Updated

   Last updated: 09/01/2026 in Integrations, API, and webhooks Integrations Zendesk
   Learn how to import your Zendesk knowledge base content into KnowledgeOwl.

2. Create Zendesk Tickets Updated

   Last updated: 09/01/2026 in Features Contact Form Set up your contact form
   Learn how to set up the Contact form to create tickets in Zendesk.

3. Remote authentication prerequisites Updated

   Last updated: 08/25/2026 in Security and permissions Single Sign-On (SSO) Remote authentication instructions
   Before you enable remote authentication, you'll need three things: Appropriate permissions The URLs for login/logout of your remote authentication system An API key Appropriate permission You'll need to be logged in as an author w...

4. API calls in snippets Updated

   Last updated: 08/25/2026 in Integrations, API, and webhooks API Use the KnowledgeOwl API
   Want to display information from your knowledge base IN your knowledge base? Use our API merge code to make secure API calls to display custom lists or other information.

5. API keys Updated

   Last updated: 08/25/2026 in Integrations, API, and webhooks API Use the KnowledgeOwl API
   Learn how to create, edit, and delete API keys.

6. SOC 2

   Last updated: 09/17/2026 in Security and permissions Security, privacy, and compliance
   KnowledgeOwl is currently pursuing a SOC 2 audit. We are working through vendor selection now, and we will update this page as the audit progresses. SOC 2 is an attestation report rather than a certification, so there is no badge or certificate to ...

7. Import from Word

   Last updated: 09/17/2026 in Write your docs Import content
   Import one or more Word documents as articles in your knowledge base.

8. Plans and trials FAQ

   Last updated: 09/17/2026 in Account and billing

9. Subscription add-ons

   Last updated: 09/17/2026 in Account and billing Plans & pricing
   We offer a few additional services as add-ons to your subscriptions: vendor security forms, custom SSL certificates, and sponsored features.

10. Payment card industry (PCI) compliance

    Last updated: 09/17/2026 in Security and permissions Security, privacy, and compliance
    Learn more about how KnowledgeOwl maintains PCI-A compliance.

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