Updated Articles

  1. Cancel your account

    Learn how to cancel your account.
  2. How to use your own domain

    Learn everything you need to do to set up your knowledge base to use your own domain rather than a KnowledgeOwl subdomain.
  3. Add reCAPTCHA

    Learn how to add reCAPTCHA to your knowledge base.
  4. Adding and editing knowledge bases

  5. Copy a knowledge base

    If you have room on your account, you can create a copy of an existing knowledge base for a variety of purposes: testing/troubleshooting, translating, new versions of software, and as a template. The following items won't copy: File...
  6. Delete a knowledge base

    To delete a knowledge base you no longer need: Select the owl in the top left of the navigation bar or selecting the knowledge base dropdown and select  Dashboard . Select the gear icon in the top right of the knowledge base you want to delete....
  7. How do I cancel my trial?

    Cancel your trial account in Account > Billing.
  8. Add and remove author seats

    You can add and remove author seats to your account at any time. KnowledgeOwl charges you per author seat, regardless of how many knowledge bases each author can access. Adding or removing author seats varies slightly depending on whether you pay in-app with a credit card or you pay via invoice.
  9. Add an author seat: Invoice

    If you pay via invoice, contact our support team to get additional author seats added to your account.
  10. Remove an author seat: Invoice

    If you pay via invoice, contact our support team to remove unneeded author seats from your account.