Updated articles

  1. Remote authentication prerequisites Updated

    Before you enable remote authentication, you'll need three things: Appropriate permissions The URLs for login/logout of your remote authentication system An API key Appropriate permission You'll need to be logged in as an author w...
  2. API calls in snippets Updated

    Want to display information from your knowledge base IN your knowledge base? Use our API merge code to make secure API calls to display custom lists or other information.
  3. API keys Updated

    Learn how to create, edit, and delete API keys.
  4. Use the KnowledgeOwl API

    Learn more about the purpose of the KnowledgeOwl API, authentication, and how to get started with using the API.
  5. Upgrade from legacy to scoped API key New

    Learn how to upgrade from a legacy API key to a new scoped API key for greater security and more fine-grained control.
  6. AI chatbot reporting

  7. Questions from readers

    Review your the AI Chatbot reporting Questions from users to see what your users are searching for and which articles are being used to generate answers. Identify content gaps or opportunities to dial in your language.
  8. 🔑 New API key feature: Scope keys to specific knowledge bases and resources New

    Upgrade to a new scoped API key and select which knowledge bases the key can access, which actions it can complete on specific resources, and which account-level resources it can access.
  9. API key permission-endpoint mapping New

    Map the API key action and resource permissions to their corresponding API call and endpoint.
  10. Remote authentication instructions

    Learn how to set up and use remote authentication in KnowledgeOwl.