Updated articles

1. How to optimize your content for the AI chatbot Updated

   Last updated: 10/25/2026 in Features AI chatbot AI chatbot troubleshooting
   Learn best practices for structuring your knowledge base content to help your AI chatbot deliver accurate, helpful answers to reader questions.

2. Glossary setup FAQs Updated

   Last updated: 10/24/2026 in Features Glossary Set up Glossary
   Answers to frequently asked questions about how to set up the glossary.

3. AI chatbot feature overview Updated

   Last updated: 10/24/2026 in Features AI chatbot
   Learn how our AI chatbot works.

4. Glossary definition search results Updated

   Last updated: 10/24/2026 in Look and feel Search look and feel
   Add glossary term callouts to your search results so that readers who search a glossary term receive the term and its definition as part of their search results.

5. API documentation prerequisites Updated

   Last updated: 10/24/2026 in Write your docs Create REST API documentation
   Review the prerequisites you'll need to meet before you can start using Redoc to display your API documentation.

6. Integrate contact form with Freshdesk or Freshdesk Omni Updated

   Last updated: 10/24/2026 in Features Contact Form Set up your contact form
   Learn how to set up your Contact Form to create tickets in Freshdesk or Freshdesk Omni.

7. Remove requirement or start date Updated

   Last updated: 09/30/2026 in Features Required Reading Add or remove required articles
   No longer need an article to be considered required, or mess up on a Start Date? You can remove the Start Date or the required option and still retain all historical data.

8. Create a public knowledge base

   Last updated: 10/27/2026 in Security and permissions KB visibility and access
   Learn how to create a public knowledge base in KnowledgeOwl so that anyone with the link can access it.

9. Create a public knowledge base with some private content

   Last updated: 10/27/2026 in Security and permissions KB visibility and access
   Learn how to restrict certain content on your publicly accessible KnowledgeOwl knowledge base.

10. Use the KnowledgeOwl API

    Last updated: 10/25/2026 in Integrations, API, and webhooks API
    Learn more about the purpose of the KnowledgeOwl API, authentication, and how to get started with using the API.

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