Updated articles

  1. How to optimize your content for the AI chatbot Updated

    Learn best practices for structuring your knowledge base content to help your AI chatbot deliver accurate, helpful answers to reader questions.
  2. Glossary setup FAQs Updated

    Answers to frequently asked questions about how to set up the glossary.
  3. AI chatbot feature overview Updated

    Learn how our AI chatbot works.
  4. Glossary definition search results Updated

    Add glossary term callouts to your search results so that readers who search a glossary term receive the term and its definition as part of their search results.
  5. API documentation prerequisites Updated

    Review the prerequisites you'll need to meet before you can start using Redoc to display your API documentation.
  6. Integrate contact form with Freshdesk or Freshdesk Omni Updated

    Learn how to set up your Contact Form to create tickets in Freshdesk or Freshdesk Omni.
  7. Remove requirement or start date Updated

    No longer need an article to be considered required, or mess up on a Start Date? You can remove the Start Date or the required option and still retain all historical data.
  8. Use the KnowledgeOwl API

    Learn more about the purpose of the KnowledgeOwl API, authentication, and how to get started with using the API.
  9. API calls in snippets

    Want to display information from your knowledge base IN your knowledge base? Use our API merge code to make secure API calls to display custom lists or other information.
  10. Configure SAML SSO with Okta

    Learn how to set up SAML SSO for your knowledge base using Okta.