Updated articles

  1. Remove requirement or start date Updated

    No longer need an article to be considered required, or mess up on a Start Date? You can remove the Start Date or the required option and still retain all historical data.
  2. Make individual articles required Updated

    Mark articles as required and set a Start Date to have them show as required for your readers.
  3. Import from Zendesk Updated

    Learn how to import your Zendesk knowledge base content into KnowledgeOwl.
  4. Create Zendesk Tickets Updated

    Learn how to set up the Contact form to create tickets in Zendesk.
  5. Add scripts to articles

    In most cases, creating a snippet to store your script or code is the best way to add it to your articles.
  6. Search phrases

    Learn how to add search phrases to articles.
  7. Reuse, link, and recommend articles

  8. Recommend articles in the contextual help widget

    Use the Recommend On Pages section to set which page paths this content should be included in the contextual help widget's Recommended tab for.
  9. Share articles between categories and knowledge bases

    Have an article that might fit in two different categories? Instead of creating those two articles independently, create a Shared content article . The content (body) of the article as well as all versions stay in sync across all shared article...
  10. Share articles between categories and knowledge bases

    Learn how to share and sync articles between categories and knowledge bases.