Updated articles

1. Import from Zendesk Updated

   Last updated: 09/01/2026 in Integrations, API, and webhooks Integrations Zendesk
   Learn how to import your Zendesk knowledge base content into KnowledgeOwl.

2. Create Zendesk Tickets Updated

   Last updated: 09/01/2026 in Features Contact Form Set up your contact form
   Learn how to set up the Contact form to create tickets in Zendesk.

3. Remote authentication prerequisites Updated

   Last updated: 08/25/2026 in Security and permissions Single Sign-On (SSO) Remote authentication instructions
   Before you enable remote authentication, you'll need three things: Appropriate permissions The URLs for login/logout of your remote authentication system An API key Appropriate permission You'll need to be logged in as an author w...

4. API calls in snippets Updated

   Last updated: 08/25/2026 in Integrations, API, and webhooks API Use the KnowledgeOwl API
   Want to display information from your knowledge base IN your knowledge base? Use our API merge code to make secure API calls to display custom lists or other information.

5. API keys Updated

   Last updated: 08/25/2026 in Integrations, API, and webhooks API Use the KnowledgeOwl API
   Learn how to create, edit, and delete API keys.

6. Remote authentication instructions

   Last updated: 09/16/2026 in Security and permissions Single Sign-On (SSO)
   Learn how to set up and use remote authentication in KnowledgeOwl.

7. Create your remote auth token request and script

   Last updated: 09/16/2026 in Security and permissions Single Sign-On (SSO) Remote authentication instructions
   See a sample remote authentication token request and script so you can set your own up.

8. Set up Owl Intelligence

   Last updated: 09/15/2026 in Features Owl Intelligence
   Detailed instructions to turn on Owl Intelligence and select the Owl Intelligence features your authors can use.

9. Set up AI chatbot

   Last updated: 09/15/2026 in Features AI chatbot
   Detailed instructions for you to enable your chatbot and personalize its responses for your brand.

10. 📈 Owl Analytics enabled in all accounts New

    Last updated: 09/10/2026 in Release notes
    We're enabling Owl Analytics in all accounts beginning September 15, 2026.

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