Updated articles

1. Downgrade your plan Updated

   Last updated: 11/07/2026 in Account and billing Change plan Upgrade or downgrade plans
   Downgrade to a cheaper plan to reduce costs. You may lose access to some features, lose AI credits, and have shorter Owl Analytics data storage.

2. Why does my Access & SSO page prevent public access? Updated

   Last updated: 11/07/2026 in Account and billing Trial FAQs
   During your trial, public access to your knowledge base is restricted. Choosing Public under Who can read this knowledge base? won't change this. You can still share it with a shared password, logged-in readers, or other secure options.

3. SSO options for different knowledge base setups Updated

   Last updated: 11/07/2026 in Security and permissions Single Sign-On (SSO)
   View a list of SSO configurations for different knowledge base security requirements.

4. Enable reader logins Updated

   Last updated: 11/07/2026 in Security and permissions Reader management Readers and reader filters
   Learn how to enable reader logins for KnowledgeOwl-based reader accounts.

5. Allow Google log in for readers Updated

   Last updated: 11/07/2026 in Security and permissions Reader management Reader security, passwords, and login options
   Follow these steps to allow readers to sign up for and log in to your knowledge base with their Google account.

6. Create a public knowledge base with some private content Updated

   Last updated: 11/07/2026 in Security and permissions KB visibility and access
   Learn how to restrict certain content on your publicly accessible KnowledgeOwl knowledge base.

7. Map SAML reader attributes Updated

   Last updated: 11/07/2026 in Security and permissions Single Sign-On (SSO) SAML SSO instructions
   Learn how to map the attributes your identity provider sends to reader fields in step 3 of the SAML setup.

8. SAML advanced options Updated

   Last updated: 11/07/2026 in Security and permissions Single Sign-On (SSO) SAML SSO instructions
   Need some additional behavior from your SAML SSO integration? One of these advanced options may be just what you're looking for.

9. How can I connect Microsoft Copilot to my knowledge base? Updated

   Last updated: 11/07/2026 in Knowledge Capture
   Index your knowledge base in Microsoft 365 Copilot, even a private one. Learn how to use a basic auth reader with Copilot's Enterprise Websites connector.

10. Configure SAML SSO with Okta Updated

    Last updated: 11/07/2026 in Security and permissions Single Sign-On (SSO) SAML SSO instructions
    Learn how to set up SAML SSO for your knowledge base using Okta.

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