Updated articles

1. Import from Zendesk Updated

   Last updated: 09/01/2026 in Integrations, API, and webhooks Integrations Zendesk
   Learn how to import your Zendesk knowledge base content into KnowledgeOwl.

2. Create Zendesk Tickets Updated

   Last updated: 09/01/2026 in Features Contact Form Set up your contact form
   Learn how to set up the Contact form to create tickets in Zendesk.

3. Remote authentication prerequisites Updated

   Last updated: 08/25/2026 in Security and permissions Single Sign-On (SSO) Remote authentication instructions
   Before you enable remote authentication, you'll need three things: Appropriate permissions The URLs for login/logout of your remote authentication system An API key Appropriate permission You'll need to be logged in as an author w...

4. API calls in snippets Updated

   Last updated: 08/25/2026 in Integrations, API, and webhooks API Use the KnowledgeOwl API
   Want to display information from your knowledge base IN your knowledge base? Use our API merge code to make secure API calls to display custom lists or other information.

5. API keys Updated

   Last updated: 08/25/2026 in Integrations, API, and webhooks API Use the KnowledgeOwl API
   Learn how to create, edit, and delete API keys.

6. Share articles between categories and knowledge bases

   Last updated: 09/25/2026 in Write your docs Articles Reuse, link, and recommend articles
   Have an article that might fit in two different categories? Instead of creating those two articles independently, create a Shared content article . The content (body) of the article as well as all versions stay in sync across all shared articles....

7. Delete an article

   Last updated: 09/25/2026 in Write your docs Articles Delete and recover articles
   Learn two ways to delete an article and set up redirects to other resources.

8. Delete articles in bulk in Manage

   Last updated: 09/25/2026 in Write your docs Articles Delete and recover articles
   Learn how to delete multiple articles at once using the Manage Articles page.

9. Table of contents look and feel

   Last updated: 09/25/2026 in Look and feel
   Set whether your table of contents shows categories expanded by default, add links or a search bar, change the icons next to categories, and more.

10. File references

    Last updated: 09/25/2026 in Write your docs Files and images Files page: Manage images and files
    File references are shown in the List View and shown in both Files page views once you select an individual file.

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