Updated articles

  1. Remove requirement or start date Updated

    No longer need an article to be considered required, or mess up on a Start Date? You can remove the Start Date or the required option and still retain all historical data.
  2. Make individual articles required Updated

    Mark articles as required and set a Start Date to have them show as required for your readers.
  3. How search works

    Ever wanted to understand how the various pieces of search work together to return results? This section's for you.
  4. Semantic search New

    Turn on semantic search to let readers find answers naturally. Search conversationally alongside keyword matching without disrupting your current setup.
  5. Keyword search stemming

    Learn how keyword search "stems" words in your knowledge base.
  6. Keyword search relevance scoring

    Keyword search uses four types of algorithms to calculate search relevance scoring: exact match, mostly match, somewhat match, and maybe match. Learn more about them and other relevance factors.
  7. Indexing

    Learn how your knowledge base search index is created and maintained.
  8. Search basics

    Learn the basics of how search works in KnowledgeOwl, including which fields are indexed for keyword, semantic, and typeahead search.
  9. Create a category

    Learn about category creation and category types.
  10. Use the KnowledgeOwl API

    Learn more about the purpose of the KnowledgeOwl API, authentication, and how to get started with using the API.