Updated articles

1. Integrate contact form with Freshdesk or Freshdesk Omni Updated

   Last updated: 10/24/2026 in Features Contact Form Set up your contact form
   Learn how to set up your Contact Form to create tickets in Freshdesk or Freshdesk Omni.

2. API documentation prerequisites Updated

   Last updated: 10/20/2026 in Write your docs Create REST API documentation
   Review the prerequisites you'll need to meet before you can start using Redoc to display your API documentation.

3. Remove requirement or start date Updated

   Last updated: 09/30/2026 in Features Required Reading Add or remove required articles
   No longer need an article to be considered required, or mess up on a Start Date? You can remove the Start Date or the required option and still retain all historical data.

4. Contact form overview

   Last updated: 10/24/2026 in Features Contact Form
   Learn how the KnowledgeOwl contact form works.

5. Accessibility statement and VPAT

   Last updated: 10/22/2026 in Security and permissions Security, privacy, and compliance
   KnowledgeOwl's accessibility statement: our WCAG 2.2 AA standard, our VPAT/ACR, and how to report an accessibility problem.

6. Webhooks

   Last updated: 10/21/2026 in Integrations, API, and webhooks

7. Slack notifications

   Last updated: 10/21/2026 in Features Notifications
   Get notifications in Slack channels when events occur in your knowledge base.

8. Email notifications

   Last updated: 10/21/2026 in Features Notifications
   Docs in progress We don't yet have documentation on our new email notifications feature, but they're coming soon!

9. Edit an email notification

   Last updated: 10/21/2026 in Features Notifications Email notifications
   Follow these steps to edit an existing email notification.

10. Delete an email notification

    Last updated: 10/21/2026 in Features Notifications Email notifications
    Follow these instructions to delete an email notification you don't need anymore.

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