Updated Articles

  1. Delete a knowledge base

    To delete a knowledge base you no longer need: Select the owl in the top left of the navigation bar or selecting the knowledge base dropdown and select  Dashboard . Select the gear icon in the top right of the knowledge base you want to delete....
  2. How do I cancel my trial?

    Cancel your trial account in Account > Billing.
  3. Add and remove author seats

    You can add and remove author seats to your account at any time. KnowledgeOwl charges you per author seat, regardless of how many knowledge bases each author can access. Adding or removing author seats varies slightly depending on whether you pay in-app with a credit card or you pay via invoice.
  4. Add an author seat: Invoice

    If you pay via invoice, contact our support team to get additional author seats added to your account.
  5. Remove an author seat: Invoice

    If you pay via invoice, contact our support team to remove unneeded author seats from your account.
  6. Add an author seat: Automatic payments

    If you pay with a credit card in-app, you can add author seats yourself at any time. We'll automatically pro-rate and adjust your upcoming payments based on the changes you make.
  7. Remove an author seat: Automatic payments

    If you pay with an in-app credit card, you can remove author seats yourself at any time. We'll automatically update your payments and issue a credit.
  8. Add and remove knowledge bases

    Learn how to add, copy, and remove knowledge bases.
  9. Remove an unused knowledge base slot

    Don't need all the knowledge base slots you're paying for? Follow these instructions to downgrade your account.
  10. Create an additional knowledge base

    Learn how to create a new knowledge base and, if necessary, add an additional knowledge base slot to your account.