Set custom response rules for your AI Chatbot to route inquiries and automate responses. Control triggers, direct traffic, and improve customer experience.
Set up custom response rules to trigger pre-written chatbot replies based on keywords or AI-detected intent. Route queries, handle troubleshooting, and manage out-of-scope questions efficiently.
Use URL redirect categories to include a category-styled link to other URLs, both within and outside of KnowledgeOwl, or to open a file stored within KnowledgeOwl. When you use a URL redirect category, KnowledgeOwl does not show the content in th...