Updated articles

1. Import from Zendesk Updated

   Last updated: 09/01/2026 in Integrations, API, and webhooks Integrations Zendesk
   Learn how to import your Zendesk knowledge base content into KnowledgeOwl.

2. Create Zendesk Tickets Updated

   Last updated: 09/01/2026 in Features Contact Form Set up your contact form
   Learn how to set up the Contact form to create tickets in Zendesk.

3. Remote authentication prerequisites Updated

   Last updated: 08/25/2026 in Security and permissions Single Sign-On (SSO) Remote authentication instructions
   Before you enable remote authentication, you'll need three things: Appropriate permissions The URLs for login/logout of your remote authentication system An API key Appropriate permission You'll need to be logged in as an author w...

4. API calls in snippets Updated

   Last updated: 08/25/2026 in Integrations, API, and webhooks API Use the KnowledgeOwl API
   Want to display information from your knowledge base IN your knowledge base? Use our API merge code to make secure API calls to display custom lists or other information.

5. API keys Updated

   Last updated: 08/25/2026 in Integrations, API, and webhooks API Use the KnowledgeOwl API
   Learn how to create, edit, and delete API keys.

6. Slack notifications

   Last updated: 09/25/2026 in Features Notifications
   Get notifications in Slack channels when events occur in your knowledge base.

7. Available Slack notification events

   Last updated: 09/25/2026 in Features Notifications Slack notifications
   View the full list of available Slack notification events with sample formats for each notification event type.

8. Related Articles feature overview

   Last updated: 09/25/2026 in Features Related Articles
   Learn how Related Articles work and how to use them.

9. Use both manual and automatic Related Articles

   Last updated: 09/25/2026 in Features Related Articles Related Articles feature overview
   Learn what happens when you use automatic Related Articles and manually add Related Articles.

10. Explore features

    Last updated: 09/25/2026 in Learning resources Getting Started Guide
    Dig into the full KnowledgeOwl feature set.

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