Updated Articles

  1. View past payment receipts

    Payment receipts are automatically sent to your account's billing email address.
  2. How we calculate sales tax

    Are you checking out from outside the United States? Learn more about the sales tax charges you might see.
  3. SLAs

  4. Enterprise plan SLA

    The Enterprise plan offers a guaranteed uptime SLA of 99.9%
  5. Business plan SLA

    The Business plan offers a 99.5% guaranteed uptime SLA.
  6. SLA exclusions

    Learn about the exclusions to our guaranteed uptime SLA.
  7. SLA definitions

    What is uptime? Uptime is the percentage of total possible time KnowledgeOwl is available to you. Monthly uptime is calculated by dividing the number of minutes of downtime by the total number of minutes in the month. Visit our status page to...
  8. SLA overview

    KnowledgeOwl only offers guaranteed uptime Service Level Agreements (SLAs) for our Business Extras and Enterprise Extras subscribers.
  9. 30-day free trial

    Enjoy a 30-day free trial at any plan level.
  10. Plans

    We offer four different plan levels: Basic, Pro, Business, and Enterprise.