Updated Articles

  1. Display content only to specific readers

    Last Updated: 08/07/2024 in Security and permissions Reader management Reader Groups
    Use reader groups to display content to specific readers only. Learn how to use directly assigned reader groups and inherited reader groups.

  2. Restrict content to logged in readers

    Last Updated: 08/07/2024 in Security and permissions KB visibility and access
    You can restrict some content so that it is only visible to specific readers. To do so, create a reader group or groups and then restrict the category or individual articles to that group. Restrictions can be set: At the category level: restr...

  3. Salesforce SSO Instructions

    Last Updated: 08/07/2024 in Security and permissions Single Sign-On (SSO)

  4. Step 4: Create a Visualforce page in Salesforce

    Last Updated: 08/07/2024 in Security and permissions Single Sign-On (SSO) Salesforce SSO Instructions
    For this step, you'll need to find your Develop > Pages settings in Salesforce. Depending on your account, this may be in several places: Setup > Custom Code > Visualforce Pages Setup >  Build >  Develop >  Pages Genera...

  5. Step 5: Create final apex classes in Salesforce

    Last Updated: 08/07/2024 in Security and permissions Single Sign-On (SSO) Salesforce SSO Instructions
    Finish your Salesforce SSO configuration by creating these final apex classes.

  6. Step 2: Create LoginController apex class in Salesforce

    Last Updated: 08/07/2024 in Security and permissions Single Sign-On (SSO) Salesforce SSO Instructions
    Follow these instructions to create the LoginController apex class in Salesforce as part of your Salesforce SSO setup.

  7. Step 1: Enable Salesforce SSO in KnowledgeOwl

    Last Updated: 08/07/2024 in Security and permissions Single Sign-On (SSO) Salesforce SSO Instructions
    Learn how to enable Salesforce Single Sign-On (SSO) in KnowledgeOwl.

  8. Knowledge base backup

    Last Updated: 07/26/2024 in Security and permissions Security, privacy, and compliance
    KnowledgeOwl backs up your knowledge base to two geographic locations every day. We also offer backup options you can run yourself.

  9. Auto-Assign Groups By Email Rules (SSO Edition)

    Last Updated: 07/24/2024 in Security and permissions Single Sign-On (SSO) SAML SSO instructions
    Learn how to use a Custom Attribute Map Rule to automatically add SSO readers with a given email domain to one or more reader groups.

  10. 🍬 Nat'l Sour Candy Day bugfixes

    Last Updated: 07/18/2024 in Release notes
    This release note addresses changes made to the Style Settings page, our new ability to move file libraries between knowledge bases, and a bugfix related to Greek characters.
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