Updated Articles

  1. Which features are available during my trial?

    Our entire feature set is available in your trial, except for features bad actors have abused in the past.
  2. How do I extend my trial?

    Follow these instructions to extend your trial past the initial 30 days.
  3. Why does my Security settings page prevent public access?

    During your trial, public access to your knowledge base is restricted. Choosing Public for Content authentication won't change this.You can still share it by using a shared password, reader logins, or other secure options.
  4. Plans and trials FAQ

  5. Fair Pricing Policy

    Our commitment that any KnowledgeOwl pricing updates will be fair, transparent, and in everyone's best interest. Here's how we make those decisions.
  6. View past payment receipts

    Payment receipts are automatically sent to your account's billing email address.
  7. How we calculate sales tax

    Are you checking out from outside the United States? Learn more about the sales tax charges you might see.
  8. SLAs

  9. Enterprise plan SLA

    The Enterprise plan offers a guaranteed uptime SLA of 99.9%
  10. Business plan SLA

    The Business plan offers a 99.5% guaranteed uptime SLA.