Updated Articles

161. SLA overview

     Last Updated: 04/17/2025 in Account and billing SLAs
     KnowledgeOwl only offers guaranteed uptime Service Level Agreements (SLAs) for our Business Extras and Enterprise Extras subscribers.

162. 30-day free trial

     Last Updated: 04/17/2025 in Account and billing Plans & pricing
     Enjoy a 30-day free trial at any plan level.

163. Plans

     Last Updated: 04/17/2025 in Account and billing Plans & pricing
     We offer four different plan levels: Basic, Pro, Business, and Enterprise.

164. Pricing model

     Last Updated: 04/17/2025 in Account and billing Plans & pricing
     Choose your base plan and add the knowledge bases and authors as needed. Get a discount for annual, two-year, or three-year subscriptions.

165. Priority support

     Last Updated: 04/17/2025 in Account and billing Plans & pricing
     Business and Enterprise customers have priority support, so their requests are addressed first by our team.

166. Switch from yearly to monthly subscription

     Last Updated: 04/16/2025 in Account and billing Payments & subscriptions
     Downgrade from a yearly to monthly subscription by contacting our billing team.

167. Author Teams

     Last Updated: 04/15/2025 in Security and permissions Author management
     You can create author teams to restrict editing of content to members of a specific team. Learn more about how to use them.

168. Change the order of author teams

     Last Updated: 04/15/2025 in Security and permissions Author management Author Teams
     Learn how to change the display order of the author teams you've created.

169. Authors

     Last Updated: 04/15/2025 in Security and permissions Author management
     Learn what author accounts are and how to administer them.

170. Delete an author

     Last Updated: 04/15/2025 in Security and permissions Author management Authors
     Need to remove an author from your account? Follow these steps.

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