Updated Articles

Owl Analytics feature overview Updated

Last updated: 10/28/2026 in Reporting and analytics Owl Analytics

Learn more about Owl Analytics, KnowledgeOwl's built-in analytics tracking and reports dashboard.
How to optimize your content for the AI chatbot Updated

Last updated: 10/25/2026 in Features AI chatbot AI chatbot troubleshooting

Learn best practices for structuring your knowledge base content to help your AI chatbot deliver accurate, helpful answers to reader questions.
Glossary setup FAQs Updated

Last updated: 10/24/2026 in Features Glossary Set up Glossary

Answers to frequently asked questions about how to set up the glossary.
AI chatbot feature overview Updated

Last updated: 10/24/2026 in Features AI chatbot

Learn how our AI chatbot works.
Glossary definition search results Updated

Last updated: 10/24/2026 in Look and feel Search look and feel

Add glossary term callouts to your search results so that readers who search a glossary term receive the term and its definition as part of their search results.
API documentation prerequisites Updated

Last updated: 10/24/2026 in Write your docs Create REST API documentation

Review the prerequisites you'll need to meet before you can start using Redoc to display your API documentation.
Integrate contact form with Freshdesk or Freshdesk Omni Updated

Last updated: 10/24/2026 in Features Contact Form Set up your contact form

Learn how to set up your Contact Form to create tickets in Freshdesk or Freshdesk Omni.
Roadmap

Last updated: 11/02/2026

See an overview of our largest upcoming projects.
Use the KnowledgeOwl API

Last updated: 11/02/2026 in Integrations, API, and webhooks API

Learn more about the purpose of the KnowledgeOwl API, authentication, and how to get started with using the API.
API guide for AI coding assistants New

Last updated: 11/02/2026 in Integrations, API, and webhooks API Use the KnowledgeOwl API

If you're using AI coding assistants to interact with your knowledge base, use this guide for tips, tricks, and common gotchas to keep your process running smoothly.