Updated Articles

171. How we calculate sales tax

     Last Updated: 04/17/2025 in Account and billing Payments & subscriptions
     Are you checking out from outside the United States? Learn more about the sales tax charges you might see.

172. SLAs

     Last Updated: 04/17/2025 in Account and billing

173. Enterprise plan SLA

     Last Updated: 04/17/2025 in Account and billing SLAs
     The Enterprise plan offers a guaranteed uptime SLA of 99.9%

174. Business plan SLA

     Last Updated: 04/17/2025 in Account and billing SLAs
     The Business plan offers a 99.5% guaranteed uptime SLA.

175. SLA exclusions

     Last Updated: 04/17/2025 in Account and billing SLAs
     Learn about the exclusions to our guaranteed uptime SLA.

176. SLA definitions

     Last Updated: 04/17/2025 in Account and billing SLAs
     What is uptime? Uptime is the percentage of total possible time KnowledgeOwl is available to you. Monthly uptime is calculated by dividing the number of minutes of downtime by the total number of minutes in the month. Visit our status page to...

177. SLA overview

     Last Updated: 04/17/2025 in Account and billing SLAs
     KnowledgeOwl only offers guaranteed uptime Service Level Agreements (SLAs) for our Business Extras and Enterprise Extras subscribers.

178. 30-day free trial

     Last Updated: 04/17/2025 in Account and billing Plans & pricing
     Enjoy a 30-day free trial at any plan level.

179. Plans

     Last Updated: 04/17/2025 in Account and billing Plans & pricing
     We offer four different plan levels: Basic, Pro, Business, and Enterprise.

180. Pricing model

     Last Updated: 04/17/2025 in Account and billing Plans & pricing
     Choose your base plan and add the knowledge bases and authors as needed. Get a discount for annual, two-year, or three-year subscriptions.

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