Updated Articles

1. Chatbot OAuth 2.0 authentication

   Last Updated: 10/30/2025 in Features AI chatbot Set up AI chatbot
   When you use the AI chatbot with private knowledge bases or knowledge bases with a mix of public and private content , you can use OAuth 2.0 authentication to control access. To use OAuth2, you'll need to: Generate a client ID a...

2. Create a public knowledge base with some private content

   Last Updated: 10/30/2025 in Security and permissions KB visibility and access
   Learn how to restrict certain content on your publicly accessible KnowledgeOwl knowledge base.

3. Add search to the glossary page

   Last Updated: 10/30/2025 in Look and feel Glossary look and feel
   Use these steps to add a standalone search box to the Glossary page to allow readers to search the glossary page only.

4. Choose your colors

   Last Updated: 10/30/2025 in Look and feel Overall look and feel Style your overall theme
   Learn how to customize the colors in your knowledge base.

5. Create Zendesk Tickets

   Last Updated: 10/30/2025 in Integrations, API, and webhooks Integrations Zendesk
   If you're already using Zendesk, set up your contact form and Contextual Help Widget (2.0) to automatically create tickets in your Zendesk account. The contact form will then create tickets via the API as your specified user and include some h...

6. Customize Contact Form link

   Last Updated: 10/30/2025 in Features Contact Form Set up your contact form
   Don't like the default "Contact Us" label used in your top navigation? Use Customize Default text to change it.

7. Change the homepage welcome text

   Last Updated: 10/30/2025 in Look and feel Homepage look and feel
   Learn how to change the "Welcome to..." text on your knowledge base homepage.

8. Add a Required Reading article list to your homepage

   Last Updated: 10/30/2025 in Features Required Reading Set up Required Reading
   Use merge codes to add a Required Reading Articles list to your homepage.

9. Add a custom icon and header link on your homepage

   Last Updated: 10/30/2025 in Look and feel Homepage look and feel
   Learn how to add a stand-alone icon to your homepage to let people jump quickly to a particular resource.

10. Homepage Merge Codes

    Last Updated: 10/30/2025 in Look and feel Merge codes
    Use this list of merge codes to add or display information from your Customize > Homepage content editor.

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