The Standard PDF Export creates a PDF of all Published and Needs Review articles in your entire knowledge with a clickable table of contents. This PDF can optionally be displayed at the bottom of your table of contents to allow your readers to dow...
Stemming is the process of reducing words to their base or root form. For example, "searching", "searches", and "searcher" can all be reduced to the word "search". This is called the stem. In our search,...
Search results are sorted by relevance by default. The goal is to show the most relevant articles at the top of the results. However, sometimes a reader might want to find the most popular, newest, or most recently updated article in the results. I...
If your CNAME record hasn't been created yet, was just created and hasn't synced, or was improperly formatted, you might see this message: Sample CNAME warning message If you see this message, you may need to create or update...
You may see a warning about a CAA policy not allowing certificates to be issued from Let's Encrypt: Certificate Authority Authorization (CAA) records and policies determine which authorities are allowed to issue certificates for a given doma...
First, we need to enable Salesforce SSO in KnowledgeOwl and add the Salesforce Login URL. In KnowledgeOwl, go to Settings > SSO. Click on the Salesforce SSO tab near the top. Check the box next to Enable Salesforce . In Sales...