New Articles

  1. API Calls in Snippets

    Sometimes you might want to extend KnowledgeOwl's built in functionality by utilizing client side API calls in your knowledge base. Previously, this would involve constructing an AJAX call that contains a KnowledgeOwl API key for authentication...
  2. Snippets Overhaul

    Snippets are finally getting the attention they deserve. Improvements include: UX redesign of the snippets list and snippet editor pages WYSIWYG or code editor Snippet descriptions Restrict snippets to reader groups Secure API merge code UX...
  3. Webhooks

    We are excited to announce the addition of webhooks which can be used to receive notifications about activity in your account. Add and manage your webhooks by going to Your Account → Webhooks Webhooks for Slack Does your organization use S...
  4. How do I change the background image on my home page?

    The default knowledge base theme has a grey tweed background but it's easy enough to change!  Go to Settings > Style and paste the below code in the Custom CSS field.  .ko-homepage-top { background-image: url(/css/images...
  5. August 18, 2017

    Feature Requests Allow users to log in using Google Allow readers to sign up and log in using a Google account Bug Fixes Last Updated date disappeared from search results. Blog style categories weren't properly linked in the table of con...
  6. August 10, 2017

    Feature Requests Version previews for custom content categories Ability to unlink shared articles in the editor Ability to copy articles on other user teams In-line display option for articles in category pages ...
  7. August 8, 2017

    Upgrades to the new editor (highlights) URL detection while typing Improved pasting from Word and Excel Add trademark character to special characters plugin Enable pasting images in Safari from the clipboard Add a new line after/before the las...
  8. July 19, 2017

    Feature Requests Automatically display new comments when automatically approved (no refresh required) Bug Fixes The image style (magic wand) option disappeared in the new editor. We brought it back. European date formats and published dates w...
  9. July 11, 2017

    Feature Requests New setting to automatically approve comments New option in content list sub-category display type to show all content (not just the first 5) Ability to create trials with more than 1 kb or user from the website Bug Fixes Fe...
  10. June 29, 2017

    Feature Requests New permissions in custom roles to restrict the ability to: Edit home page Add, edit, and delete glossary terms Edit and delete files in the file library Wider label displays in the file library Shared articles now display ...