New Articles

  1. September 12, 2019

    Feature Enhancements: Added a checkbox to the CSV export dropdown in manage to select / de-select all columns Added the ability to disable comments and feedback for custom content categories Bug Fixes: In Manage > Bulk Edit, selecting a re...
  2. Legacy vs Modern (tab example)

    Adding images Choose which editor you are using to view the steps to add an image. Modern There are fours ways to add images in the modern editors: Copy and paste Upload file Add from library Link to URL (not common) Legacy The two ways...
  3. Introducing Version Notes

    Version Notes are now available for all published articles and versions! Version Notes give you a new internal article field that your readers will never see. How to use Version Notes Use Version Notes to: Add notes about what you've upda...
  4. July 31, 2019

    Feature Enhancements Changing the category an article belongs to from within the article editor now allows you to search for categories that are only 2 letters long as opposed to the previous limit of 3 letters or more All newly created accounts ...
  5. July 25, 2019

    Bug Fixes: Removing a label from a file and saving it was not properly removing the label Bulk importing readers was causing login issues when the readers' email addresses were using capitol letters Using the "Exclude from search" ...
  6. Hide tags from Search Results

    KnowledgeOwl search results will automatically display all tags assigned to a given article : Sample of Tags showing in Search Results You can add some code to hide tags from search results in a few different ways: Hide the Tags label and...
  7. July 21, 2019

    Bug Fixes: In certain circumstances, users were unable to delete categories even though they had the correct permissions to do so Articles within the JS widget had errors in the way the HTML was returned
  8. July 12, 2019

    Feature Enhancements: Improved screen reader accessibility for all form inputs in live knowledge bases
  9. Configuring reCAPTCHA

    If you are using a KnowledgeOwl subdomain (such as my-amazing-kb.knowledgeowl.com ), you don't need to configure your own reCAPTCHA. However, if you have customized your knowledge base to use your own private domain, such as www.mykb.mycompan...
  10. June 28, 2019

    Bug Fixes: In certain cases, trying to add labels to files in bulk was not correctly applying the labels