New Articles

  1. Set your footer copyright to automatically update New

    The default Custom HTML for your knowledge base's footer will set the Copyright to: Copyright (c) 2015 - 2016. While you can manually edit the ending year, that can be a bit of a pain to remember to update. Here's a quick custom HTML change...
  2. Search New

    Learn how KnowledgeOwl search works along with what features and functionalities are available.
  3. November 15, 2018 New

    Feature Requests Fuzzy autosuggest Add search weights to autosuggest Disable autosuggest Use meta descriptions / default article blurbs instead of highlighted fragments Bug Fixes Fuzziness was being a too fuzzy in full-text search. Algorith...
  4. Search updates New

    We have all new search documentation to go with our all new smarter search! Overall search improvements Smarter search engine, powered by Elasticsearch Ability to customize the search weights and scoring Multi-word synonyms Suppor...
  5. December 3, 2018

    Bug Fixes Using "/" characters in article and category titles were excluding them from HTML export zips. Maintenance Removed the "Advanced Image Editor" option for images from the modern article editor — Adobe discont...
  6. November 28, 2018

    Feature Requests Import content using multiple languages from Zendesk (contact support for more information) Bug Fixes Article Review time unit length was not letting you choose "years" Reader emails with apostrophes in them were no...
  7. November 18, 2018

    Feature Requests Added support for reader created via the REST API: Reader Endpoint
  8. Article blurbs

    Article blurbs are the summary information displayed under search results. By default, we display highlighted search term fragments, but you can override this to display the meta description or default article blurb instead. To change your searc...
  9. Autosuggest

    Autosuggest controls what kind of search is performed as readers begin typing in the search box, before they hit enter or click the search icon to run a full search. By default, we set autosuggest  return to readers while they type. When either...
  10. November 12, 2018

    Bug Fixes Some contact forms weren't suggesting articles (no search results). Some in-app searches weren't showing restricted articles. Some users couldn't see restricted content in the app. ...