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Created on: 02/18/2020
in Release notes This week, Chrome version 80 is rolling out changes to how third-party cookies are used . The change will outright block third-party cookies that don't meet certain requirements. In anticipation of this change, we updated a number of the third...
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Created on: 02/13/2020
in Release notes Bug Fixes Ratings report - deleted articles : One of our sharp-eyed Reporting users noticed that deleted articles and categories that had received ratings before they were deleted still sometimes showed up in the Article Ratings Report in the...
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Created on: 02/05/2020
in Release notes The team's been moving right along trying to make a number of small fixes and improvements in February. (It's a short month, so we're trying to be sure we make the most of it.) Here are a few more goodies we released last night: Feature...
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Created on: 02/06/2020
in Release notes Bug Fixes It's not often I have to say this, but: yesterday we released some SEO changes designed to remove trailing slashes from URLs that did not go well. First, we noticed some issues with search. Then, we discovered that a couple customer...
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Created on: 02/04/2020
in Release notes Bug Fixes app.knowledgeowl.com login : If you don't enter a username or password, the screen now throws a warning that you need to do so. Import content : We rolled out new custom role permissions a few weeks ago, including split...
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Some customers like to be able to open the widget directly to a specific article. For this set-up, you'll need to use two methods: _ko19.openArticle(' article-identifier '); -- this loads the specific article you want into the widge...
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Created on: 01/30/2020
in Release notes Bug Fixes Knowledge base icons: We had reports from a couple customers of occasional, intermittent missing icons in their knowledge bases. We load all default knowledge base icons through FontAwesome. Previously, we'd been using a CDN t...
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Created on: 01/29/2020
in Release notes Bug Fixes Widget 2.0 and Internet Explorer: Widget 2.0 is now compatible with Internet Explorer 11. (So those of you using app.knowledgeowl.com from within Internet Explorer, the Help navigation link now properly opens the widget!) Version...
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Created on: 01/22/2020
in Release notes Bug Fixes Manage exports: In Knowledge Base > Manage , filters that returned a huge number of articles (over 19,000) sorted by Article Name were not successfully generating CSV exports. (Sorts on other fields, like the dates, were gener...
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People migrating from other knowledge base tools get really excited to import content because it will "save so much time." Then, once the import is done, they begin reviewing content and making a change here, a change there, a slight organ...