New Articles

  1. Configure SAML SSO (generic instructions) New

    Below are instructions for setting up SAML SSO using a generic identity provider. We have specific instructions for our most popular identity providers: ADFS G Suite (Google Apps) Basic Setup Generally speaking, when adding an SP to your...
  2. Redirect old articles to a new permalink New

    You can use the Old Links feature to 301 redirect retired permalinks and articles to a new location. To set this up: Go to the new article and click on Old Links at the top of the editor. Specify the old permalinks that should redirect to this ...
  3. KnowledgeOwl and the GDPR New

    KnowledgeOwl is actively working towards GDPR compliance by May 25, 2018. We have been researching the GDPR and have completed an audit and readiness assessment to help us prepare. In the coming months, we will be updating our internal policies and ...
  4. April 24, 2018

    Feature Requests Improved mp4 video loading and playback Upgrade to Froala 2.8 (modern editor) Bug Fixes Couldn't copy all kbs Keyboard shortcuts weren't working in tables Couldn't highlight and delete text in tables (had to bac...
  5. April 20, 2018

    Feature Requests Pagination for API snippets Current kb variable for API snippets Learn more about API calls in snippets.
  6. April 16, 2018 Round Two

    Bug Fixes Fix for private files not consistently displaying in widget using OATH authentication
  7. April 16, 2018 Round One

    Bug Fixes Fixed kb deletion process. Previously linked/synced articles were still displaying even if the kb was deleted. Now deleting kbs automatically unlinks content. Updated in-app text and links for  recent SAML SSO enhancements ...
  8. April 15, 2018

    Enhancements Simplified SAML SSO setup process (removing the separate reader mapping endpoint step) Added debug mode for troubleshooting SSO ...
  9. April 13, 2018

    Bug Fixes Duplicate reader warning was displaying when editing existing readers and preventing updates
  10. April 12, 2018

    Feature Requests Warning when creating a new reader with the same username/email Bug Fixes Quotes in article titles were breaking PDFs Home page preview wasn't working URL Redirect categories without content weren't visible to non-us...