New Articles | KnowledgeOwl Support

🤤 Nat'l Potato Chip Day bugfixes New

Published On: 03/13/2025 in Release notes

These fixes address issues with special characters when creating custom Manage filters, an accessibility improvement, new prevention of spam ratings, and a broken image within the new comments email.
😻 Nat'l Love your Pet Day bugfixes New

Published On: 02/19/2025 in Release notes

These fixes address bugs with article action icons, Linus Assist in the editor, and shared content categories with the API. Plus, a new secure file library infrastructure.
Default HTML

Created On: 03/13/2025 in Look and feel Default HTML and CSS

Use this HTML to restore individual knowledge base layout templates.
Default Custom CSS

Created On: 03/13/2025 in Look and feel Default HTML and CSS

Use this Custom CSS to take your CSS back to our default Support theme.
SMTP feature overview

Created On: 03/11/2025 in Features SMTP

Learn what SMTP is, why you might want it, and what configuration options KnowledgeOwl supports.
Article title prompts for Linus Assist

Created On: 03/11/2025 in Features Linus Assist

Not sure where to begin? Use Linus Assist to generate templates or outlines, or copy some of our team's favorite wacky prompts.
Glossary feature overview

Created On: 03/04/2025 in Features Glossary

Use the Glossary to define a list of key terms, acronyms, and abbreviations and provide definitions for those terms in your content.
Why isn't my shared content article showing in search results?

Created On: 02/18/2025 in Write your docs Shared & synced content

Shared content articles are excluded from search results by default. Follow these instructions to include them in search.
Why isn't my category showing up in search?

Created On: 02/18/2025 in Write your docs Categories

Categories may not show up in search results due to their category type, category Display Settings, or knowledge base Search and synonyms settings.
👧🏽 Nat'l Galentines Day bugfixes

Published On: 02/12/2025 in Release notes

These fixes address bugs with version notes, New/Updated callouts, YAML files, and URL redirect categories. Plus some new options in search to give you more control over your search results!