New Articles

  1. February 14, 2020 New

    This week, Chrome version 80 is rolling out changes to how third-party cookies are used . The change will outright block third-party cookies that don't meet certain requirements. In anticipation of this change, we updated a number of the third...
  2. February 13, 2020 New

    Bug Fixes Ratings report - deleted articles : One of our sharp-eyed Reporting users noticed that deleted articles and categories that had received ratings before they were deleted still sometimes showed up in the Article Ratings Report in the...
  3. February 5, 2020 New

    The team's been moving right along trying to make a number of small fixes and improvements in February. (It's a short month, so we're trying to be sure we make the most of it.) Here are a few more goodies we released last night: Feature...
  4. February 6, 2020 New

    Bug Fixes It's not often I have to say this, but: yesterday we released some SEO changes designed to remove trailing slashes from URLs that did not go well. First, we noticed some issues with search. Then, we discovered that a couple customer...
  5. February 4, 2020 New

    Bug Fixes app.knowledgeowl.com  login : If you don't enter a username or password, the screen now throws a warning that you need to do so. Import content : We rolled out new custom role permissions a few weeks ago, including split...
  6. Open widget to a specific article New

    Some customers like to be able to open the widget directly to a specific article. For this set-up, you'll need to use two methods: _ko19.openArticle(' article-identifier '); -- this loads the specific article you want into the widge...
  7. January 30, 2020 New

    Bug Fixes Knowledge base icons:  We had reports from a couple customers of occasional, intermittent missing icons in their knowledge bases. We load all default knowledge base icons through FontAwesome. Previously, we'd been using a CDN t...
  8. January 29, 2020 New

    Bug Fixes Widget 2.0 and Internet Explorer: Widget 2.0 is now compatible with Internet Explorer 11. (So those of you using app.knowledgeowl.com from within Internet Explorer, the Help navigation link now properly opens the widget!) Version...
  9. January 22, 2020

    Bug Fixes Manage exports:  In Knowledge Base > Manage , filters that returned a huge number of articles (over 19,000) sorted by Article Name were not successfully generating CSV exports. (Sorts on other fields, like the dates, were gener...
  10. Import best practices

    People migrating from other knowledge base tools get really excited to import content because it will "save so much time." Then, once the import is done, they begin reviewing content and making a change here, a change there, a slight organ...