New Articles

  1. Topic Articles New

    You can set an internal flag to mark any article in your knowledge base as a Topic Article. Topic articles appear in search and the table of contents like any other article. But they can also be embedded within other articles. This will embed the b...
  2. User login type

    By default, users are created with self-administered usernames and passwords. This means that, even when you have SAML/SSO enabled for your knowledge base overall, KnowledgeOwl will store a password for each of your users and allowe them to log in u...
  3. Snippet use cases

    There are a number of great use cases for snippets: Footer or other statements that need to be used a lot of places, such as confidentiality statements Brand names or terms that may change frequently: make a snippet for that term, only reference ...
  4. Using snippets

    You can add snippets to: Individual articles Categories Custom HTML (adding snippets to Custom HTML > Body is great for adding footer content; you can add snippets to Custom HTML > Article to add them to all articles) To add a snippet, y...
  5. Creating a snippet

    To create a snippet: Go to Library > Snippets . Click the  + Create New Snippet button. Give your snippet a name. The Merge Code Name will auto-generate from the Snippet Name, but you can edit it if you'd like to. Give your sn...
  6. Using the Widget for Contextual Help: Pages to Recommend On

  7. Demo Resources

  8. Create expanding/collapsing sections in an article

    Over the years, we've worked up a few different solutions for customers who want to collapse some content by default and then expand it--an accordion structure designed to keep pages looking cleaner so readers can engage with what they are most ...
  9. Tag Searches

    You can search for articles by tag, rather than keyword, by putting a colon before the start of the word. This format works in both autosuggest and full text search modes. Sample tag search in Full Text Search Tag search case sensitivity Tag...
  10. Create a custom home page articles widget

    By default, your knowledge base comes with three default article widgets on the home page: Popular Articles Widget New Articles Widget Updated Articles Widget This article will teach you how to build a home page articles widget that popu...