New Articles

  1. 🐾 Nat'l Pet Day 2025 bugfixes New

    These notes outline a new export comments option, our new billing page, as well as fixes addressing issues with old links + the widget, tabbed layouts + special characters, an incorrect merge code.
  2. πŸ“„New release: Import from Word New

    Import Word documents without copying and pasting in Tools > Import. Import single Word documents, split one Word document into multiple articles, or import a zip file of multiple documents.
  3. Import from Word New

    Import one or more Word documents as articles in your knowledge base.
  4. Create a CSV export of your Comments report New

    Learn how to generate and download a CSV export of your comments.
  5. πŸ”Ž Advanced search: Performance and display improvements New

    Advanced search is now much faster and you can view your search results without having to download a CSV!
  6. 🌊 Nat'l Manatee Appreciation Day bugfixes New

    These fixes address issues with the Articles page, add more delight, add more metadata fields for your knowledge base, and recommend a more reliable way to require authentication for files and images.
  7. Change authentication type for image / file security New

    If you require authentication to view images or files in your knowledge base, make sure you're using temporary access links as the access method.
  8. How do I subscribe to KnowledgeOwl?

    Go to Account > Billing to subscribe to KnowledgeOwl.
  9. Switch from yearly to monthly subscription

    Downgrade from a yearly to monthly subscription by contacting our billing team.
  10. Change comments placeholder, prompt, or button text

    You can change all comments-related placeholder, prompt, and button text in Customize > Default text.