New Articles

  1. Customize the search "No Results" message New

    By default, searches that return no results display the text, "No results found": You can customize the text in that message using this script. Script Go to Settings > Style , click on Custom HTML and select Body . Copy the s...
  2. KnowledgeOwl W-9 New

    Download a copy of KnowledgeOwl's W-9.
  3. January 29th, 2019

    Bug fixes: In the embedable widget, if the end-user opened an article and then navigated to a different article, the "Open in Full Site" link was not updating to the new article.  Google logins for both the application and the read...
  4. January 22nd, 2019

    Bug fixes: Prevent glossary terms with empty values from being created Auto-highlight glossary terms was having an issue if the text that contained the term started with a < symbol Copied knowledge bases were not being properly indexed for se...
  5. Display Microsoft Office file in articles

    You can display Microsoft Office files inside your articles using an iFrame and the Office Online Doc Viewer . This allows you to embed your MS Office files inside articles similar to how you can embed YouTube videos using an embed code. Embedding...
  6. December 31st, 2018

    Bug fixes: Code block was not showing as an option in the modern article editor on smaller screens Added auto-highlighting glossary term support for text inside of <em>, <strong>, and <u> HTML elements ...
  7. December 3, 2018

    Bug Fixes Using "/" characters in article and category titles were excluding them from HTML export zips. Maintenance Removed the "Advanced Image Editor" option for images from the modern article editor — Adobe discont...
  8. November 28, 2018

    Feature Requests Import content using multiple languages from Zendesk (contact support for more information) Bug Fixes Article Review time unit length was not letting you choose "years" Reader emails with apostrophes in them were no...
  9. Set your footer copyright to automatically update

    The default Custom HTML for your knowledge base's footer will set the Copyright to: Copyright (c) 2015 - 2016. While you can manually edit the ending year, that can be a bit of a pain to remember to update. Here's a quick custom HTML change...
  10. November 18, 2018

    Feature Requests Added support for reader created via the REST API: Reader Endpoint