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You can set an internal flag to mark any article in your knowledge base as a Topic Article. Topic articles appear in search and the table of contents like any other article. But they can also be embedded within other articles. This will embed the b...
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By default, users are created with self-administered usernames and passwords. This means that, even when you have SAML/SSO enabled for your knowledge base overall, KnowledgeOwl will store a password for each of your users and allowe them to log in u...
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Created on: 05/19/2019
in Content management Snippets There are a number of great use cases for snippets: Footer or other statements that need to be used a lot of places, such as confidentiality statements Brand names or terms that may change frequently: make a snippet for that term, only reference ...
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Created on: 05/19/2019
in Content management Snippets You can add snippets to: Individual articles Categories Custom HTML (adding snippets to Custom HTML > Body is great for adding footer content; you can add snippets to Custom HTML > Article to add them to all articles) To add a snippet, y...
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Created on: 05/19/2019
in Content management Snippets To create a snippet: Go to Library > Snippets . Click the + Create New Snippet button. Give your snippet a name. The Merge Code Name will auto-generate from the Snippet Name, but you can edit it if you'd like to. Give your sn...
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Created on: 05/01/2019
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Over the years, we've worked up a few different solutions for customers who want to collapse some content by default and then expand it--an accordion structure designed to keep pages looking cleaner so readers can engage with what they are most ...
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You can search for articles by tag, rather than keyword, by putting a colon before the start of the word. This format works in both autosuggest and full text search modes. Sample tag search in Full Text Search Tag search case sensitivity Tag...
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By default, your knowledge base comes with three default article widgets on the home page: Popular Articles Widget New Articles Widget Updated Articles Widget This article will teach you how to build a home page articles widget that popu...