New Articles

  1. How do I stay up-to-date on KnowledgeOwl? New

    Here's how you can stay up-to-date on all things KnowledgeOwl: Use this sign-up form to opt in to one of our mailing lists to received updates on: New blog posts Critical Admin Updates (retiring technology or major changes to the way Knowl...
  2. Hide Related Articles section from a specific article New

    Learn how to hide the Related Articles section from a specific article.
  3. Create readers in bulk New

    You can create multiple reader accounts at once by uploading a CSV spreadsheet. Note : as soon as your import completes, your readers will receive a Welcome Email with login instructions, so if you're going to test the import, don't use r...
  4. November 8, 2019

    Bug Fixes Navigating to a category from the "Recommended Page Report" in the widget reporting section of the application was not taking users to the correct place In the Widget 2.0 beta, there was no way to customize the thank you text ...
  5. Snippet Library

    Learn how to use the Snippet Library to create new and find, edit, and delete existing snippets.
  6. Editing and updating files in articles

  7. Who can access the files and images in my knowledge base?

    The Security Settings for your knowledge base ( Settings > Security ) determine the general security requirements for readers to access your knowledge base. The files you upload to your knowledge base--PDFs, Excel sheets, screenshots, Word docu...
  8. November 5, 2019

    Bug Fixes Setting certain article fields to 'false' via the API were not being handled correctly
  9. Adding images and files to articles

  10. Your Knowledge Base at a Glance

    Sample Your Knowledge Base at a Glance report This section will give you some summary statistics on your knowledge base, as well as on the reports contained lower in the dashboard: Published articles count: links to Manage Articles wit...