New Articles

  1. Configuring reCAPTCHA New

    If you are using a KnowledgeOwl subdomain (such as my-amazing-kb.knowledgeowl.com ), you don't need to configure your own reCAPTCHA. However, if you have customized your knowledge base to use your own private domain, such as www.mykb.mycompan...
  2. June 20, 2019

    Feature Enhancements: When deleting a knowledge base, we will now display the name of the knowledge base you are trying to delete in the confirmation message Bug Fixes: The FontAwesome URL for KBs will now always specify HTTPS as the HTTP URL ...
  3. June 19, 2019

    Bug Fixes: When linking to an article from within another article, https://app.knowledgeowl.com/kb/article/id/..... was sometimes being added to the beginning of the article mergecode Updating an article that is the child shared content article f...
  4. June 5, 2019

    Feature Enhancements Deleting your search in the widget will now clear search results Added "Recommend On Pages" option to categories so that categories can be used as a suggested resource in the widget Bug Fixes In certain instance...
  5. June 3, 2019

    Feature Enhancements When bulk importing readers from a CSV, you now have the option to skip or update readers that already exist If there are duplicates within the bulk reader import CSV itself, we will throw a warning ask if you want to continu...
  6. User login type

    By default, users are created with self-administered usernames and passwords. This means that, even when you have SAML/SSO enabled for your knowledge base overall, KnowledgeOwl will store a password for each of your users and allowe them to log in u...
  7. Topic Articles

    You can set an internal flag to mark any article in your knowledge base as a Topic Article. Topic articles appear in search and the table of contents like any other article. But they can also be embedded within other articles. This will embed the b...
  8. Snippet use cases

    There are a number of great use cases for snippets: Footer or other statements that need to be used a lot of places, such as confidentiality statements Brand names or terms that may change frequently: make a snippet for that term, only reference ...
  9. Using snippets

    You can add snippets to: Individual articles Categories Custom HTML (adding snippets to Custom HTML > Body is great for adding footer content; you can add snippets to Custom HTML > Article to add them to all articles) To add a snippet, y...
  10. Creating a snippet

    To create a snippet: Go to Library > Snippets . Click the  + Create New Snippet button. Give your snippet a name. The Merge Code Name will auto-generate from the Snippet Name, but you can edit it if you'd like to. Give your sn...