New Articles | KnowledgeOwl Support

🖖 Nat'l Star Trek Day bugfixes New

Published On: 09/07/2025 in Release notes

These notes address fixes for broken link checker false positives and missing reports, CSS variable implementation for easier theme customization, glossary search result display titles, and FastSpring billing page errors with apostrophes in names
📈 Introducing Owl Analytics New

Published On: 08/25/2025 in Release notes

Introducing our own robust knowledge base analytics tool embedded directly within KnowledgeOwl.
What happens during scheduled downtime New

Created On: 08/11/2025 in Account and billing Company and product information

Knowledge bases, the application, and the API will be unavailable. All requests (whether to knowledge bases, the application, or the API) will return an HTTP status of 503 - Service Unavailable . People will see an unbranded page with this...
Glossary feature overview

Created On: 09/10/2025 in Video Library

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Widget setup and installation overview

Created On: 08/27/2025 in Features Contextual Help Widget (2.0) Set up Widget Widget setup and installation

Follow these instructions to set up and install your contextual help widget.
Owl Analytics reports quick start

Created On: 08/25/2025 in Reporting & analytics Owl Analytics Use Owl Analytics reports

Your guide to map common knowledge base questions to Owl Analytics reports.
Use Owl Analytics reports

Created On: 08/25/2025 in Reporting & analytics Owl Analytics

How to use each of the Owl Analytics reports (where the true magic is).
Outlink

Created On: 08/25/2025 in Reporting & analytics Owl Analytics Owl Analytics key concepts

An outlink is tracked when a visitor clicks a link in your knowledge base that opens to a URL outside of your knowledge base.
Actions per visit

Created On: 08/25/2025 in Reporting & analytics Owl Analytics Owl Analytics key concepts

The actions per visit is the average number of actions that were performed during visits.
Row evolution graph

Created On: 08/25/2025 in Reporting & analytics Owl Analytics Use Owl Analytics reports Readers reports

The Row evolution graph provides a line chart history of selected metrics for a selected location, so you can see how metrics trend for this location over time. Export the graph as an image for use in presentations.