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Glossary styling overview

Created on: 06/22/2026 in Look and feel Glossary look and feel

The Glossary consists of two key styling elements: The Glossary page itself : Refer to the instructions in Style the Glossary page . Glossary terms and definitions , which may appear directly within articles and categories or within ...
Homepage customization overview

Created on: 06/19/2026 in Look and feel Homepage look and feel

Learn about the two different places you can customize your homepage and get an overview of changes you can make.
Author FAQs and troubleshooting

Created on: 06/18/2026 in Security and permissions Author management
Author overview

Created on: 06/18/2026 in Security and permissions Author management
✍️ New: Customize your llms.txt file

Published on: 06/17/2026 in Release notes

Create llms.txt in KnowledgeOwl to help AI understand your help content better. Set up this emerging standard for improved AI discoverability today.
Configure SAML SSO with Okta

Created on: 06/17/2026 in Security and permissions Single Sign-On (SSO) SAML SSO instructions

Learn how to set up SAML SSO for your knowledge base using Okta.
Brand your AI chatbot

Created on: 06/16/2026 in Features AI chatbot Set up AI chatbot

Learn how to change the branding for your AI chatbot launcher button and the chatbot window itself.
Create your llms.txt

Published on: 06/09/2026 in Look and feel Overall look and feel Set up your default behavior

Add an llms.txt file to help AI tools understand your knowledge base's content and structure.
📲 AI chatbot improvement: Add custom response rules

Published on: 06/08/2026 in Release notes

Set custom response rules for your AI Chatbot to route inquiries and automate responses. Control triggers, direct traffic, and improve customer experience.
🍦 Nat'l Rocky Road Ice Cream Day improvements

Created on: 06/02/2026 in Release notes

New improvements released: Semantic search and AI chatbot are now available on all accounts, and you can now search within your CSS.