New Articles

  1. Use author teams in content

  2. Create and administer author teams

  3. Author teams overview

    Learn what author teams are and how to use them to define which authors can edit which content.
  4. Edit and delete author teams

    Learn how to edit existing author team names or delete author teams you don't need anymore.
  5. 🎉 Article editor redesign: Opt in for early testing!

    Try out the redesigned article editor! We've taken a streamlined approach which is radically different from the current editor, and we know that's a big change. Give us your feedback and help us make it the best we can before we officially release it.
  6. How inherited reader groups work

    Learn how reader groups inherited from categories work and how you can refine them.
  7. Content with multiple reader groups

    Learn how to set whether readers must be a member of all groups or any group to view restricted content.
  8. Reader Groups overview

    Setting your knowledge base to be fully public, entirely private, or a mixture of public and private is just the first step to determining who can access your content. Those are broad content controls. For more fine-grained content controls, use ...
  9. Recommend articles in the contextual help widget

    Use the Recommend On Pages section to set which page paths this content should be included in the contextual help widget's Recommended tab for.
  10. Change the order of the Recommended tab

    Edit the Recommended Article Weights in Reporting > Widget to change the order of articles displayed in the contextual help widget's Recommended tab.