New Articles

  1. 👧🏽 Nat'l Galentines Day bugfixes

    These fixes address bugs with version notes, New/Updated callouts, YAML files, and URL redirect categories. Plus some new options in search to give you more control over your search results!
  2. Keyword search

    Enter a word or phrase to complete a keyword search.
  3. Keyword search overview

    Keyword search is the default search type in your knowledge base. To begin a keyword search, enter a word or phrase in the search bar.
  4. Save a tag search

    Use the URL of a tag search to direct people straight to that tag search's results.
  5. Tag search case sensitivity

    Tag searches are partially case-sensitive. If a case-sensitive search returns no results, the search reruns automatically using a case-insensitive search.
  6. Tag search

  7. Tag search overview

    If you use Tags to group related content together, encourage your readers to use a tag search to view those articles. This can be a great form of search if you use tags for specific departments, products, teams, or features. To run a tag search,...
  8. Search your knowledge base

    Learn how to conduct a keyword or tag search, what the difference is, and when to use which type.
  9. Search fields

    Control which article fields factor into your autosuggest and full search results.
  10. Fuzzy search

    Use the Fuzzy search and Fuzzy starting point controls to set how tolerant of typos your search results are.