New Articles

  1. Import from other tool

    Use the Other tool import option if you want to import content from a tool we don't have explicit instructions for and you can't generate a file export from that tool. This sends some information to our imports team, who will try to assist you.
  2. 🧀 Nat'l Cheddar day bugfixes

    These bugfixes address issues with glossary terms and the table of contents and snippet rendering optimization. Plus we've added AI agent tracking in Owl Analytics!
  3. Post-cancellation data deletion

    We automatically purge your data after you cancel your account.
  4. Cancel your subscription

    Follow these steps to cancel your KnowledgeOwl account.
  5. Cancellation overview

    Be sure you export data before you cancel. Learn what happens when and after you cancel.
  6. Cancel your account

  7. 🌍 Nat'l Plan for a Vacation Day bugfixes

    These fixes address issues with related articles not working in private knowledge bases and the widget, along with broken links within custom content categories in the widget.
  8. Add scripts to articles

    In most cases, creating a snippet to store your script or code is the best way to add it to your articles.
  9. Unsupported search characters

    A list of characters that aren't supported in keyword search.
  10. 👋 Int'l Bye-Bye 2025 Day bugfixes

    End the year on a high note! These fixes address issues with widget contact forms and video playback issues, HTML exports, and improved how our AI Chatbot cites its sources.