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Advanced search feature overview

Created On: 04/02/2025 in Features Advanced search

Use Advanced Search to search the underlying HTML of your articles and custom content categories.
🔎 Advanced search: Performance and display improvements

Created On: 04/02/2025 in Release notes

Advanced search is now much faster and you can view your search results without having to download a CSV!
Why does my Security settings page prevent public access?

Created On: 03/27/2025 in Account and billing Trial FAQs

During your trial, public access to your knowledge base is restricted. Choosing Public for Content authentication won't change this.You can still share it by using a shared password, reader logins, or other secure options.
Which features are available during my trial?

Created On: 03/27/2025 in Account and billing Trial FAQs

Our entire feature set is available in your trial, except for features bad actors have abused in the past.
🌊 Nat'l Manatee Appreciation Day bugfixes

Published On: 03/25/2025 in Release notes

These fixes address issues with the Articles page, add more delight, add more metadata fields for your knowledge base, and recommend a more reliable way to require authentication for files and images.
Change authentication type for image / file security

Created On: 03/25/2025 in Security and permissions Advanced security options

If you require authentication to view images or files in your knowledge base, make sure you're using temporary access links as the access method.
🤤 Nat'l Potato Chip Day bugfixes

Published On: 03/13/2025 in Release notes

These fixes address issues with special characters when creating custom Manage filters, an accessibility improvement, new prevention of spam ratings, and a broken image within the new comments email.
Default HTML

Created On: 03/13/2025 in Look and feel Default HTML and CSS

Use this HTML to restore individual knowledge base layout templates.
Default Custom CSS

Created On: 03/13/2025 in Look and feel Default HTML and CSS

Use this Custom CSS to take your CSS back to our default Support theme.
SMTP feature overview

Created On: 03/11/2025 in Features SMTP

Learn what SMTP is, why you might want it, and what configuration options KnowledgeOwl supports.