New Articles

  1. How inherited reader groups work

    Learn how reader groups inherited from categories work and how you can refine them.
  2. Content with multiple reader groups

    Learn how to set whether readers must be a member of all groups or any group to view restricted content.
  3. Reader Groups overview

    Setting your knowledge base to be fully public, entirely private, or a mixture of public and private is just the first step to determining who can access your content. Those are broad content controls. For more fine-grained content controls, use ...
  4. Recommend articles in the contextual help widget

    Use the Recommend On Pages section to set which page paths this content should be included in the contextual help widget's Recommended tab for.
  5. Change the order of the Recommended tab

    Edit the Recommended Article Weights in Reporting > Widget to change the order of articles displayed in the contextual help widget's Recommended tab.
  6. Remove an existing recommended page path

    Learn how to remove an existing Recommend On Page path from an article or category so the widget stops recommending it on that page.
  7. Update an existing recommended page

    Learn how to update an existing recommend on page path to keep your contextual help widget recommending the right resources in the right places.
  8. Recommend an article or category in contextual help

    Add your app or website page paths to your article or category's Recommend On Pages section to power your contextual help widget's Recommendations tab.
  9. How to format your recommended page paths

    Learn how to format the recommend on page paths or query strings for your contextual help widget.
  10. Contextual help widget configuration

    Make sure your Widget Admin Settings have been set up to handle contextual help.