New Articles

  1. Do deleted or archived articles show in Related Articles?

    Previously published articles or categories set as Related Articles will not display in the live knowledge base, but will still appear in Related Articles lists in the editor.
  2. Use both manual and automatic Related Articles

    Learn what happens when you use automatic Related Articles and manually add Related Articles.
  3. Manually suggest Related Articles

    Learn more about manually adding Related Articles to your content.
  4. Use automatic Related Articles

    Learn how automatically suggested Related Articles work.
  5. Default CSS

    This is the default HTML for Settings > Style > Custom CSS . You can use it for reference or copy/paste it in and resave to return to the original default state.
  6. 🍌 National Banana Day Bugfixes

    These fixes address bugs related to our File Library, versions and revisions, article editor, our honeypot, API, and improvements to SEO & Needs Review status.
  7. Customize Text: New custom role permission

    We've added the Customize Text tool into the options for custom author roles. If you're using custom roles, we encourage you to review them to be sure your authors have appropriate permissions!
  8. 🐹 Nat'l Pet Day bugfixes

    These fixes address a missing undo/redo button and copy/paste issues in the article editor. We also made small improvements related to the left-hand navigation.
  9. Apply Fancybox only to specific images

    Follow these alternate instructions to only apply Fancybox treatment to specific images, rather than all images.
  10. 😱 We had a problem with our contact form: we are sorry if we missed you!

    We had a problem with our in-app contact form from March 19 - April 14.