New Articles

31. Widget contextual help overview

    Created On: 04/07/2026 in Features Contextual Help Widget (2.0) Use widget for contextual help
    Learn how you can use the widget to provide contextual help--resources that are relevant to the specific page or section of your app or website where a reader opened the widget.

32. Turn off ratings for specific articles

    Created On: 04/07/2026 in Write your docs Articles Article settings
    Use the Display settings to Remove feedback ability if you'd like to turn off the ratings section in a given article.

33. Optimize your content for the chatbot

    Created On: 04/06/2026 in Features AI chatbot Set up AI chatbot
    Consider reviewing your content to apply formatting and layouts that help the AI chatbot perform at its best.

34. Microsoft Teams notifications

    Created On: 04/02/2026 in Features Notifications
    Use a prebuilt app to send notifications to Microsoft Teams channels when certain events occur in your knowledge base.

35. 🌯 Nat'l Burrito Day bugfixes

    Published On: 04/01/2026 in Release notes
    These changes add special character support in glossaries, move the homepage merge code, and fix AI chatbot reader group restrictions.

36. Turn off comments for specific articles

    Created On: 04/01/2026 in Write your docs Articles Article settings
    Learn how to remove the comments section from specific articles in your knowledge base.

37. 🧰 New learning resource: Change management toolkit!

    Created On: 03/26/2026 in Release notes
    We've created a knowledge base change management toolkit and framework to help you successfully launch or relaunch your knowledge base.

38. How do I import a PDF?

    Created On: 03/25/2026 in Knowledge Capture
    Learn how to import PDFs into your knowledge base using links, embeds, or redirects. Save time by sharing existing PDFs without converting to HTML.

39. Add a video callout

    Created On: 03/24/2026 in Write your docs Articles Article settings
    Add a video icon next to article titles wherever they're listed to highlight video content in your knowledge base.

40. Create a template

    Created On: 03/24/2026 in Write your docs Articles Article settings
    Turn any existing article into a template you can use to create new articles. Great for consistently structuring and formatting similar article types!

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