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31. Add Font Awesome icons into articles

    Created on: 05/26/2026 in Look and feel Article look and feel Common article customizations
    Learn how to style Font Awesome icons and add them into your articles for that extra visual emphasis and delight.

32. How synced articles really work

    Created on: 05/26/2026 in Write your docs Shared & synced content Synced articles How synced articles work
    Learn the technical nitty-gritty details of how synced articles work.

33. What is and isn't shared between synced articles

    Created on: 05/26/2026 in Write your docs Shared & synced content Synced articles How synced articles work
    Learn what information is shared and automatically synced between synced articles. And what isn't.

34. How to identify synced child and parent articles

    Created on: 05/26/2026 in Write your docs Shared & synced content Synced articles Use synced articles
    Learn how to identify synced articles and whether they're the child or parent in three ways: through the article editor, a Manage CSV export, or an API call.

35. How versions are stored for synced articles

    Created on: 05/26/2026 in Write your docs Shared & synced content Synced articles How synced articles work
    Learn how versions are stored and displayed in synced child articles.

36. How to stop syncing content between articles

    Created on: 05/26/2026 in Write your docs Shared & synced content Synced articles Use synced articles
    Learn how to stop syncing content between a child and parent article.

37. Convert standalone article to synced article

    Created on: 05/26/2026 in Write your docs Shared & synced content Synced articles Use synced articles
    Learn how to change an existing standalone article to be a synced child article.

38. Add custom response rules

    Created on: 05/25/2026 in Features AI chatbot Set up AI chatbot
    Set up custom response rules to trigger pre-written chatbot replies based on keywords or AI-detected intent. Route queries, handle troubleshooting, and manage out-of-scope questions efficiently.

39. Customer referral program

    Created on: 05/20/2026 in Account and billing
    Earn $500 for each customer you refer to KnowledgeOwl. Learn how our referral program works and start sharing today.

40. 🤑 New: Customer referral program

    Created on: 05/20/2026 in Release notes
    Earn $500 for each customer referral. Share your unique link, watch them become a paid customer, and collect your reward after 3 months. Here's how the new referral program works.

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