Tag searches are partially case-sensitive. If a case-sensitive search returns no results, the search reruns automatically using a case-insensitive search.
If you use Tags to group related content together, encourage your readers to use a tag search to view those articles. This can be a great form of search if you use tags for specific departments, products, teams, or features. To run a tag search,...
Use Search's Fine tuning settings to refine how search works behind the scenes. The Fine tuning search settings are broken into four sections: Search modifiers : Use these settings to choose autosuggest and search fuzziness: Control whe...
While you can change search settings at any time, if you're setting search up in a new knowledge base, we recommend following this approach: Edit the General settings . Edit any default text you'd like. Adjust the search Fine tuning . ...