New Articles

  1. Returning visitor

    If Owl Analytics is able to identify the same visitor on subsequent visits, they're marked as a returning visitor . As with unique visitors and new visitors, if you turn off tracking cookies, your returning visitor numbers may be less accurate. Co...
  2. New visitor

    A new visitor is a visitor who views your knowledge base on a device for the first time. As with unique visitors, if you turn off tracking cookies, your new visitor numbers may be less accurate. Cookieless tracking typically inflates your new vis...
  3. Unique visitor

    Owl Analytics uses tracking cookies and other methods to try to track visitors over time, grouping multiple visits from the same visitor together. Our reports therefore try to distinguish unique visitors —distinct individuals—so that you can get ...
  4. Visitor

    A visitor is anyone who views your knowledge base. If the same person views your knowledge base on a different device, they're tracked as a different visitor.
  5. Visit

    A visit is a continuous session of activity by anyone visiting your knowledge base.
  6. Owl Analytics key concepts

  7. Owl Analytics setup

    Instructions to set up Owl Analytics.
  8. Purge all analytics data

    Purge your existing analytics data if you've made changes to what's tracked or decided to stop using Owl Analytics.
  9. Turn off Owl Analytics

    Follow these instructions to completely turn off Owl Analytics.
  10. View visitor profile

    Learn the visitor profile information if you have visitor profiles turned on.