New Articles

31. 🌯 Nat'l Burrito Day bugfixes

    Published On: 04/01/2026 in Release notes
    These changes add special character support in glossaries, move the homepage merge code, and fix AI chatbot reader group restrictions.

32. Turn off comments for specific articles

    Created On: 04/01/2026 in Write your docs Articles Article settings
    Learn how to remove the comments section from specific articles in your knowledge base.

33. 🧰 New learning resource: Change management toolkit!

    Created On: 03/26/2026 in Release notes
    We've created a knowledge base change management toolkit and framework to help you successfully launch or relaunch your knowledge base.

34. How do I import a PDF?

    Created On: 03/25/2026 in Knowledge Capture
    Learn how to import PDFs into your knowledge base using links, embeds, or redirects. Save time by sharing existing PDFs without converting to HTML.

35. Add a video callout

    Created On: 03/24/2026 in Write your docs Articles Article settings
    Add a video icon next to article titles wherever they're listed to highlight video content in your knowledge base.

36. Create a template

    Created On: 03/24/2026 in Write your docs Articles Article settings
    Turn any existing article into a template you can use to create new articles. Great for consistently structuring and formatting similar article types!

37. 🌷 First Day of Spring bugfixes and improvements

    Published On: 03/19/2026 in Release notes
    These fixes address bugs with the HTML zip export and email notifications. We also added a Document360 importer!

38. Why does my SMTP OAuth2 authorization succeed but test emails still fail?

    Created On: 03/19/2026 in Knowledge Capture
    Environment / Context Applies to any KnowledgeOwl account using SMTP with OAuth2 (Microsoft/Azure). The Authorize button completes successfully, but test emails fail with the error: "Email sending failed: Authentication successful." Resolu...

39. Why does clicking "Authorize" on my SMTP OAuth2 connector return an immediate error?

    Created On: 03/19/2026 in Knowledge Capture
    Environment / Context Applies to any KnowledgeOwl account using SMTP with OAuth2 (Microsoft/Azure). The Authorize button returns an immediate error rather than completing the authorization flow. Resolution The Azure app registration sec...

40. Downgrade your plan

    Created On: 03/19/2026 in Account and billing Change plan Upgrade or downgrade plans
    Downgrade to a cheaper plan to reduce costs. You may lose access to some features, lose AI credits, and have shorter Owl Analytics data storage.

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