New Articles

  1. Create a style guide

    Create your style guide in KB settings > Style guide.
  2. Style guide feature overview

    Writing consistent, clear documentation takes effort, especially when multiple authors contribute to your knowledge base. Different writing styles, terminology choices, and formatting preferences can make your content feel disjointed and unprofess...
  3. Your review makes a real difference

    As a small business, every single review we receive has a genuine impact on our ability to grow and serve customers like you. When you share your honest experience with KnowledgeOwl, you're not just helping KnowledgeOwl, you're helping other teams...
  4. 🐘 Nat'l Elephant Appreciation Day bugfixes

    KnowledgeOwl bugfix release notes: Fixed OAuth widget authentication issue with "Open in full site" link visibility and glossary search results now properly display custom titles instead of internal terms.
  5. 💄Glossary interface and settings makeover

    Glossary now has a WYSIWYG editor for definitions, a dedicated KB settings page for easier admin, and a much snazzier user interface.
  6. Export glossary terms

    Export a complete list of your glossary terms using the Export to CSV option.
  7. Delete glossary terms

    Delete glossary terms individually using the trashcan icon or in bulk by checking boxes and using the Delete option.
  8. Edit existing glossary term

    Edit a glossary term using the gear cog icon next to the term.
  9. Glossary feature overview

    ...
  10. 🖖 Nat'l Star Trek Day bugfixes

    These notes address fixes for broken link checker false positives and missing reports, CSS variable implementation for easier theme customization, glossary search result display titles, and FastSpring billing page errors with apostrophes in names