New Articles

31. Turn off comments for specific articles

    Created On: 04/01/2026 in Write your docs Articles Article settings
    Learn how to remove the comments section from specific articles in your knowledge base.

32. 🧰 New learning resource: Change management toolkit!

    Created On: 03/26/2026 in Release notes
    We've created a knowledge base change management toolkit and framework to help you successfully launch or relaunch your knowledge base.

33. How do I import a PDF?

    Created On: 03/25/2026 in Knowledge Capture
    Learn how to import PDFs into your knowledge base using links, embeds, or redirects. Save time by sharing existing PDFs without converting to HTML.

34. Add a video callout

    Created On: 03/24/2026 in Write your docs Articles Article settings
    Add a video icon next to article titles wherever they're listed to highlight video content in your knowledge base.

35. Create a template

    Created On: 03/24/2026 in Write your docs Articles Article settings
    Turn any existing article into a template you can use to create new articles. Great for consistently structuring and formatting similar article types!

36. 🌷 First Day of Spring bugfixes and improvements

    Published On: 03/19/2026 in Release notes
    These fixes address bugs with the HTML zip export and email notifications. We also added a Document360 importer!

37. Why does my SMTP OAuth2 authorization succeed but test emails still fail?

    Created On: 03/19/2026 in Knowledge Capture
    Environment / Context Applies to any KnowledgeOwl account using SMTP with OAuth2 (Microsoft/Azure). The Authorize button completes successfully, but test emails fail with the error: "Email sending failed: Authentication successful." Resolu...

38. Why does clicking "Authorize" on my SMTP OAuth2 connector return an immediate error?

    Created On: 03/19/2026 in Knowledge Capture
    Environment / Context Applies to any KnowledgeOwl account using SMTP with OAuth2 (Microsoft/Azure). The Authorize button returns an immediate error rather than completing the authorization flow. Resolution The Azure app registration sec...

39. Downgrade your plan

    Created On: 03/19/2026 in Account and billing Change plan Upgrade or downgrade plans
    Downgrade to a cheaper plan to reduce costs. You may lose access to some features, lose AI credits, and have shorter Owl Analytics data storage.

40. Upgrade your plan

    Created On: 03/19/2026 in Account and billing Change plan Upgrade or downgrade plans
    Upgrade to a higher plan level to access more features, more AI credits, and longer Owl Analytics data storage.

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