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31. Brand your AI chatbot

    Created on: 06/16/2026 in Features AI chatbot Set up AI chatbot
    Learn how to change the branding for your AI chatbot launcher button and the chatbot window itself.

32. Create your llms.txt

    Published on: 06/09/2026 in Look and feel Overall look and feel Set up your default behavior
    Add an llms.txt file to help AI tools understand your knowledge base's content and structure.

33. 📲 AI chatbot improvement: Add custom response rules

    Published on: 06/08/2026 in Release notes
    Set custom response rules for your AI Chatbot to route inquiries and automate responses. Control triggers, direct traffic, and improve customer experience.

34. 🍦 Nat'l Rocky Road Ice Cream Day improvements

    Created on: 06/02/2026 in Release notes
    New improvements released: Semantic search and AI chatbot are now available on all accounts, and you can now search within your CSS.

35. Synced content category overview

    Created on: 05/27/2026 in Write your docs Shared & synced content Synced categories
    Learn more about when and why to use synced content categories.

36. Synced article overview

    Created on: 05/27/2026 in Write your docs Shared & synced content Synced articles
    Use synced articles to create automatically synced duplicate content in different categories or for different reader groups.

37. Create a new shared/synced article

    Created on: 05/27/2026 in Write your docs Shared & synced content Synced articles Use synced articles
    Create a new synced article using the Share content with an existing article option.

38. Synced article behavior in shared content categories

    Created on: 05/27/2026 in Write your docs Shared & synced content Synced categories How synced categories work
    Learn what information is synced in articles synced within a shared content category.

39. Behavior when you create new or delete content in a synced category

    Created on: 05/27/2026 in Write your docs Shared & synced content Synced categories How synced categories work
    Whether new content creation or content deletion is synced depends on whether you make those changes from the parent category or the child shared content category.

40. Create a new synced category

    Created on: 05/27/2026 in Write your docs Shared & synced content Synced categories Use synced categories
    Learn how to create a new synced category from the Articles page.

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