New Articles

Upgrade from legacy to scoped API key

Created on: 07/30/2026 in Integrations, API, and webhooks API Use the KnowledgeOwl API

Learn how to upgrade from a legacy API key to a new scoped API key for greater security and more fine-grained control.
🥭 Nat'l Mango Day bugfixes

Published on: 07/21/2026 in Release notes

These releases include purging deleted articles, page persistence across knowledge bases, port specification for Chatbot domains, and several bugfixes.
Report options

Created on: 07/22/2026 in Features URL checker Generate a links report

Use the Report options to include links with no issues in your URL links report. This is a useful feature if you want to audit all hyperlinks, even those that aren't broken.
Perform a snippet audit

Created on: 07/16/2026 in Write your docs Snippets
Use snippets in content

Created on: 07/16/2026 in Write your docs Snippets
Snippets feature overview

Created on: 07/16/2026 in Write your docs Snippets

Learn how to create and use snippets to add reusable content or scripts to articles or your knowledge base templates.
Use snippets overview

Created on: 07/16/2026 in Write your docs Snippets Use snippets in content

Add the snippet's Merge Code Value wherever you'd like it to appear.
Add snippets to your knowledge base theme

Created on: 07/16/2026 in Write your docs Snippets Use snippets in content

Learn how to add snippets to the Custom HTML templates in your knowledge base theme.
✨ New editor ✨ improvements and bugfixes

Published on: 07/14/2026 in Release notes

We released new editor features like inline style, detail/summary blocks, and find and replace; a revamped versions interface; and oodles of bugfixes!
Expand or collapse article details in the editor

Created on: 07/15/2026 in Write your docs Articles Set article editor behavior

Learn how to collapse or expand the details at the top of the article editor to focus more on the content you're editing. Especially useful on small screens!