New Articles

  1. What happens when I approve a comment?

    Approved comments are moved to the Approved Comments Reporting filter and displayed in your live knowledge base.
  2. Use the Period filter

    The  Period dropdown in the Owl Analytics reports lets you filter the report by date. It includes these options: Current: Today The Today filter shows visits and views from today only. Current: This week The This week filter shows visits an...
  3. Use the Audience filter

    Learn about the pre-built audience filters available in Owl Analytics reports.
  4. Search an Owl Analytics report

    Use the search function in certain Owl Analytics reports to search and filter the reports.
  5. Filter, search, & export reports

  6. AI chatbot reporting overview

    Get an overview of the sections and data contained in your AI chatbot reporting.
  7. Owl Intelligence credits

    View your used and remaining Owl Intelligence credits in your AI chatbot reporting.
  8. Delete a snippet

    Delete a snippet from the Snippets page. Learn more about what happens when you delete a snippet (and why you should check references first!).
  9. 🥐 Nat'l Pastry Day bugfixes and improvements

    These notes address bugfixes for our contextual help widget and article import tool, as well as improvements to bulk editing in Manage and data export in Owl Analytics.
  10. Fix the temporarily unavailable chatbot error

    Learn how to resolve the "Something went wrong. Chatbot responses may be temporarily unavailable." AI chatbot error message.