New Articles

  1. 🌷 First Day of Spring bugfixes and improvements

    Published On: 03/19/2026 in Release notes
    These fixes address bugs with the HTML zip export and email notifications. We also added a Document360 importer!

  2. Why does my SMTP OAuth2 authorization succeed but test emails still fail?

    Created On: 03/19/2026 in Knowledge Capture
    Environment / Context Applies to any KnowledgeOwl account using SMTP with OAuth2 (Microsoft/Azure). The Authorize button completes successfully, but test emails fail with the error: "Email sending failed: Authentication successful." Resolu...

  3. Why does clicking "Authorize" on my SMTP OAuth2 connector return an immediate error?

    Created On: 03/19/2026 in Knowledge Capture
    Environment / Context Applies to any KnowledgeOwl account using SMTP with OAuth2 (Microsoft/Azure). The Authorize button returns an immediate error rather than completing the authorization flow. Resolution The Azure app registration sec...

  4. Downgrade your plan

    Created On: 03/19/2026 in Account and billing Change plan Upgrade or downgrade plans
    Downgrade to a cheaper plan to reduce costs. You may lose access to some features, lose AI credits, and have shorter Owl Analytics data storage.

  5. Upgrade your plan

    Created On: 03/19/2026 in Account and billing Change plan Upgrade or downgrade plans
    Upgrade to a higher plan level to access more features, more AI credits, and longer Owl Analytics data storage.

  6. 📈 Owl Analytics Export API now available

    Published On: 03/18/2026 in Release notes
    Say hello to our new Owl Analytics Export API for exporting your analytics data into third-party tools of your choice. Available to Business and Enterprise subscribers.

  7. Set up SAML SSO for authors

    Created On: 03/18/2026 in Knowledge Capture
    Set up SAML SSO authentication for your KnowledgeOwl authors. Learn how to enable login requirements, configure settings, and verify author access step-by-step.

  8. Export API token best practices

    Created On: 03/18/2026 in Reporting and analytics Owl Analytics Owl Analytics Export API
    Follow these best practices for using and rotating Export API tokens.

  9. Import from Document360

    Created On: 03/17/2026 in Write your docs Import content
    Learn how to import your Document360 knowledge base articles into your KnowledgeOwl knowledge base.

  10. Delete Export API tokens

    Created On: 03/17/2026 in Reporting and analytics Owl Analytics Owl Analytics Export API
    Delete Export API tokens in the Owl Analytics settings.
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