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41. Widget setup and installation overview

    Created On: 08/27/2025 in Features Contextual Help Widget (2.0) Set up Widget Widget setup and installation
    Follow these instructions to set up and install your contextual help widget.

42. 📈 Introducing Owl Analytics

    Published On: 08/25/2025 in Release notes
    Introducing our own robust knowledge base analytics tool embedded directly within KnowledgeOwl.

43. Owl Analytics reports quick start

    Created On: 08/25/2025 in Reporting and analytics Owl Analytics Use Owl Analytics reports
    Your guide to map common knowledge base questions to Owl Analytics reports.

44. Use Owl Analytics reports

    Created On: 08/25/2025 in Reporting and analytics Owl Analytics
    How to use each of the Owl Analytics reports (where the true magic is).

45. Outlink

    Created On: 08/25/2025 in Reporting and analytics Owl Analytics Owl Analytics key concepts
    An outlink is tracked when a visitor clicks a link in your knowledge base that opens to a URL outside of your knowledge base.

46. Actions per visit

    Created On: 08/25/2025 in Reporting and analytics Owl Analytics Owl Analytics key concepts
    The actions per visit is the average number of actions that were performed during visits.

47. Row evolution graph

    Created On: 08/25/2025 in Reporting and analytics Owl Analytics Use Owl Analytics reports Readers reports
    The Row evolution graph provides a line chart history of selected metrics for a selected location, so you can see how metrics trend for this location over time. Export the graph as an image for use in presentations.

48. Locations report

    Created On: 08/21/2025 in Reporting and analytics Owl Analytics Use Owl Analytics reports Readers reports
    View a map of where your visitors are when they view your knowledge base. Get stats rolled up by city, region, or country.

49. Readers report

    Created On: 08/21/2025 in Reporting and analytics Owl Analytics Use Owl Analytics reports Readers reports
    The Readers report displays a list of all readers and a summary of their activity in your knowledge base. Drilldown reports encourage you to explore more details about your readers.

50. Overview report

    Created On: 08/21/2025 in Reporting and analytics Owl Analytics Use Owl Analytics reports Readers reports
    The Overview report displays a line graph of visits to your knowledge base for the selected time period. You can update the graph to display a handful of different metrics and export the graph as an image for use in presentations, documents, and...

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