New Articles

  1. 🐕 Nat'l Adopt a Shelter Pet Day release notes

    These releases include improvements to our AI Chatbot reporting, AI chatbot wildcard and multiple domain support, URL redirect improvements, and version activation via the API. And as a bonus: shelter pet photos from the KnowledgeOwl team.
  2. Add tags to multiple articles in bulk

    Use a custom Manage filter and a bulk edit to add tags to multiple articles at once.
  3. Common HTTP status codes

    Learn a bit about the HTTP status codes you'll see in the URL checker links report and when you might want to ignore certain codes.
  4. URL redirect best practices

    Learn best practices for how to use URL redirects, whether and how to surface them in your search results, and which redirect type setting to use.
  5. Change existing URL redirect article to a regular article

    Learn how to convert a URL redirect article back into a regular article.
  6. Use author teams in content

  7. Create and administer author teams

  8. Author teams overview

    Learn what author teams are and how to use them to define which authors can edit which content.
  9. Edit and delete author teams

    Learn how to edit existing author team names or delete author teams you don't need anymore.
  10. 🌿 Nat'l Haiku Day bugfixes and improvements

    These notes address AI chatbot fixes, new content imports from Helpjuice and Document360, glossary highlighting controls, and our new editor.