New Articles

  1. 🍬 Nat'l Sour Candy Day bugfixes New

    This release note addresses changes made to the Style Settings page, our new ability to move file libraries between knowledge bases, and a bugfix related to Greek characters.
  2. πŸ₯₯ Nat'l Coconut Day bugfixes New

    These fixes address bugs in API and in-app search, merging tags, and article favorites, as well as an improvement to the Homepage area of the app to add more clarity (we hope!).
  3. Why is an American company charging me, a non-American, sales tax?

    KnowledgeOwl uses a Merchant of Record for our billing. They collect and remit taxes internationally.  When you're checking out, you will need to choose your location at the top right:  This will change the currency and tax rate based on your ...
  4. πŸͺ„More detailed version permissions options

    We've added separate permissions for editing, activating, and deleting versions and decoupled activating versions from publishing articles.
  5. πŸͺ€ Nat'l Yo-yo Day bugfixes

    These fixes address issues with passing parameters via the URL using the API, supporting .webp images, and favicons in Google's search results pages.
  6. 🐈 Nat'l Hairball Awareness Day Bugfixes

    These bugfixes address issues with SSO logins without SAML mapping, favicon file references, and customized reader welcome emails.
  7. Image best practice intro

    Here are some general best practice guidelines for working with images and gifs in KnowledgeOwl.
  8. Gif and animation usage

    Consider these factors when creating, updating, or replacing gifs in your knowledge base.
  9. Accessible images

    Follow these best practices for using more accessible images in your knowledge base.
  10. Resizing images

    Follow these best practices for resizing images displayed within KnowledgeOwl.