New Articles | KnowledgeOwl Support

🔎 Advanced search: Performance and display improvements New

Created On: 04/02/2025 in Release notes

Advanced search is now much faster and you can view your search results without having to download a CSV!
🌊 Nat'l Manatee Appreciation Day bugfixes New

Published On: 03/25/2025 in Release notes

These fixes address issues with the Articles page, add more delight, add more metadata fields for your knowledge base, and recommend a more reliable way to require authentication for files and images.
Change authentication type for image / file security New

Created On: 03/25/2025 in Security and permissions Advanced security options

If you require authentication to view images or files in your knowledge base, make sure you're using temporary access links as the access method.
🤤 Nat'l Potato Chip Day bugfixes New

Published On: 03/13/2025 in Release notes

These fixes address issues with special characters when creating custom Manage filters, an accessibility improvement, new prevention of spam ratings, and a broken image within the new comments email.
Change comments placeholder, prompt, or button text

Created On: 04/02/2025 in Features Comments Set up comments

You can change all comments-related placeholder, prompt, and button text in Customize > Default text.
Get emails when comments are submitted

Created On: 04/02/2025 in Features Comments Set up comments

Define one or more email addresses to send comment notifications to, set an Email From name so you can set up inbox filters or rules, and choose the frequency of the emails.
Set up comments

Created On: 04/02/2025 in Features Comments
Comments feature overview

Created On: 04/02/2025 in Features Comments

Use comments to get text feedback from your readers to identify content gaps, unclear content, or typos in your knowledge base.
CSV export tips and tricks

Created On: 04/02/2025 in Features Manage articles Export Manage articles to CSV

A list of common article review wants and which columns to include in your export for those types of reviews.
Generate your CSV export

Created On: 04/02/2025 in Features Manage articles Export Manage articles to CSV

Use Export Articles to CSV and select the columns you want included.