New Articles | Page 124 | KnowledgeOwl Support

May 24, 2018

Created On: 05/28/2018 in Release notes

Updates to bring KO into compliance with the GDPR.
May 28, 2018

Created On: 05/28/2018 in Release notes

Feature Requests New setting to allow the indexing of large PDFs (greater than 100 pages). Previously we were not indexing large PDFs as they would show up in most searches. This is still the default but you can override it now under Settings > Ba...
May 26, 2018

Created On: 05/28/2018 in Release notes

Bug Fixes The article parameter inherited_roles was not being set when creating articles in a restricted category.
GDPR Updates

Created On: 05/24/2018 in Release notes

Happy GDPR Day! We've updated our privacy policy to be GDPR-compliant. We've cut out legalese and used clear language. Data Processing Addendum If you are subject to the GDPR, you can sign our Data Processing Addendum (DPA) for compliance...
May 15, 2018

Created On: 05/15/2018 in Release notes

Feature Requests Import from Zendesk or Freshdesk
Configure SSO with Azure Active Directory (Azure AD)

Created On: 05/15/2018 in Security and permissions Single Sign-On (SSO) SAML SSO instructions

Learn how to integrate KnowledgeOwl with Azure Active Directory (Azure AD).
May 7, 2018

Created On: 05/15/2018 in Release notes

Feature Requests Microsoft Azure Active Directory Integration with KnowledgeOwl https://docs.microsoft.com/en-us/azure/active-directory/active-directory-saas-knowledgeowl-tutorial Comments permissions for custom author roles (create, approve, a...
Testing imports

Created On: 05/15/2018 in Write your docs Import content

Learn how to delete an import test and create a new knowledge base to retest.
Import from Freshdesk

Created On: 05/15/2018 in Write your docs Import content

Learn how to directly import your Freshdesk knowledge base into KnowledgeOwl. You'll need to know your Freshdesk subdomain and have a Freshdesk API token.
Import from Zendesk

Created On: 05/15/2018 in Write your docs Import content

Learn how to directly import a Zendesk knowledge base into KnowledgeOwl. You'll need to know your subdomain, have valid user credentials, and have a Zendesk API token.