New Articles

  1. May 28, 2018

    Feature Requests New setting to allow the indexing of large PDFs (greater than 100 pages). Previously we were not indexing large PDFs as they would show up in most searches. This is still the default but you can override it now under Settings > Ba...
  2. May 26, 2018

    Bug Fixes The article parameter inherited_roles was not being set when creating articles in a restricted category.
  3. GDPR Updates

    Happy GDPR Day! We've updated our privacy policy to be GDPR-compliant. We've cut out legalese and used clear language. Data Processing Addendum If you are subject to the GDPR, you can sign our Data Processing Addendum (DPA) for compliance...
  4. May 15, 2018

    Feature Requests Import from Zendesk or Freshdesk
  5. Configure SSO with Azure Active Directory (Azure AD)

    Learn how to integrate KnowledgeOwl with Azure Active Directory (Azure AD).
  6. May 7, 2018

    Feature Requests Microsoft Azure Active Directory Integration with KnowledgeOwl https://docs.microsoft.com/en-us/azure/active-directory/active-directory-saas-knowledgeowl-tutorial Comments permissions for custom author roles (create, approve, a...
  7. Testing imports

    Learn how to delete an import test and create a new knowledge base to retest.
  8. Import from Freshdesk

    Learn how to directly import your Freshdesk knowledge base into KnowledgeOwl. You'll need to know your Freshdesk subdomain and have a Freshdesk API token.
  9. Import from Zendesk

    Learn how to directly import a Zendesk knowledge base into KnowledgeOwl. You'll need to know your subdomain, have valid user credentials, and have a Zendesk API token.
  10. Import with the API

    Use the KnowledgeOwl API to import content.