New Articles

  1. Use the Audience filter New

    Learn about the pre-built audience filters available in Owl Analytics reports.
  2. Export data from Owl Analytics New

    Export most Owl Analytics reports to analyze in spreadsheets, business intelligence tools, or other analysis or visualization tools.
  3. 🥐 Nat'l Pastry Day bugfixes and improvements New

    These notes address bugfixes for our contextual help widget and article import tool, as well as improvements to bulk editing in Manage and data export in Owl Analytics.
  4. Fix the temporarily unavailable chatbot error New

    Learn how to resolve the "Something went wrong. Chatbot responses may be temporarily unavailable." AI chatbot error message.
  5. Disable video downloads New

    Don't want people downloading your videos? Use this script to disable the Download option and prevent right-click Save video as.
  6. 🎶 Nat'l Jukebox Day bugfixes New

    These fixes address bugs for Word imports, video playback with secure files, glossary styling, file references, and UI improvements.
  7. Manage CSV export column list

    View a complete list of the Manage CSV export columns, a description of the information they contain, and sample entries for how that information is formatted.
  8. Rename favorites

    Change the "Favorites" wording and labels to make them more your own.
  9. Auto approve comments

    Learn how to turn off comment moderation so all submitted comments are immediately approved and displayed in your knowledge base.
  10. What happens when I approve a comment?

    Approved comments are moved to the Approved Comments Reporting filter and displayed in your live knowledge base.