New Articles

  1. July 22, 2018

    Feature Requests Added the ability to sign for a trial and subscribe to the Business plan.
  2. July 21, 2018

    Feature Requests Added back the ability to have capital letters and periods in permalink redirect URLs. Added a new landing page for deleted/cancelled/non-existent knowledge base URLs. Bug Fixes Articles with hidden from search displayed in r...
  3. July 16, 2018

    Bug Fixes Zendesk app was not properly encoding HTML when creating new articles. Created a support tool to clean up article links on deleted content.
  4. HIPAA compliance

    Learn how to ensure your usage of KnowledgeOwl is HIPAA compliant.
  5. July 12, 2018

    Feature Requests Added more validation to contact form to further prevent empty submissions Bug Fixes Export articles to CSV wasn't working with some filters Old images were appearing broken in the library Editor was adding extra   to i...
  6. July 9, 2018

    Feature Requests Upgrade to Froala Version 2.8.4 (modern editor) Bug Fixes  Paste from Word  was not properly formatting headers, bolds,  italics, and hyperlinks Paste from Google Docs was missing headers and doing weird things to lists Ctrl...
  7. July 6, 2018

    Feature Requests We removed the character limit for category and article meta-descriptions. Bug Fixes Previously you could try to add multi-word synonyms even though they didn't save or work. Now there will be an alert if you try to set up a m...
  8. June 21, 2018

    Bug Fixes The new articles widget and page were displaying articles with published dates before those without, leading to confusion. Sub-categories were losing their parent property in the API. Some articles weren't displaying in the application...
  9. SEO guide

    Search Engine Optimization (SEO) is a way of enhancing the findability of your knowledge base content for your users and giving others the opportunity to discover your knowledge base.
  10. May 24, 2018

    Updates to bring KO into compliance with the GDPR.