New Articles

1. Use the Audience filter New

   Created On: 12/17/2025 in Reporting and analytics Owl Analytics Use Owl Analytics reports Filter, search, & export reports
   Learn about the pre-built audience filters available in Owl Analytics reports.

2. Export data from Owl Analytics New

   Created On: 11/13/2025 in Reporting and analytics Owl Analytics Use Owl Analytics reports Filter, search, & export reports
   Export most Owl Analytics reports to analyze in spreadsheets, business intelligence tools, or other analysis or visualization tools.

3. 🥐 Nat'l Pastry Day bugfixes and improvements New

   Published On: 12/08/2025 in Release notes
   These notes address bugfixes for our contextual help widget and article import tool, as well as improvements to bulk editing in Manage and data export in Owl Analytics.

4. Fix the temporarily unavailable chatbot error New

   Created On: 12/04/2025 in Features AI chatbot AI chatbot troubleshooting
   Learn how to resolve the "Something went wrong. Chatbot responses may be temporarily unavailable." AI chatbot error message.

5. Disable video downloads New

   Created On: 12/02/2025 in Write your docs Files and images Add videos to articles
   Don't want people downloading your videos? Use this script to disable the Download option and prevent right-click Save video as.

6. 🎶 Nat'l Jukebox Day bugfixes New

   Published On: 11/25/2025 in Release notes
   These fixes address bugs for Word imports, video playback with secure files, glossary styling, file references, and UI improvements.

7. Manage CSV export column list

   Created On: 12/23/2025 in Features Manage articles Export Manage articles to CSV
   View a complete list of the Manage CSV export columns, a description of the information they contain, and sample entries for how that information is formatted.

8. Rename favorites

   Created On: 12/23/2025 in Features Article favorites Set up favorites
   Change the "Favorites" wording and labels to make them more your own.

9. Auto approve comments

   Created On: 12/23/2025 in Features Comments Set up comments
   Learn how to turn off comment moderation so all submitted comments are immediately approved and displayed in your knowledge base.

10. What happens when I approve a comment?

    Created On: 12/23/2025 in Reporting and analytics Comments reporting
    Approved comments are moved to the Approved Comments Reporting filter and displayed in your live knowledge base.

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