New Articles

  1. 👋 Int'l Bye-Bye 2025 Day bugfixes New

    Published On: 12/30/2025 in Release notes
    End the year on a high note! These fixes address issues with widget contact forms and video playback issues, HTML exports, and improved how our AI Chatbot cites its sources.

  2. Restore a deleted reader New

    Created On: 12/30/2025 in Security and permissions Reader management Readers and reader filters
    Learn how to recover improperly deleted readers to restore their access without recreating their account.

  3. Hide article descriptions on default category landing pages New

    Created On: 12/30/2025 in Look and feel Category look and feel
    Use Custom CSS to hide article descriptions on default category landing pages.

  4. Import from Helpjuice New

    Created On: 12/29/2025 in Write your docs Import content
    Learn how to import your Helpjuice content to a KnowledgeOwl knowledge base.

  5. Use the Audience filter New

    Created On: 12/17/2025 in Reporting and analytics Owl Analytics Use Owl Analytics reports Filter, search, & export reports
    Learn about the pre-built audience filters available in Owl Analytics reports.

  6. Export data from Owl Analytics New

    Created On: 11/13/2025 in Reporting and analytics Owl Analytics Use Owl Analytics reports Filter, search, & export reports
    Export most Owl Analytics reports to analyze in spreadsheets, business intelligence tools, or other analysis or visualization tools.

  7. 🥐 Nat'l Pastry Day bugfixes and improvements New

    Published On: 12/08/2025 in Release notes
    These notes address bugfixes for our contextual help widget and article import tool, as well as improvements to bulk editing in Manage and data export in Owl Analytics.

  8. Fix the temporarily unavailable chatbot error New

    Created On: 12/04/2025 in Features AI chatbot AI chatbot troubleshooting
    Learn how to resolve the "Something went wrong. Chatbot responses may be temporarily unavailable." AI chatbot error message.

  9. Disable video downloads New

    Created On: 12/02/2025 in Write your docs Files and images Add videos to articles
    Don't want people downloading your videos? Use this script to disable the Download option and prevent right-click Save video as.

  10. Sort tag search results

    Created On: 12/30/2025 in Search Search your knowledge base Tag search
    Learn what the different sorting options available in tag search are and how to use them.
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