Bug Fixes
- Zendesk app was not properly encoding HTML when creating new articles.
- Created a support tool to clean up article links on deleted content.
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- Add images and files to articles
- Edit and update files in articles
- Working with links to other websites
- Use action links with # or javascript:void(0)
- Edit permalinks
- Add anchors within articles
- Adding code
- Adding banners and thumbnails
- URL redirect article
- Editor keyboard shortcuts
- Autosave
- Modern WYSIWYG editor vs legacy editor
- SCAYT Spell Check
- Sharing "draft" articles
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- Full and short titles
- Internal note
- Internal title
- Publishing status
- Published date
- Schedule an article to be published
- Schedule an article to be archived
- Edit or remove an article's scheduled publication or archival
- Article callouts (New, Updated, and Video)
- Display Settings
- Automatically redirect when you update an article's URL
- Redirect old articles to a new permalink
- Search phrases
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- Who can access the files and images in my knowledge base?
- File size limits
- Find a file's URL
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- Introduction to the File Library
- List View
- Which File Library view should I use?
- Add files and images directly in File Library
- Edit and update files in the File Library
- Find a file's URL
- File references
- Restoring deleted files
- Purge and fully remove files
- Manage files with file labels
- Use labels as filters
- Who can access the files stored in my knowledge base?
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- Homepage overviewUpdated
- Change the homepage welcome textUpdated
- Add a background image to my homepage
- Change the background image on my homepage
- Remove the homepage welcome text
- Change the color of the homepage welcome text
- Add category icons to your homepage category panels
- Article Lists
- New Articles List
- Updated Articles List
- Popular Articles List
- Recent Articles List
- Create a custom home page articles list
- Add a custom banner with built-in div styles
- Add a custom icon and header link on your homepage
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- Access the theme builder
- Choose your colors
- Color picker: Which colors control which parts of my theme?
- Choose your font
- Custom fonts
- Choose your logo
- Choose your theme
- Use the new Support theme
- Choose your layout
- Change your favicon
- Choose your table of contents behavior
- Set your knowledge base time zone, date, and language
- Customize style or layout with HTML/CSS
- Add a link to the upper right (top navigation)
- Undo changes to Settings > Style
- Breadcrumbs
- Access to the header via Custom Head
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- Use your own syntax highlighter for code blocks
- Create an article table of contents (TOC) from headers
- Create expanding/collapsing sections in an article
- Adjust line spacing
- Format numbered list spacing and borders
- Customize nested numbered list styles
- Use thumbnails and banner images
- Update your article actions merge code
- Remove the PDF, print, or email icon from all articles
- Fix for article editor removing a script
- Fix email article for articles with apostrophes
- Make the PDF icon prettier
- Conditional content based on tags
- Style your table footer
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- Display categories open by default
- Add Home button to table of contents
- Add search bar to table of contents
- Add glossary link to table of contents
- Add a link to the full PDF download to table of contents
- Add contact us link to table of contents
- Change the icons used in the table of contents
- Change the slideout Table of Contents' width (Minimalist Theme)
- Hide the table of contents
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- Default Home Page HTML
- Default Body HTML
- Default Top Navigation HTML
- Default Article HTML
- Default Article Version HTML
- Default Login HTML
- Default Manage Reader Subscriptions HTML
- Default 404 Error Page HTML
- Default Restricted Access Page HTML
- Default Right Column HTML
- Default CSS
- Default Home Page Article HTML (deprecated)
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- Enable automatically suggested Related Articles
- Disable automatically suggested Related Articles
- Set the number of Related Articles to automatically display
- Backward suggest Related Articles
- Display Related Articles only in specific articles
- Readd the Related Articles section to my articles
- Hide Related Articles section from a specific article
- Hide Related Articles when there are none
- Hide Related Articles when there is only one or less
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- Contact form overview
- What data is collected in the Contact Form?
- Create Tickets from Customers in your Help Desk or CRM
- Create Zendesk Tickets
- Create Freshdesk Tickets
- Update wording in the Contact Form
- Customize Contact Form Link
- Contact form submission email delivery issues
- Custom fields
- Bypass contact form self-serve
- Open the contact form with certain details filled in
- Add template text to the start or end of the contact form's subject
- Fix error for site owner on Contact Form
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- Manage Articles overview
- Use standard Manage filters
- Create a custom Manage filter
- Edit a custom Manage filter
- Included Tags vs. Excluded Tags
- Delete a custom Manage filter
- Export the Manage Articles list to CSV
- Bulk edit articles in Manage
- Bulk activate "ready for review" versions
- Bulk edit articles to make them required reading
- Archive articles in bulk in Manage
- Delete articles in bulk in Manage
- How do bulk edits, archives, and deletes work?
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- Overview
- Glossary formatting
- Add a new glossary term
- Import glossary terms
- Add glossary terms to your search results
- Add the glossary page to your search results
- Add glossary link to table of contents
- When should I use display titles?
- View the glossary
- Rename the glossary
- Automatically highlight definitions in articles
- Add glossary definitions in articles manually
- When one glossary term contains another glossary term
- Change the style of glossary terms, the glossary page, or glossary search results
- Troubleshooting glossary term imports
- Glossary FAQs
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- Overview
- Add or edit your own text string
- Reset a customized text string
- Section breakdown: Search
- Section breakdown: Table of Contents
- Section breakdown: Top Navigation
- Section breakdown: Reader Login
- Section breakdown: Article
- Section breakdown: Miscellaneous
- Section breakdown: Required Reading
- Section breakdown: Article Lists
- Section breakdown: Contact Form
- Update Style Settings with Customize Text merge code
- Update Knowledge Base Home Page with Customize Text merge code
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- Requirements to enable subscriptions
- Configure subscription notification schedule and email subject
- Configure SMTP for subscriptions
- Configure public subscriptions
- Enable subscriptions
- Add Subscribe button to topic and custom content categories
- Style the Subscribe button differently
- Force readers to subscribe with their reader account email address
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- Widget 2.0 overview
- Modern Widget vs. Widget 2.0 Comparison
- Transition checklist: from Modern Widget to Widget 2.0
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- Widget Settings section
- Widget Admin Settings
- Widget Customize Text section
- Widget Contact Form section
- Custom Widget Styles
- Custom Widget Javascript
- Protect Widget 2.0 Contact Form with reCAPTCHA
- Open widget to a specific article or category
- Use Widget 2.0 for Contextual Help: Recommend on Pages
- Hide one of the Widget 2.0 tabs
- Widget 2.0 installation
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- Overview
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- Enable Required Reading
- Add the Required Reading flag to your article template
- Add the Required Reading flag to your Right Column template
- Add the Acknowledgements section to your article template
- Change the Required Reading text
- Add a Required Reading link to Table of Contents
- Add a Required Reading article list to your homepage
- Make individual articles required
- Access the Required Reading page
- Bulk edit articles to make them required reading
- Retrigger the same article for new acknowledgement
- Remove requirement or start date
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- How search works: the basics
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- Why is my category not showing up in search?
- How do I add keywords to my article?
- Search doesn't work for unhyphenated versions of hyphenated words.
- Use Google Custom Search Engine in KnowledgeOwl
- Can I exclude an entire category--and all its articles--from search?
- Why is my shared content article not showing up in search?
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- Create a public knowledge base
- Create a public knowledge base with some private content
- Create a private knowledge base
- Create a private knowledge base with different content for different readers
- Restrict by IP address, shared passwords, reader logins, or a combination
- Restrict Content to Logged In Readers
- Basic authentication
- HTTP response headers
- Requiring login to view files/images
- Spam protection
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- What is an author?
- Author permissions
- Add an author
- Edit authors and permissions
- Reset an author password
- Author login type
- Default author roles
- Export a list of authors
- Delete an author
- What happens when I delete an author?
- Can authors share logins?
- Can multiple authors work on the same article?
- Author email delivery issues
- Why is this email address saying it's on a suppression list?
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- Where can you set reader groups?
- How do reader groups work?
- Create a reader group
- Display content only to specific readers
- Test reader group access
- Auto-assign groups by email rules
- Checking if an article or category is restricted to reader groups
- Display different logos for different reader groups
- Delete a reader group
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- Single sign-on (SSO) overview
- SSO options for different knowledge base setups
- SSO FAQs
- Update your x509 certificate
- Opening links to SSO knowledge bases from Microsoft Office
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- SAML SSO setup overview
- Configure SAML SSO (generic instructions)
- Configure SSO with Active Directory Federation Services (AD FS)
- Configure SSO with Azure Active Directory (Azure AD)
- Configure SSO with Google Workspace
- SSO Advanced Options
- Direct Reader Attribute Map
- Custom Attribute Map rules
- Missing SSO ID mapping warning
- Auto-Assign Groups By Email Rules (SSO Edition)
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- Cookie declaration
- Privacy policy
- Data Processing Addendum (DPA)
- HIPAA compliance
- Security and reliability
- Payment card industry (PCI) compliance
- Consensus Assessments Initiative Questionnaire (CAIQ)
- GDPR
- Maintain GDPR compliance with your own data
- Uptime SLAs
- List of Sub-processors
- Supported cipher suites
- Required IP addresses
- Vulnerability Disclosure Policy
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- Purpose & audience
- Create a Knowledge Base Brief
- Look & feel
- Set up your domain
- Configure your KB access
- Decide which features to use
- Determine your content hierarchy
- Author roles and permissions
- Version guidelines
- Reporting and analytics
- Content audit cycle
- Create a style or author's guide
- Document your knowledge base's setup
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- Overview
- September 27th: SMTP changes and Microsoft OAuth2 SMTP
- Advanced Search walkthrough (Aug. 30th)
- Use the Customize Text tool to change your article template (July 5th)
- Version review and activation (June 7th)
- Versions & revisions (May 24th)
- Topic display category tabs layout (April 26th)
- Article Favorites (April 12th)
- Guest presentation on a reader Scavenger Hunt (March 29th)
- Three use cases for snippets (March 15th)
- Get the most from topic display categories (March 1)
- Give your knowledge base a makeover with icon panels subcategory display (Feb. 15th)
- Sharing files: embeds, links, and URL directs, oh my! (Feb. 1)
- Customize Text Tool (Jan. 18th)
- Intro to File References (Jan. 4th)
- New theme updates! (Dec. 14th)
- How to update images & files (Nov. 30th)
- Use tags + Manage filters for fast docs updates/audits (Nov. 16th)
- How to get the most from glossary (Oct.26th)
- In-line and side-by-side images (Oct. 19th)
- Get the most out of search (Oct. 12th)
- Broken Links Report (Oct. 5th)
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