New Articles

  1. April 15, 2018

    Enhancements Simplified SAML SSO setup process (removing the separate reader mapping endpoint step) Added debug mode for troubleshooting SSO ...
  2. SSO FAQs

    Answers to the most common questions about SSO.
  3. Single sign-on (SSO) overview

    KnowledgeOwl supports multiple flavors of single sign-on depending on your needs and is available on all plan levels.
  4. Configure SAML SSO (generic instructions)

    If we don't have a provider-specific SSO page, follow these instructions to set up SSO with your chosen provider.
  5. April 13, 2018

    Bug Fixes Duplicate reader warning was displaying when editing existing readers and preventing updates
  6. April 12, 2018

    Feature Requests Warning when creating a new reader with the same username/email Bug Fixes Quotes in article titles were breaking PDFs Homepage preview wasn't working URL Redirect categories without content weren't visible to readers Dele...
  7. Redirect old articles to a new permalink

    You can use the old links feature to 301 redirect retired permalinks and articles to a new location. You have two options for using old links: Enabling a setting so that when you change a permalink and save the article or category, we will prompt ...
  8. April 10, 2018

    Feature Request Ability to specify multiple URL redirects to an article New importer MadCap Flare (for internal use only - contact us if you need help importing from Flare) ...
  9. April 9, 2018

    Bug Fixes JavaScript was being disabled in the modern editor. If you tried to save new JS or saved an article with existing JS, it was being escaped. You can now saved it properly again! Toggling between the WYSIWYG and code view was adding a str...
  10. April 5, 2018

    Bug Fixes Minor style tweaks including partially hidden Add Kb button in Add Reader page and focus states for buttons when using tab Updated file library to force unknown file types to download so the browser doesn't try to open them (.ics, .qst,...