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Uptime Service Level Agreements

Created On: 09/10/2018 in Security and permissions Security, privacy, and compliance

Learn about the SLAs available at our different subscription plan levels.
Plans and trials FAQ

Created On: 09/10/2018 in Account and billing
Discounts

Created On: 09/10/2018 in Account and billing Payments & subscriptions

We offer two general types of discounts: Time-based discounts: Save money by buying a yearly, 2-year-, or 3-year subscription KO for Good discounts: For non-profits, B corporations, and purpose-driven organizations. The discount amount starts a...
Payment options

Created On: 09/10/2018 in Account and billing Payments & subscriptions

KnowledgeOwl offers a variety of payment options to meet your needs.
Allow readers to log in through SSO

Created On: 09/09/2018 in Security and permissions Reader management Reader security, passwords, and login options

Allow readers to easily and securely log in using an existing set of credentials.
Edit readers in bulk

Created On: 09/09/2018 in Security and permissions Reader management Readers and reader filters

You can bulk edit readers to activate or delete them, change reader group assignments, and knowledge base access.
Create readers in bulk

Created On: 09/09/2018 in Security and permissions Reader management Readers and reader filters

Learn how to upload a csv file to import and create multiple readers at once.
August 6, 2018

Created On: 08/06/2018 in Release notes

Bug Fixes Auto-assign groups by email was being buggy Search phrases were exporting as array instead of a comma-separated list Searches with no results was displaying partial searches. If searching via the API suggest endpoint, add the parameter...
August 3, 2018

Created On: 08/06/2018 in Release notes

Bug Fixes Hopeful fix for file caching issues
July 31, 2018

Created On: 08/06/2018 in Release notes

Bug Fixes Files not caching properly (testing a change)