Learn how to directly import your Freshdesk knowledge base into KnowledgeOwl. You'll need to know your Freshdesk subdomain and have a Freshdesk API token.
Learn how to directly import a Zendesk knowledge base into KnowledgeOwl. You'll need to know your subdomain, have valid user credentials, and have a Zendesk API token.
Feature Requests Topic articles now work across kbs Topic-based category PDFs now update each time one of its articles is updated Updated an article in a topic-based category updates the date last modified of the category New article merge co...
Feature Requests Improved mp4 video loading and playback Upgrade to Froala 2.8 (modern editor) Bug Fixes Couldn't copy all kbs Keyboard shortcuts weren't working in tables Couldn't highlight and delete text in tables (had to backspace) ...
Bug Fixes Fixed kb deletion process. Previously linked/synced articles were still displaying even if the kb was deleted. Now deleting kbs automatically unlinks content. Updated in-app text and links for recent SAML SSO enhancements ...