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Testing imports

Created On: 05/15/2018 in Write the docs Import content

Learn how to delete an import test and create a new knowledge base to retest.
Import from Freshdesk Updated

Created On: 05/15/2018 in Write the docs Import content

Learn how to directly import your Freshdesk knowledge base into KnowledgeOwl. You'll need to know your Freshdesk subdomain and have a Freshdesk API token.
Import from Zendesk Updated

Created On: 05/15/2018 in Write the docs Import content

Learn how to directly import a Zendesk knowledge base into KnowledgeOwl. You'll need to know your subdomain, have valid user credentials, and have a Zendesk API token.
Import with the API

Created On: 05/15/2018 in Write the docs Import content

Use the KnowledgeOwl API to import content.
Import content

Created On: 05/15/2018 in Write the docs
April 26, 2018

Created On: 04/26/2018 in Release notes

Feature Requests Topic articles now work across kbs Topic-based category PDFs now update each time one of its articles is updated Updated an article in a topic-based category updates the date last modified of the category New article merge co...
April 24, 2018

Created On: 04/24/2018 in Release notes

Feature Requests Improved mp4 video loading and playback Upgrade to Froala 2.8 (modern editor) Bug Fixes Couldn't copy all kbs Keyboard shortcuts weren't working in tables Couldn't highlight and delete text in tables (had to backspace) ...
April 20, 2018

Created On: 04/20/2018 in Release notes

Feature Requests Pagination for API snippets Current kb variable for API snippets Learn more about API calls in snippets.
April 16, 2018 Round Two

Created On: 04/16/2018 in Release notes

Bug Fixes Fix for private files not consistently displaying in widget using OATH authentication
April 16, 2018 Round One

Created On: 04/16/2018 in Release notes

Bug Fixes Fixed kb deletion process. Previously linked/synced articles were still displaying even if the kb was deleted. Now deleting kbs automatically unlinks content. Updated in-app text and links for recent SAML SSO enhancements ...