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  1. How search works

    Ever wanted to understand how the various pieces of search work together to return results? This section's for you.
  2. Search relevance scoring

    When a search is performed, relevance algorithms are used to weight the results. The algorithms assign a score to each matching search result, and the search results are ranked by score. The following are simplified explanations of the types of alg...
  3. Stemming

    Stemming is the process of reducing words to their base or root form. For example, "searching", "searches", and "searcher" can all be reduced to the word "search".  This is called the stem. In our search, stemming happens automatically in the backgr...
  4. Indexing

    The knowledge base index is where we store your article content and meta data after we process and optimize it for searching. When you save an article, we automatically digest and analyze your content for the index. This process involves: ...
  5. Search updates

    We have all new search documentation to go with our all new smarter search! Overall search improvements Smarter search engine, powered by Elasticsearch Ability to customize the search weights and scoring Multi-word  synonyms Suppor...
  6. Glossary

  7. Snippets

  8. Manage articles

  9. URL redirect categories

    You can use URL redirect categories to include a category-styled link to other URLs, both within and outside of KnowledgeOwl. When you use a URL redirect category, KnowledgeOwl does not show the content in the category; instead, it loads the URL ...
  10. KnowledgeOwl status page

    Real-time and historical data on KnowledgeOwl outages and other incidents.