New Articles

  1. What is SMTP?

    Learn what SMTP is, why you might want it, and what configuration options KnowledgeOwl supports.
  2. Advanced Search

    Use the Advanced Search Tool to search your article HTML and get a CSV list of matching articles.
  3. Reporting > Contact Form: Now with exports

    We've added a Search Activity CSV export to Reporting > Contact Form.
  4. 🎤New feature drop: Tools > Advanced Search

    Meet the newest addition to our Tools menu: Advanced Search. Search full article HTML using exact match or regex patterns to generate a list of relevant articles.
  5. Advanced Search walkthrough (Aug. 30th)

    Watch our walkthrough of Advanced Search, the new search feature you can use to search articles' underlying HTML.
  6. Search activity: Export searches to CSV

    Learn how to use the Search Activity CSV Export in Contact Form Reporting.
  7. 🍉Nat'l Watermelon Day bugfixes

    These fixes address bugs with versions, rearranging categories, and updating the knowledge base welcome to text.
  8. Inherited author team restrictions

    Learn how inherited author team restrictions work.
  9. Remove author team restrictions

    Learn more about how to remove author team restrictions so more people can edit your content.
  10. Disable ratings

    Follow these steps to disable all ratings options across your entire knowledge base.