New Articles

  1. Nat'l Wine 🍷 and Cheese 🧀 Day bugfixes

    Created On: 07/25/2023 in Release notes
    These fixes address bugs with the Snippet Editor and Minimalist theme.

  2. Add a background image to my homepage

    Created On: 07/19/2023 in Look and feel Homepage look and feel
    If your homepage has no image or banner on it, follow these instructions to add one.

  3. Reader-specific analytics

    Created On: 07/19/2023 in Reporting Analytics
    For customers with knowledge bases that require login, one of the most common questions we get asked in the analytics and reporting discussion is: can I see what individual readers are doing in my knowledge base? Currently, KnowledgeOwl doesn't off...

  4. Search term analytics

    Created On: 07/19/2023 in Reporting Analytics
    Some third-party tools can help provide more insight into what people are searching for either to find your knowledge base or within your knowledge base.

  5. Set up third-party analytics

    Created On: 07/19/2023 in Reporting Analytics
    Want to use a third-party analytics tool? Follow these instructions to get the tracking code embedded.

  6. Trigger/retrigger subscriptions

    Created On: 07/19/2023 in Features Subscriptions How to use subscriptions
    Learn more about how subscription notification emails are triggered and how you can retrigger a subscription for an article with an existing New/Updated callout.

  7. Delete a reader group

    Created On: 07/19/2023 in Security and permissions Reader management Reader Groups
    Learn how to delete a reader group and what deleting a reader group will do.

  8. Behind the scenes updates

    Published On: 07/18/2023 in Release notes
    We released upgrades to client-side code libraries we use to keep KnowledgeOwl running smoothly. None of them should impact your live knowledge base, but you may need to hard refresh in the app.

  9. Features Intro

    Created On: 07/12/2023 in Getting Started Guide Explore features
    Deciding which features to use in your knowledge base can be one of the most exciting--and overwhelming--tasks. Here, we summarize the features we have available with links to more detailed instructions. If you can't figure out if something you want...

  10. Delayed reindex

    Created On: 07/12/2023 in Search Run a search reindex
    Learn what the "your reindex has been delayed" message means.
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