New Articles

  1. Access the Required Reading page

    The Required Reading page is automatically created at /required-reading in your knowledge base. Learn more about how the page works.
  2. Section breakdown: Required Reading

    A full list of the Default Text Strings available in the Required Reading Knowledge Base Section with accompanying screenshots to show how they're used
  3. Enable Required Reading

    Follow these steps to fully configure and enable Required Reading.
  4. Add the Acknowledgements section to your article template

    Add the acknowledgements merge code into your Custom Article HTML template wherever you'd like it to appear in articles.
  5. Add the Required Reading flag to your Right Column template

    If you're using a layout with the Right Column displayed, add the Required Reading flag merge code into your Right Column HTML template wherever you'd like the flag to appear.
  6. Add the Required Reading flag to your article template

    Add the Required Reading flag merge code into your Custom HTML Article template wherever you'd like the flag to appear.
  7. Required Reading overview

    Learn more about setting up required reading. When a reader views an article that is required, they'll see a message in the article itself and a checkbox to acknowledge that they've read it.
  8. Advanced Search video walkthrough

    See a recording of our live Wisdom Wednesday session introducing folks to Advanced Search.
  9. New Widget 2.0 method: Reset

    We've added a reset method to Widget 2.0 so you can programmatically clear the widget's contents before feeding something new in.
  10. September 27th: SMTP changes and Microsoft OAuth2 SMTP

    Join us on September 27th to learn about the new Your Account > SMTP menu, the migration of all SMTP services into that menu, and Microsoft OAuth2 SMTP.