New Articles

1. 🌿 Nat'l Haiku Day bugfixes and improvements New

   Published On: 04/16/2026 in Release notes
   These notes address AI chatbot fixes, new content imports from Helpjuice and Document360, glossary highlighting controls, and our new editor.

2. Disable highlighting for a glossary term New

   Created On: 04/14/2026 in Features Glossary Add terms to your Glossary
   Learn how to disable automatic highlighting for a specific glossary term and review examples for when this setting is most helpful.

3. 🎉 Article editor redesign: Opt in for early testing! New

   Published On: 04/10/2026 in Release notes
   Try out the redesigned article editor! We've taken a streamlined approach which is radically different from the current editor, and we know that's a big change. Give us your feedback and help us make it the best we can before we officially release it.

4. How to optimize your content for the AI chatbot New

   Created On: 03/09/2026 in Features AI chatbot AI chatbot troubleshooting
   Learn best practices for structuring your knowledge base content to help your AI chatbot deliver accurate, helpful answers to reader questions.

5. 🌯 Nat'l Burrito Day bugfixes New

   Published On: 04/01/2026 in Release notes
   These changes add special character support in glossaries, move the homepage merge code, and fix AI chatbot reader group restrictions.

6. 🧰 New learning resource: Change management toolkit! New

   Created On: 03/26/2026 in Release notes
   We've created a knowledge base change management toolkit and framework to help you successfully launch or relaunch your knowledge base.

7. 🌷 First Day of Spring bugfixes and improvements New

   Published On: 03/19/2026 in Release notes
   These fixes address bugs with the HTML zip export and email notifications. We also added a Document360 importer!

8. Import from Document360 New

   Created On: 03/17/2026 in Write your docs Import content
   Learn how to import your Document360 knowledge base articles into your KnowledgeOwl knowledge base.

9. How inherited reader groups work

   Created On: 04/09/2026 in Security and permissions Reader management Reader Groups Use Reader Groups in content
   Learn how reader groups inherited from categories work and how you can refine them.

10. Content with multiple reader groups

    Created On: 04/09/2026 in Security and permissions Reader management Reader Groups Use Reader Groups in content
    Learn how to set whether readers must be a member of all groups or any group to view restricted content.

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