New Articles

  1. Add files to articles: Legacy Editor

    Learn how to insert files into your articles using the Legacy Editor.
  2. Add files to articles: Modern Editor

    Learn how to insert files to your articles in the Modern Editor.
  3. Customize Text tool overview

    Get a quick overview of the Customize Text tool.
  4. Add or edit your own text string

    Learn how to create a new customized text string or edit an existing customized text string.
  5. Reset a customized text string

    Learn how to reset a customized text string.
  6. Section breakdown: Search

    Here's a full list of the Default Text Strings available in the Search Knowledge Base Section, with accompanying screenshots to show how they're used: Default Text String Description Additional notes/description Screenshot References S...
  7. Section breakdown: Table of Contents

    Here's a full list of the Default Text Strings available in the Table of Contents Knowledge Base Section, with accompanying screenshots to show how they're used: Default Text String Description Additional notes/description Screenshot Referenc...
  8. Feature beta: Customize Text Tool

    Our first major new feature of 2023 (and our first formalized beta feedback process): the Customize Text Tool! Customize some of the default text strings displayed in your live knowledge base.
  9. Customize Text Tool (Jan. 18th)

    Learn all about our newest addition to the Tools menu: the Customize Text tool! Use it to customize some of the default placeholder text we use across your knowledge base for navigation and search.
  10. Customize Text tool

    The Customize Text tool will let you customize the default text strings we use at various places across your knowledge base, including breadcrumbs, search, and navigation.