New Articles | Page 35 | KnowledgeOwl Support

Fix for Subscriptions with multiple SSO knowledge bases

Created On: 11/28/2022 in Release notes

We've fixed a bug that was preventing subscription notification emails from going out to SSO readers logging in to multiple knowledge bases.
How to update images & files (Nov. 30th)

Created On: 11/23/2022 in Wisdom Wednesdays

Learn several ways you can use features or processes to keep images and files in KnowledgeOwl up-to-date.
Use tags + Manage filters for fast docs updates/audits (Nov. 16th)

Created On: 11/11/2022 in Wisdom Wednesdays

Learn the features and steps we use so that when we update documentation for a new release, we have total confidence we updated everything AND we can get it done within a few minutes.
Which codes should I worry about?

Created On: 11/10/2022 in Features Broken link checker & report

Working with broken links reports are more art than science. Here are some tips to help you improve your artistry.
Who can run the Broken Links Report?

Created On: 11/07/2022 in Features Broken link checker & report

Our default Editor and Writer roles have permission to generate the Broken Links Report. If you're using a custom author role , that role must have the Tools Permission to Run Broken Links Report . ...
Change to SSO reader validation

Created On: 11/07/2022 in Release notes

We've removed the email address format enforcement when editing SSO readers.
Updates to Broken Links Report

Created On: 11/07/2022 in Release notes

Broken Links Report now has an explicit custom author role permission and gets three new columns: Link Type, Author, and Last Modified Author.
Fix for deleting tags or reader groups

Created On: 10/27/2022 in Release notes

Deleting tags from articles and deleting reader groups from authors was causing some issues when multiple tags/groups were assigned.
How to get the most from glossary (Oct.26th)

Created On: 10/24/2022 in Wisdom Wednesdays

Join us at 2pm EDT for a session on how to structure your glossary terms and definitions to get the most from glossary functionality.
Fix for Subscription emails not sending

Created On: 10/19/2022 in Release notes

We had an issue with subscription notification emails scheduled to go out at 9am EDT and 10am EDT; that issue was resolved and subscriptions resumed proper generation on 19 October.