New Articles

  1. New topic display category option: Tabs layout!

    We've added a tabs display option for topic display categories, and made a few changes to the layout of the category editor to help handle that change.
  2. Delete a synonym

    Learn how to delete individual synonyms or entire base word/synonym combinations.
  3. Run a search reindex

    Learn how to run a search reindex in your knowledge base.
  4. Edit a synonym

    Learn how to edit an existing synonym.
  5. Create a synonym

    Learn how to create a new synonym in your knowledge base.
  6. Intro to synonyms

    Create synonyms to define alternate terms our search engine should index.
  7. Synonyms

  8. Use Searches with no results

    Use the Searches with no result report to identify cases where you might have search or content coverage gaps.
  9. Use synonyms

    Learn the power of using search synonyms to help improve your search results.
  10. Use search phrases

    Add search phrases to articles to bump them up in search results or get them to return for terms that don't naturally exist in your articles.