New Articles

  1. Use search field weights

    Adjust your search field weights and preview field weight changes to dial in your search results ordering.
  2. Use indexed fields well

    Review the search fields being used and how you're using them in your articles.
  3. Use search settings

    Begin your search overhaul by reviewing all the available search settings and how you're using them.
  4. Optimize search intro

    We're often asked how people can optimize--or dial in--their search results. This is a multi-step process. First: we only recommend tweaking your search weights or other settings once you have some concrete, specific examples to test with. Optim...
  5. Optimize search

  6. Embed Google Drive files in articles

    Learn how to embed a Google Doc, Spreadsheet, or Presentation in KnowledgeOwl.
  7. Getting started

    New to KnowledgeOwl and not sure where to start? Use this guide to get going!
  8. Auto-Assign Groups By Email Rules (SSO Edition)

    Learn how to use a custom attribute map rule to automatically add SSO readers with a given email domain to one or more reader groups.
  9. Icon panels: Change panel background color/category title color

    Learn how to use custom CSS to change the colors used in your category icon panels--whether on your homepage, in individual categories, or everywhere!
  10. Fix for article editor removing a script

    If you've had trouble with the article editor stripping out part or all of a custom script, never fear! Follow the instructions here to add the script to a snippet.