New Articles

  1. Step 4: Create a Visualforce page in Salesforce

    For this step, you'll need to find your Develop > Pages settings in Salesforce. Depending on your account, this may be in several places: Setup > Custom Code > Visualforce Pages Setup >  Build >  Develop >  Pages Genera...
  2. Step 3: Add the Remote Site in Salesforce

    Next, we need to add the knowledge base URL as an allowed Remote Site in Salesforce. To do so: In Salesforce, navigate to Setup > Security > Remote Site Settings. Click on New Remote Site . For the URL, use your knowledge base's homepage UR...
  3. Step 2: Create LoginController apex class in Salesforce

    Follow these instructions to create the LoginController apex class in Salesforce as part of your Salesforce SSO setup.
  4. Step 1: Enable Salesforce SSO in KnowledgeOwl

    Learn how to enable Salesforce Single Sign-On (SSO) in KnowledgeOwl.
  5. Our new Getting Started Guide!

    We've just published a totally rewritten Getting Started Guide, which contains a ton of new best practice guidance, templates, and resources.
  6. Navigation-related features

    Learn about navigation-related features in your table of contents, top navigation, and breadcrumbs.
  7. Set up your account

    When you sign up for KnowledgeOwl , you'll enter your email and password. This is what you'll use to log in to the KnowledgeOwl application . The first time you log in, we'll ask for your first and last name, which is what we'll call you and how y...
  8. Before you start

    A few housekeeping details about our terms and conditions, privacy policy, and more.
  9. Changing your private domain

    Learn how to update your knowledge base's private domain to a new private domain.
  10. Nat'l Meatball Day 🍝 bug fixes

    These fixes address bugs with subscription notification emails, bulk reader imports, and reactivating trials.