New Articles

  1. Upload and edit files

    To use the examples we provide in our Postman collection, you must do some extra setup: Either place the file you want to upload in your Postman working directory, or enable reading all files. Refer to the Postman documentation for more informat...
  2. Delete articles in bulk in Manage

    Learn how to delete multiple articles at once using the Manage Articles page.
  3. Document your knowledge base's setup

    Once you've finished setting up and configuring your knowledge base, use this template to document those decisions.
  4. Content audit cycle

    Learn different audit approaches and related KnowledgeOwl features to create your knowledge base audit cycle.
  5. Create a style or author's guide

    See what information you should consider adding to a style guide or author's guide.
  6. Reporting and analytics

    Think through what kinds of reporting, feedback, or analytics will help you answer questions to better manage your content or measure its success.
  7. Version guidelines

    Follow our guidelines to create a set of version guidelines for your own knowledge base.
  8. Author roles and permissions

    Learn how to use custom author roles and author teams to control what authors can do and which content they can edit.
  9. Determine your content hierarchy

    Getting your content layout right can be tricky; here are some tips from our own knowledge base reorganizations.
  10. Permissions-related features

    Learn about permissions-related features like author roles, author teams, and reader groups.