Updated Articles

Remove requirement or start date Updated

Last updated: 09/30/2026 in Features Required Reading Add or remove required articles

No longer need an article to be considered required, or mess up on a Start Date? You can remove the Start Date or the required option and still retain all historical data.
Make individual articles required Updated

Last updated: 09/30/2026 in Features Required Reading Add or remove required articles

Mark articles as required and set a Start Date to have them show as required for your readers.
Import from Zendesk Updated

Last updated: 09/01/2026 in Integrations, API, and webhooks Integrations Zendesk

Learn how to import your Zendesk knowledge base content into KnowledgeOwl.
Create Zendesk Tickets Updated

Last updated: 09/01/2026 in Features Contact Form Set up your contact form

Learn how to set up the Contact form to create tickets in Zendesk.
Owl Analytics reports quickstart

Last updated: 10/01/2026 in Reporting and analytics Owl Analytics Use Owl Analytics reports

Your guide to map common knowledge base questions to Owl Analytics reports.
Owl Analytics feature overview

Last updated: 10/01/2026 in Reporting and analytics Owl Analytics

Learn more about Owl Analytics, KnowledgeOwl's built-in analytics tracking and reports dashboard.
📈 Owl Analytics enabled in all accounts New

Last updated: 09/30/2026 in Release notes

We're enabling Owl Analytics in all accounts beginning September 15, 2026.
Retrigger the same article for new acknowledgment

Last updated: 09/30/2026 in Features Required Reading Add or remove required articles

Have you updated a required reading article and want to require a new round of acknowledgements? Add a new start date!
Required Reading feature overview

Last updated: 09/30/2026 in Features Required Reading

Learn how Required Reading works to prompt readers to acknowledge reading an article.
Create a new article

Last updated: 09/25/2026 in Write your docs Articles