Updated Articles

Remove requirement or start date Updated

Last updated: 09/30/2026 in Features Required Reading Add or remove required articles

No longer need an article to be considered required, or mess up on a Start Date? You can remove the Start Date or the required option and still retain all historical data.
📖 Nat'l Dictionary Day bugfixes and improvements New

Last updated: 10/16/2026 in Release notes

We've released improvements including a cleaner top navigation bar, a Help Scout Docs importer, and a current-year merge code, plus bugfixes for Owl Analytics and the webhooks API.
Import from Help Scout New

Last updated: 10/15/2026 in Write your docs Import content

Learn how to import your Help Scout Docs into your KnowledgeOwl knowledge base.
Web accessibility best practices

Last updated: 10/15/2026 in Write your docs Articles Edit an article

Tips and resources to improve your knowledge base's accessibility.
Accessibility statement

Last updated: 10/15/2026 in Security and permissions Security, privacy, and compliance
Optimize search

Last updated: 10/15/2026 in Search
Use synonyms

Last updated: 10/15/2026 in Search Optimize search

Learn the power of using search synonyms to help improve your search results.
Optimize search intro

Last updated: 10/15/2026 in Search Optimize search

Optimizing your knowledge base search can be a multi-step process.
Configure SAML SSO with Okta

Last updated: 10/14/2026 in Security and permissions Single Sign-On (SSO) SAML SSO instructions

Learn how to set up SAML SSO for your knowledge base using Okta.
Set up SAML SSO for authors

Last updated: 10/14/2026 in Security and permissions Single Sign-On (SSO)

Set up SAML SSO authentication for your KnowledgeOwl authors. Learn how to to set up SAML SSO, switch authors to use that login method, and then have your authors confirm they have access.