Updated Articles

  1. SLA Definitions

    What is uptime? Uptime is the percentage of total possible time KnowledgeOwl is available to you. Monthly uptime is calculated by dividing the number of minutes of downtime by the total number of minutes in the month. Visit our status page to...
  2. Snippet Library

    Learn how to use the Snippet Library to create new and find, edit, copy, and delete existing snippets.
  3. Sharing "draft" articles

    Learn how to share "draft" articles with other authors or reviewers.
  4. How custom SMTP from/reply impacts the email template from/reply to fields

    Learn how the SMTP from/reply to email address feels interact with the reader email template from/reply to fields.
  5. Shared content articles

    Learn how synced content works.
  6. Set up your SSL cert

    If your private domain uses https: (most do, and it's a security best practice), you'll need to set up an SSL certificate. For your convenience, we have an integration with Let's Encrypt to set up an autorenewing certificate at no cost t...
  7. Set up third-party analytics

    Want to use a third-party analytics tool? Follow these instructions to get the tracking code embedded.
  8. SLA overview

    KnowledgeOwl only offers guaranteed uptime Service Level Agreements (SLAs) for our Business Extras and Enterprise Extras subscribers.
  9. Restrict by IP address, shared passwords, reader logins, or a combination

    The security settings under the Settings tab are mostly centered around the needs of private or internal knowledge bases. By default, your knowledge base will be visible to the public which means anyone can peruse your content. However, under Setti...
  10. SSO options for different knowledge base setups

    View a list of SSO configurations for different knowledge base security requirements.