Updated Articles

  1. Glossary formatting Updated

    Learn how to format your glossary terms and definitions.
  2. Owl Analytics setup Updated

    Instructions to set up Owl Analytics.
  3. HTML Zip export overview Updated

    The HTML Zip export creates a zip file containing files for each of your articles and folders for each category/subcategory. Learn more about what it includes.
  4. Notifications

    Far too often, documentation lives in a kind of silo. Yes, information can be stored and updated in your knowledge base. But those who are most successful at implementing a knowledge base know that it needs to be a piece of your larger operational...
  5. Microsoft Teams notifications

    Use a workflow to send notifications to Microsoft Teams channels when certain events occur in your knowledge base.
  6. Slack notifications

    Get notifications in Slack channels when events occur in your knowledge base.
  7. Available Slack notification events

    View the full list of available Slack notification events with sample formats for each notification event type.
  8. Delete an email notification

    Follow these instructions to delete an email notification you don't need anymore.
  9. Edit an email notification

    Follow these steps to edit an existing email notification.
  10. Create a new Slack notification with the KnowledgeOwl app for Slack

    Follow these instructions to set up Slack notifications about knowledge base events using the KnowledgeOwl Webhooks Slack App.