Updated Articles

1. Import from Zendesk Updated

   Last Updated: 02/25/2026 in Write your docs Import content
   Learn how to directly import a Zendesk knowledge base into KnowledgeOwl. You'll need to know your subdomain, have valid user credentials, and have a Zendesk API token.

2. Import from Helpjuice Updated

   Last Updated: 02/25/2026 in Write your docs Import content
   Learn how to import your Helpjuice content to a KnowledgeOwl knowledge base.

3. Import from Freshdesk Updated

   Last Updated: 02/25/2026 in Write your docs Import content
   Learn how to directly import your Freshdesk knowledge base into KnowledgeOwl. You'll need to know your Freshdesk subdomain and have a Freshdesk API token.

4. Import from Confluence Updated

   Last Updated: 02/25/2026 in Write your docs Import content
   Learn how to import your Confluence space to a KnowledgeOwl knowledge base.

5. Import from Word Updated

   Last Updated: 02/25/2026 in Write your docs Import content
   Import one or more Word documents as articles in your knowledge base.

6. Article creation guide Updated

   Last Updated: 02/24/2026 in Write your docs Articles Create a new article
   Learn more about the different create a new article options available within KnowledgeOwl.

7. Add a category or subcategory Updated

   Last Updated: 02/24/2026 in Write your docs Categories Create a category
   Learn how to create categories in KnowledgeOwl to organize your knowledge base articles.

8. Turn off Owl Analytics

   Last Updated: 03/03/2026 in Reporting and analytics Owl Analytics Set up Owl Analytics
   Follow these instructions to completely turn off Owl Analytics.

9. Owl Analytics privacy & compliance settings

   Last Updated: 03/03/2026 in Reporting and analytics Owl Analytics Set up Owl Analytics
   Learn what individual visitor information is tracked so you can make decisions that align with your organization's security and privacy policies.

10. Owl Analytics setup

    Last Updated: 03/03/2026 in Reporting and analytics Owl Analytics Set up Owl Analytics
    Instructions to set up Owl Analytics.

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