Here's a full list of the Default Text Strings available in the Search Knowledge Base Section, with accompanying screenshots to show how they're used: Default Text String Description Additional notes/description Screenshot References S...
You can choose to create a snippet from scratch or to copy an existing snippet to use as a starting point. To create a snippet from scratch: Go to Library > Snippets . Select the + Create New Snippet button. Give your snippet a Name . ...
Learn more about setting up required reading. When a reader views an article that is required, they'll see a message in the article itself and a checkbox to acknowledge that they've read it.