Updated Articles

  1. Import content

  2. Import from Word

    Import one or more Word documents as articles in your knowledge base.
  3. Author permissions

    Learn about the four levels of author permissions in KnowledgeOwl: admin rights, knowledge base roles, author teams, and reader groups.
  4. Author email delivery issues

    Learn how to identify and resolve author email address delivery issues.
  5. Author login type

    Learn more about self-administered vs. SAML author login types.
  6. Reset an author password

    Learn how to reset an author's password in KnowledgeOwl.
  7. Comments reporting

  8. Comments moderation overview

    Reporting > Comments displays all comments left on your knowledge base. Use the filter to select which comments to see and approve or delete pending comments.
  9. What happens when I delete an author?

    Worried about what happens when you delete an author? Learn what will--and won't--be deleted along with them!
  10. What is an author?

    An author is someone who can log in to KnowledgeOwl and create content. Learn more about the different permissions options available.