Updated articles

  1. Remove requirement or start date Updated

    No longer need an article to be considered required, or mess up on a Start Date? You can remove the Start Date or the required option and still retain all historical data.
  2. Make individual articles required Updated

    Mark articles as required and set a Start Date to have them show as required for your readers.
  3. Owl Analytics feature overview

    Learn more about Owl Analytics, KnowledgeOwl's built-in analytics tracking and reports dashboard.
  4. Reader Groups overview

    Setting your knowledge base to be fully public, entirely private, or a mixture of public and private is just the first step to determining who can access your content. Those are broad content controls. For more fine-grained content controls, use ...
  5. Fix for article editor removing a script

    If you've had trouble with the article editor stripping out part or all of a custom script, never fear! Follow the instructions here to add the script to a snippet.
  6. Use the Modern Widget for Contextual Help: Recommend on Pages

    Learn how to recommend specific content when the Modern widget is opened from specific pages on your app or website.
  7. Customize your robots.txt

    Learn how to customize your knowledge base's robots.txt file to prevent AI crawlers or other tools from scraping your content.
  8. Add alternative text to images

    Learn how to add alternative text to images.
  9. Add scripts to articles

    In most cases, creating a snippet to store your script or code is the best way to add it to your articles.
  10. Search phrases

    Learn how to add search phrases to articles.