Updated Articles

  1. AI chatbot JavaScript API Reference Updated

    A list of JavaScript methods and events to control the chatbot and respond to its state changes.
  2. Shared content categories

    Learn about how shared content categories work.
  3. Sync behavior in shared content categories

    Learn more about how content is synced and displayed in shared content categories.
  4. How can I tell multiple shared child articles apart?

    Use internal article titles to distinguish between similarly-named articles as you're editing.
  5. Synced knowledge base

    When you create a copy of a knowledge base, you can choose to make that a synced copy. Selecting this option will: Create the new (child or clone) knowledge base. Create all the top-level categories of the original/parent knowledge base as Sh...
  6. Integration-related features

    Learn about our integration-related features, including our contact form, contextual help widget, webhooks, and API.
  7. 🍦 Nat'l Rocky Road Ice Cream Day improvements New

    New improvements released: Semantic search and AI chatbot are now available on all accounts, and you can now search within your CSS.
  8. AI chatbot

    Use our AI chatbot to answer your readers' questions with information from your knowledge base. No separate accounts, complex integrations, or data import required. You can add the AI chatbot to your knowledge base, app, or website. For more detail...
  9. Set up AI chatbot

  10. Personalize the chatbot responses

    Personalize the chatbot's responses to reflect your organization's tone of voice, industry, audience, and more.