Updated Articles

Troubleshooting glossary term imports Updated

Last updated: 07/16/2026 in Features Glossary Add terms to your Glossary

Learn how to resolve errors during a glossary term import.
Import glossary terms Updated

Last updated: 07/16/2026 in Features Glossary Add terms to your Glossary

Already have a list of glossary terms and definitions? You can use the Import Terms option to import a CSV to populate your glossary!
Available webhook events Updated

Last updated: 07/15/2026 in Integrations, API, and webhooks Webhooks

Learn which webhook events are available and what causes them to fire.
Available Slack notification events Updated

Last updated: 07/07/2026 in Features Notifications Slack notifications

View the full list of available Slack notification events with sample formats for each notification event type.
Available email notification events Updated

Last updated: 07/07/2026 in Features Notifications Email notifications

View a list of all the available email notification events and when they're triggered.
Use your own syntax highlighter for code blocks

Last updated: 07/16/2026 in Look and feel Article look and feel Common article customizations

Learn how to use your own syntax highlighter rather than KnowledgeOwl's default syntax highlighter by seeing how we install Prism.
Default Body HTML

Last updated: 07/16/2026 in Look and feel Default HTML and CSS Default HTML

This is the default HTML for the Body. You can use it for reference or copy/paste it in and resave to return to the original default state.
Set your knowledge base time zone, date, and language

Last updated: 07/16/2026 in Look and feel Overall look and feel Style your overall theme

Learn how to set the timezone and date/time setting your knowledge base uses.
Create your remote auth token request and script

Last updated: 07/16/2026 in Security and permissions Single Sign-On (SSO) Remote authentication instructions

See a sample remote authentication token request and script so you can set your own up.
Modern Slideout Widget Authentication with OAuth2

Last updated: 07/16/2026 in Features Modern & Legacy Contextual Help Widget (deprecated)

Learn how to use OAuth2 authentication with the Modern Slideout and Legacy widgets.