Updated Articles

  1. Indexing

    The knowledge base index is where we store your article content and meta data after we process and optimize it for searching. When you save an article, we automatically digest and analyze your content for the index. This process involves: ...
  2. Broken link checker & report

    Use the Broken Link Checker to generate a report of all the broken links in your knowledge base.
  3. What content is checked

    Learn which objects and fields the Broken Link Checker will check and include in the report.
  4. Change the homepage welcome text

    Learn how to change the "Welcome to..." text on your knowledge base homepage.
  5. Homepage overview

    Learn what your homepage is and how to make edits to different parts of it.
  6. Optimize your homepage

    Your knowledge base homepage is the most important page to optimize for SEO. This is searchers' first experience of your knowledge base from a search engine.
  7. Add a Required Reading article list to your homepage

    Use merge codes to add a Required Reading Articles list to your homepage.
  8. Use the new Support theme

    Here's the full set of tweaks we made to build the new support theme on top of the existing Minimalist theme, if you'd like to try it out!
  9. Update Homepage with Customize Text merge code

    If your article lists live in Homepage, follow these instructions to update their headings so they'll accept the Customize > Default text strings.
  10. Default Homepage Article HTML (deprecated)

    For knowledge bases created before 14 December 2022, here's the default HTML in the top-level Homepage content editor.