Updated Articles

  1. Customize default text

    Use Customize > Default text to customize the default text strings we use at various places across your knowledge base to truly make your knowledge base your own.
  2. Owl Analytics setup

    Instructions to set up Owl Analytics.
  3. Readers report

    The Readers report displays a list of all readers and a summary of their activity in your knowledge base. Drilldown reports encourage you to explore more details about your readers.
  4. Segmented visits log

    The Segmented visits log is a version of the Logs report filtered to show only visits that included a specific page. Open it from a specific page within one of the Behaviors reports.
  5. Owl Analytics key concepts

  6. Unique visitor

    Owl Analytics uses tracking cookies and other methods to try to track visitors over time, grouping multiple visits from the same visitor together. Our reports therefore try to distinguish unique visitors —distinct individuals—so that you can get ...
  7. View visitor profile

    Learn the visitor profile information if you have visitor profiles turned on.
  8. Logs report

    The Logs report displays detailed information about your visitor, their device and location, the pages they visited, and all the actions they completed during their visit.
  9. Owl Analytics privacy & compliance settings

    Learn what individual visitor information is tracked so you can make decisions that align with your organization's security and privacy policies.
  10. Owl Analytics reports quick start

    Your guide to map common knowledge base questions to Owl Analytics reports.