Updated Articles

  1. Exact match searches

    To perform an exact match search, surround your search phrase in quotation marks.
  2. Keyword full search results

    Once you enter a search word or phrase and hit Enter or select the search icon, the full Search results page opens. Learn more about this page here.
  3. Autosuggest versus full text search

    A detailed breakdown of the differences between autosuggest and full search results.
  4. Keyword autosuggest search

    Keyword autosuggest search will suggest relevant articles as your reader enters a search word or phrase.
  5. Keyword search overview

    Keyword search is the default search type in your knowledge base. To begin a keyword search, enter a word or phrase in the search bar.
  6. Tags versus search phrases

    Tags are used to optimize tag search; search phrases can be used to optimize keyword search.
  7. Save a tag search

    Use the URL of a tag search to direct people straight to that tag search's results.
  8. Tag search case sensitivity

    Tag searches are partially case-sensitive. If a case-sensitive search returns no results, the search reruns automatically using a case-insensitive search.
  9. Ratings reports and resets

  10. Add Related Articles

    Manually add related article suggestions for the ultimate control of your Related Articles section.