Updated Articles

  1. Icon panel subcategory display option

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  2. Using search

    This section explains the different types of search in KnowledgeOwl and how to use them.
  3. Index large PDFs

    Older knowledge bases may show an option to Index large PDFs. Learn what this setting does.
  4. Primary search language

    Be sure your primary search language is set to the dominant language in your knowledge base.
  5. Shared content articles

    Shared content articles are excluded from search results by default. Follow these instructions to include them in search.
  6. Exclude category

    The Exclude category search setting lets you fully exclude a single category and all of its content   from search results. When you use this option, it automatically excludes from search: The main category content, if it's a type indexed for sea...
  7. Exclude category

    Exclude a category and all its subcategories and articles from search in KB settings > Search and synonyms > Reader controls.
  8. Filter search by categories

    Use the Category drilldown filters to give readers top-level and second-level category filters in the search bar and search results page.
  9. Pagination

    Full search results display the top 20 relevant articles. Turn on pagination to allow your readers to navigate through more search results.
  10. General settings overview

    Learn what each section of the Search > General settings page contains.