Updated Articles

1. Import from Zendesk Updated

   Last Updated: 02/25/2026 in Write your docs Import content
   Learn how to directly import a Zendesk knowledge base into KnowledgeOwl. You'll need to know your subdomain, have valid user credentials, and have a Zendesk API token.

2. Import from Helpjuice Updated

   Last Updated: 02/25/2026 in Write your docs Import content
   Learn how to import your Helpjuice content to a KnowledgeOwl knowledge base.

3. Import from Freshdesk Updated

   Last Updated: 02/25/2026 in Write your docs Import content
   Learn how to directly import your Freshdesk knowledge base into KnowledgeOwl. You'll need to know your Freshdesk subdomain and have a Freshdesk API token.

4. Import from Confluence Updated

   Last Updated: 02/25/2026 in Write your docs Import content
   Learn how to import your Confluence space to a KnowledgeOwl knowledge base.

5. Import from Word Updated

   Last Updated: 02/25/2026 in Write your docs Import content
   Import one or more Word documents as articles in your knowledge base.

6. Article creation guide Updated

   Last Updated: 02/24/2026 in Write your docs Articles Create a new article
   Learn more about the different create a new article options available within KnowledgeOwl.

7. Add a category or subcategory Updated

   Last Updated: 02/24/2026 in Write your docs Categories Create a category
   Learn how to create categories in KnowledgeOwl to organize your knowledge base articles.

8. Referrer Updated

   Last Updated: 01/27/2026 in Reporting and analytics Owl Analytics Owl Analytics key concepts
   Learn how Owl Analytics defines the phrase "referrer".

9. Transitions report Updated

   Last Updated: 01/27/2026 in Reporting and analytics Owl Analytics Use Owl Analytics reports Behavior reports
   The Transitions report provides details about how visitors got to a page and what they did after viewing it. Open it from a specific page within one of the Behaviors reports.

10. Import best practices

    Last Updated: 02/25/2026 in Write your docs Import content
    Follow these general best practices for importing content from other systems into KnowledgeOwl.

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