Updated Articles

  1. Save a tag search

    Use the URL of a tag search to direct people straight to that tag search's results.
  2. Tag search case sensitivity

    Tag searches are partially case-sensitive. If a case-sensitive search returns no results, the search reruns automatically using a case-insensitive search.
  3. Ratings reports and resets

  4. Add Related Articles

    Manually add related article suggestions for the ultimate control of your Related Articles section.
  5. Icon panel subcategory display option

    Your browser does not support HTML5 video. ...
  6. Using search

    This section explains the different types of search in KnowledgeOwl and how to use them.
  7. Index large PDFs

    Older knowledge bases may show an option to Index large PDFs. Learn what this setting does.
  8. Primary search language

    Be sure your primary search language is set to the dominant language in your knowledge base.
  9. Shared content articles

    Shared content articles are excluded from search results by default. Follow these instructions to include them in search.
  10. Exclude category

    The Exclude category search setting lets you fully exclude a single category and all of its content   from search results. When you use this option, it automatically excludes from search: The main category content, if it's a type indexed for sea...