Updated Articles

  1. Shared content categories

    The shared content category allows you to pull in and sync the content from a category in a separate knowledge base. You must have access to both knowledge bases to set up this kind of category. This category type is useful when you are maint...
  2. Create your remote auth token request and script

    See a sample remote authentication token request and script so you can set your own up.
  3. Add alternative text to images

    Learn how to add alternative text to images.
  4. Accessible images

    Follow these best practices for using more accessible images in your knowledge base.
  5. Image best practices

    A collection of resources around image best practices generally and working with them in KnowledgeOwl
  6. Third-party analytics

    Learn how to access the Custom Head to add a third-party analytics tool to your knowledge base.
  7. Search term analytics

    Some third-party tools can help provide more insight into what people are searching for either to find your knowledge base or within your knowledge base.
  8. AI chatbot troubleshooting

  9. Fix the temporarily unavailable chatbot error

    Learn how to resolve the "Something went wrong. Chatbot responses may be temporarily unavailable." AI chatbot error message.
  10. 👋 Int'l Bye-Bye 2025 Day bugfixes

    End the year on a high note! These fixes address issues with widget contact forms and video playback issues, HTML exports, and improved how our AI Chatbot cites its sources.