Updated Articles

  1. Internal title

    For each article, besides adding a short title to be used in the table of contents, you can also add an internal title. Internal titles are used only within app.knowledgeowl.com - they aren't things your readers see when viewing the knowledge ba...
  2. Reuse, link, and recommend articles

  3. Share articles between categories and knowledge bases

    Have an article that might fit in two different categories? Instead of creating those two articles independently, create a  Shared content article . The content (body) of the article as well as all versions stay in sync across all shared articles....
  4. Create a category

    Learn about category creation and category types.
  5. Add a category or subcategory

    Learn how to create categories in KnowledgeOwl to organize your knowledge base articles.
  6. Article creation guide

    Learn more about the different create a new article options available within KnowledgeOwl.
  7. Import content

  8. Create expanding/collapsing sections in an article

    Learn how to use scripts to create accordion expanding/collapsing sections of content in your articles.
  9. AI chatbot reporting

  10. Owl Intelligence credits

    View your used and remaining Owl Intelligence credits in your AI chatbot reporting.