Updated Articles

71. Remove requirement or start date

    Last Updated: 10/15/2025 in Features Required Reading Add or remove required articles
    No longer need an article to be considered required, or mess up on a Start Date? You can remove the Start Date or the required option and still retain all historical data.

72. Manage bulk edit options

    Last Updated: 10/15/2025 in Features Manage articles Bulk edit articles
    View a list of Manage's bulk edit options and what each does.

73. Make individual articles required

    Last Updated: 10/15/2025 in Features Required Reading Add or remove required articles
    Mark articles as required and set a Start Date to have them show as required for your readers.

74. AI chatbot

    Last Updated: 10/15/2025 in Features
    Coming soon! You may have noticed the chatbot in the lower right corner of this Support knowledge base. We're running this chatbot as a test to help us refine this feature before we roll it out within KnowledgeOwl. Once we launch the full fea...

75. Retrigger the same article for new acknowledgement

    Last Updated: 10/15/2025 in Features Required Reading Add or remove required articles
    Have you updated a required reading article and want to require a new round of acknowledgements? Add a new start date!

76. Section breakdown: Required Reading

    Last Updated: 10/15/2025 in Look and feel Customize default text
    A full list of the Default Text Strings available in the Required Reading Knowledge Base Section with accompanying screenshots to show how they're used

77. Add the acknowledgements section to your article template

    Last Updated: 10/15/2025 in Features Required Reading Set up Required Reading
    Add the acknowledgements merge code into your Custom Article HTML template wherever you'd like it to appear in articles.

78. Add a Required Reading article list to your homepage

    Last Updated: 10/15/2025 in Features Required Reading Set up Required Reading
    Use merge codes to add a Required Reading Articles list to your homepage.

79. Add a Required Reading link to Table of Contents

    Last Updated: 10/15/2025 in Features Required Reading Set up Required Reading
    Use a URL redirect category to add a Required Reading link to your Table of Contents.

80. Change the Required Reading text

    Last Updated: 10/15/2025 in Features Required Reading Set up Required Reading
    Use Customize > Default text to change any of the Required Reading text strings to fit the language your organization uses.

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