Updated Articles

81. Logs report

    Last Updated: 08/26/2025 in Reporting & analytics Owl Analytics Use Owl Analytics reports Readers reports
    The Logs report displays detailed information about your visitor, their device and location, the pages they visited, and all the actions they completed during their visit.

82. View visitor profile

    Last Updated: 08/26/2025 in Reporting & analytics Owl Analytics Use Owl Analytics reports Readers reports
    Learn the visitor profile information if you have visitor profiles turned on.

83. Use Owl Analytics reports

    Last Updated: 08/26/2025 in Reporting & analytics Owl Analytics
    How to use each of the Owl Analytics reports (where the true magic is).

84. Owl Analytics feature overview

    Last Updated: 08/26/2025 in Reporting & analytics Owl Analytics
    Learn more about Owl Analytics, KnowledgeOwl's built-in analytics tracking and reports dashboard.

85. Owl Analytics reports quick start

    Last Updated: 08/26/2025 in Reporting & analytics Owl Analytics Use Owl Analytics reports
    Your guide to map common knowledge base questions to Owl Analytics reports.

86. Action

    Last Updated: 08/25/2025 in Reporting & analytics Owl Analytics Owl Analytics key concepts
    Owl Analytics tracks the actions your visitors take while they're in your knowledge base. We'll track each time a visitor: Visits a page : Displayed in the Pageviews report and Page titles report . Aggregate visit information is displayed...

87. Outlink

    Last Updated: 08/25/2025 in Reporting & analytics Owl Analytics Owl Analytics key concepts
    An outlink is tracked when a visitor clicks a link in your knowledge base that opens to a URL outside of your knowledge base.

88. Actions per visit

    Last Updated: 08/25/2025 in Reporting & analytics Owl Analytics Owl Analytics key concepts
    The actions per visit is the average number of actions that were performed during visits.

89. Visit

    Last Updated: 08/25/2025 in Reporting & analytics Owl Analytics Owl Analytics key concepts
    A visit is a continuous session of activity by anyone visiting your knowledge base.

90. What happens during scheduled downtime

    Last Updated: 08/23/2025 in Account and billing Company and product information
    Knowledge bases, the application, and the API will be unavailable. All requests (whether to knowledge bases, the application, or the API) will return an HTTP status of 503 - Service Unavailable . People will see an unbranded page with this...

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