Updated Articles

  1. What is an API?

    API stands for "application programming interface".  In basic terms, APIs allow computer programs to talk to each other. The process is broadly the same regardless of the type of API: A client application initiates an API call&nb...
  2. Where can you set reader groups?

    You can specify reader group restrictions in: Categories Articles Snippets You'll see the option to "Restrict to Groups" or "Restrict to Reader Groups" in the editor for each of these. ...
  3. What content is checked

    Learn which objects and fields the Broken Link Checker will check and include in the report.
  4. What is not checked

    Bad anchor links and src attributes are not checked.
  5. What happens when I subscribe to KnowledgeOwl?

    When you subscribe, we keep all the content, authors, and changes you've already made, but you're welcome to wipe them all and start fresh if you want!
  6. What is SMTP?

    Learn what SMTP is, why you might want it, and what configuration options KnowledgeOwl supports.
  7. Add videos to your articles

    Learn how to add videos to your content.
  8. Where can I access my past receipts and invoices?

    Invoices and receipts are sent by email to the billing email address on file. We do not currently have a place to access them online. To request copies of past receipts or invoices, please contact us . We can resend receipt emails as well as att...
  9. Webhooks overview and creation

    Learn what webhooks are and how to create an API webhook.
  10. Use Webhooks with Slack (build your own app)

    Learn how to create a Slack app to post messages of article, comment, or contact form events to a Slack channel of your choice.