You can add and remove author seats to your account at any time. KnowledgeOwl charges you per author seat, regardless of how many knowledge bases each author can access. Adding or removing author seats varies slightly depending on whether you pay in-app with a credit card or you pay via invoice.
If you pay with a credit card in-app, you can add author seats yourself at any time. We'll automatically pro-rate and adjust your upcoming payments based on the changes you make.
Receipts are automatically emailed to the current billing email address, and past receipts are available upon request. You must be an account admin to change the billing email. If you aren't an account admin but do want to update the billing ema...
You can delete a knowledge base you are no longer using. Select your profile icon/name in the upper right and select Knowledge Bases or click on the little owl in the top left of the navigation bar to go to your dashboard. Select the gear i...
The following discounts are available for annual subscriptions: 25% off annual subscriptions for non-profit organizations 10% off annual subscription for all other organizations These discounts can both be accessed in your Billing (accessib...