Use Customize > Default text to customize the default text strings we use at various places across your knowledge base to truly make your knowledge base your own.
Review your the AI Chatbot reporting Questions from users to see what your users are searching for and which articles are being used to generate answers. Identify content gaps or opportunities to dial in your language.
The daily usage statistics let you know how much the chatbot is being used on each day, if ratings on its performance were given, and whether it couldn't answer any questions.