Updated Articles

Create a new SMTP service: Microsoft OAuth2

Last updated: 07/16/2026 in Features SMTP Create an SMTP service

Learn how to configure SMTP using Microsoft OAuth2. You will need an IT administrator's help with this configuration.
Chatbot OAuth 2.0 authentication

Last updated: 07/16/2026 in Features AI chatbot External website AI chatbot embed

For external embeds of private knowledge bases or mixed-content knowledge bases, set your AI chatbot up with authentication. Follow these instructions to use OAuth 2.0 authentication.
Export API quickstart

Last updated: 07/16/2026 in Reporting and analytics Owl Analytics Owl Analytics Export API

Learn how to export your Owl Analytics data using the API. Includes samples of curl, browser, and Postman-based API calls.
Configure SAML SSO with Okta

Last updated: 07/16/2026 in Security and permissions Single Sign-On (SSO) SAML SSO instructions

Learn how to set up SAML SSO for your knowledge base using Okta.
Set up self-administered reader options

Last updated: 07/16/2026 in Security and permissions Reader management Reader security, passwords, and login options

Set rules for self-administered reader options, including password expiration, reuse, and complexity.
Create readers in bulk

Last updated: 07/16/2026 in Security and permissions Reader management Readers and reader filters

Learn how to upload a csv file to import and create multiple readers at once.
Use thumbnails and banner images

Last updated: 07/16/2026 in Look and feel Article look and feel Common article customizations

Learn how to add article thumbnail or banner images to your article layout template.
Wistia video embeds

Last updated: 07/16/2026 in Write your docs Files and images Add videos to articles

Wistia Standard and Fallback embeds have some quirks in the KnowledgeOwl editor; learn how to work around these quirks.
Adding custom styles to your REST API documentation

Last updated: 07/16/2026 in Write your docs Create REST API documentation

There are two ways to customize the look and feel of Redoc's output: Redoc's theming options . You can set these on the element. Note that the available options for the open source community edition are limited. As of 24 September 2021, there...
Add category icons to your homepage category panels

Last updated: 07/16/2026 in Look and feel Homepage look and feel Add custom homepage elements

Use the built-in icon-cats merge code and the category icon picker to add icons to your homepage category panels!