Updated Articles | Page 9 | KnowledgeOwl Support

Create a new Slack notification with a custom Slack app

Last Updated: 04/02/2026 in Features Notifications Slack notifications

Follow these steps to create a custom Slack app to send Slack notifications about updates in your knowledge base.
🌯 Nat'l Burrito Day bugfixes New

Last Updated: 04/02/2026 in Release notes

These changes add special character support in glossaries, move the homepage merge code, and fix AI chatbot reader group restrictions.
Import from Confluence

Last Updated: 04/02/2026 in Write your docs Import content

Learn how to import your Confluence space to a KnowledgeOwl knowledge base.
Set up comments

Last Updated: 04/01/2026 in Features Comments
Turn off comments in your knowledge base

Last Updated: 04/01/2026 in Features Comments Set up comments

Don't want to use comments at all? Follow these instructions to disable them across your entire knowledge base.
Install Zendesk App

Last Updated: 04/01/2026 in Integrations, API, and webhooks Integrations Zendesk

Install the app from the Zendesk Marketplace . To create a custom version of the app or look behind the scenes, download it from our Github repository . The KnowledgeOwl Zendesk App helps agents by... Suggesting relevant artic...
Glossary formatting Updated

Last Updated: 03/31/2026 in Features Glossary Add terms to your Glossary

Learn how to format your glossary terms and definitions.
Glossary setup FAQs

Last Updated: 03/31/2026 in Features Glossary Set up Glossary

Answers to frequently asked questions about how to set up the glossary.
Troubleshooting glossary term imports

Last Updated: 03/31/2026 in Features Glossary Add terms to your Glossary

Learn how to resolve errors during a glossary term import.
Import glossary terms

Last Updated: 03/31/2026 in Features Glossary Add terms to your Glossary

Already have a list of glossary terms and definitions? You can use the Import Terms option to import a CSV to populate your glossary!