Updated articles

  1. Table of contents look and feel

    Set whether your table of contents shows categories expanded by default, add links or a search bar, change the icons next to categories, and more.
  2. File references

    File references are shown in the List View and shown in both Files page views once you select an individual file.
  3. Reorder categories or articles

    Reorder categories or articles by rearranging their order in the Pages page: Hover over the article or category you want to move so you get the context menu. Select the Drag to reorder icon (up and down arrow icon) to the right of t...
  4. Reader Merge Codes

    Use this list of merge codes to add or display information about your reader in your knowledge base.
  5. Add custom link to table of contents

    Use one of our scripts to add a link to the top or bottom of your table of contents.
  6. Share articles between categories and knowledge bases

    Have an article that might fit in two different categories? Instead of creating those two articles independently, create a Shared content article . The content (body) of the article as well as all versions stay in sync across all shared articles....
  7. Move articles between levels

    In the Pages page, in addition to reordering content inside the current level , you can also: Move articles and categories to the top category level Move articles and categories into other categories (note that some category types ...
  8. Reorder articles

    Reorder categories or articles by rearranging their order in the Pages page: Hover over the article or category you want to move so you get the context menu. Select the Drag to reorder icon (up and down arrow icon) to the right of t...
  9. URL redirect article

    Learn how to have an article in your knowledge base redirect to a URL outside of your knowledge base or to a file stored within your knowledge base.
  10. Edit a category

    How to edit category settings in KnowledgeOwl.