Updated Articles

Make individual articles required

Last updated: 10/24/2026 in Features Required Reading Add or remove required articles

Mark articles as required and set a Start Date to have them show as required for your readers.
Which plan includes a feature?

Last updated: 10/24/2026 in Knowledge Capture

Not sure which plan includes a feature in KnowledgeOwl? Learn how to check your plan level, compare tiers, and confirm whether you're on a Legacy plan.
Glossary feature overview

Last updated: 10/24/2026 in Features Glossary

Use the Glossary to define a list of key terms, acronyms, and abbreviations and provide definitions for those terms in your content.
Glossary setup FAQs Updated

Last updated: 10/24/2026 in Features Glossary Set up Glossary

Answers to frequently asked questions about how to set up the glossary.
Glossary definition search results Updated

Last updated: 10/24/2026 in Look and feel Search look and feel

Add glossary term callouts to your search results so that readers who search a glossary term receive the term and its definition as part of their search results.
AI chatbot feature overview Updated

Last updated: 10/24/2026 in Features AI chatbot

Learn how our AI chatbot works.
Reader-related features

Last updated: 10/24/2026 in Learning resources Getting Started Guide Explore features

Learn more about KnowledgeOwl's content-related features.
Integration-related features

Last updated: 10/24/2026 in Learning resources Getting Started Guide Explore features

Learn about our integration-related features, including our contact form, contextual help widget, webhooks, and API.
Custom fields

Last updated: 10/24/2026 in Features Contact Form Set up your contact form

Add custom fields to your contact form to collect additional information, like department, product, and more.
Integrate contact form with Freshservice New

Last updated: 10/24/2026 in Features Contact Form Set up your contact form

Learn how to set up your contact form to create tickets in Freshservice.