Updated Articles

  1. Cancel your subscription

    Follow these steps to cancel your KnowledgeOwl account.
  2. Cancellation overview

    Be sure you export data before you cancel. Learn what happens when and after you cancel.
  3. Switch from yearly to monthly subscription

    Downgrade from a yearly to monthly subscription by contacting our billing team.
  4. Switch from monthly to yearly subscription

    Learn how to upgrade your account from monthly to annual billing to receive a 10% discount.
  5. Plans

    We offer four different plan levels: Basic, Pro, Business, and Enterprise.
  6. Overview report

    The Overview report displays a line graph of visits to your knowledge base for the selected time period. You can update the graph to display a handful of different metrics and export the graph as an image for use in presentations, documents, a...
  7. HTML export on Windows missing categories

    How to fix issues opening the HTML zip export on Windows machines when category titles contain question marks.
  8. 🌍 Nat'l Plan for a Vacation Day bugfixes

    These fixes address issues with related articles not working in private knowledge bases and the widget, along with broken links within custom content categories in the widget.
  9. Referrer

    Learn how Owl Analytics defines the phrase "referrer".
  10. Logs report

    The Logs report displays detailed information about your visitor, their device and location, the pages they visited, and all the actions they completed during their visit.