Updated Articles

  1. Require login to view files/images

    Last Updated: 01/07/2026 in Security and permissions Advanced security options
    If your knowledge base is private, turn this setting on to guarantee that only logged-in readers can access files in your knowledge base by URL.

  2. Shared content categories

    Last Updated: 01/07/2026 in Write your docs Categories Create a category
    The shared content category allows you to pull in and sync the content from a category in a separate knowledge base. You must have access to both knowledge bases to set up this kind of category. This category type is useful when you are maint...

  3. Create your remote auth token request and script

    Last Updated: 01/07/2026 in Security and permissions Single Sign-On (SSO) Remote authentication instructions
    See a sample remote authentication token request and script so you can set your own up.

  4. Add alternative text to images

    Last Updated: 01/07/2026 in Write your docs Files and images Add images to articles
    Learn how to add alternative text to images.

  5. Accessible images

    Last Updated: 01/07/2026 in Write your docs Files and images Add images to articles Image best practices
    Follow these best practices for using more accessible images in your knowledge base.

  6. Image best practices

    Last Updated: 01/07/2026 in Write your docs Files and images Add images to articles
    A collection of resources around image best practices generally and working with them in KnowledgeOwl

  7. Third-party analytics

    Last Updated: 01/06/2026 in Reporting and analytics
    Learn how to access the Custom Head to add a third-party analytics tool to your knowledge base.

  8. Search term analytics

    Last Updated: 01/06/2026 in Reporting and analytics Third-party analytics
    Some third-party tools can help provide more insight into what people are searching for either to find your knowledge base or within your knowledge base.

  9. AI chatbot troubleshooting

    Last Updated: 01/06/2026 in Features AI chatbot

  10. Fix the temporarily unavailable chatbot error

    Last Updated: 01/06/2026 in Features AI chatbot AI chatbot troubleshooting
    Learn how to resolve the "Something went wrong. Chatbot responses may be temporarily unavailable." AI chatbot error message.
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