Updated Articles | Page 9 | KnowledgeOwl Support

Turn off comments in your knowledge base

Last Updated: 04/01/2026 in Features Comments Set up comments

Don't want to use comments at all? Follow these instructions to disable them across your entire knowledge base.
Install Zendesk App

Last Updated: 04/01/2026 in Integrations, API, and webhooks Integrations Zendesk

Install the app from the Zendesk Marketplace . To create a custom version of the app or look behind the scenes, download it from our Github repository . The KnowledgeOwl Zendesk App helps agents by... Suggesting relevant artic...
Glossary formatting Updated

Last Updated: 03/31/2026 in Features Glossary Add terms to your Glossary

Learn how to format your glossary terms and definitions.
Glossary setup FAQs

Last Updated: 03/31/2026 in Features Glossary Set up Glossary

Answers to frequently asked questions about how to set up the glossary.
Troubleshooting glossary term imports

Last Updated: 03/31/2026 in Features Glossary Add terms to your Glossary

Learn how to resolve errors during a glossary term import.
Import glossary terms

Last Updated: 03/31/2026 in Features Glossary Add terms to your Glossary

Already have a list of glossary terms and definitions? You can use the Import Terms option to import a CSV to populate your glossary!
Default HTML

Last Updated: 03/31/2026 in Look and feel Default HTML and CSS

Use this HTML to restore individual knowledge base layout templates.
Default Homepage HTML

Last Updated: 03/31/2026 in Look and feel Default HTML and CSS Default HTML

Use this HTML to take your homepage back to its default state.
🧰 New learning resource: Change management toolkit! New

Last Updated: 03/26/2026 in Release notes

We've created a knowledge base change management toolkit and framework to help you successfully launch or relaunch your knowledge base.
List of Sub-processors

Last Updated: 03/26/2026 in Security and permissions Security, privacy, and compliance

Below is a list of sub-processors we work with. Subscribe using the link above to receive updates. Sub-processor Purpose Start Date Location Amazon Web Services (AWS) Cloud infrastructure hosting June 1, 2015...